This thesis examines the management of Broad-Based Black Economic Empowerment (B-BBEE) policy by the provincial government of KwaZulu-Natal, South Africa. Several authors have analyzed the policy on B-BBEE in South Africa, mainly focusing on the impact of the policy on the ‘actors’, and the ethical implications of the policy, but no research has been done on its policy implementation and management, particularly in the public service in South Africa. The central aim of this thesis is to investigate the organizational complexities surrounding how the policy on B-BBEE is managed by the provincial government of KwaZulu-Natal. The study focuses on the three KwaZulu-Natal technical clusters: the economic sectors and infrastructure development, governance and administration, and the social protection, community & human development cluster. The thesis identifies various government departments in each cluster to examine how the policy on B-BBEE is managed. The investigation revealed that government has been successful in implementing some aspects of B-BBEE policy as the majority of blacks were holding key strategic positions within the provincial government. However, the provincial government was grappling with serious management challenges. This thesis explores instruments for policy management, that is, policy coordination, organizational transformation, organizational hierarchy, and policy communication. The results showed that much as the provincial government has been able to open up opportunities for black people there is still a long way to go in terms of transforming policy management structures, functions, processes, norms, values, procedures, organizational culture, and organizational decision-making in improving policy management. The study revealed that various government structures, functions, processes, procedures, norms, values and organizational culture are incompatible with B-BBEE policy objectives. Government decision-making is hierarchical which obstructs the management of B-BBEE policy implementation. Furthermore, B-BBEE policy is still yet to be institutionalized by most government organizations in the province. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2013.