Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-22T20:38:40Z No. of bitstreams: 1 PolyanaDeOliveiraCacho_DISSERT.pdf: 1111834 bytes, checksum: f6f1f9b3f70bea4a06e693e155b649ed (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-08T23:19:15Z (GMT) No. of bitstreams: 1 PolyanaDeOliveiraCacho_DISSERT.pdf: 1111834 bytes, checksum: f6f1f9b3f70bea4a06e693e155b649ed (MD5) / Made available in DSpace on 2017-03-08T23:19:15Z (GMT). No. of bitstreams: 1 PolyanaDeOliveiraCacho_DISSERT.pdf: 1111834 bytes, checksum: f6f1f9b3f70bea4a06e693e155b649ed (MD5) Previous issue date: 2016-08-31 / O prontu?rio ? o meio de comunica??o mais utilizado em todos os n?veis de assist?ncia na ?rea de sa?de. O seu preenchimento adequado ? fundamental para as Boas Pr?ticas dos Servi?os. Apesar de sua import?ncia, o preenchimento incompleto ainda faz parte da rotina de muitas unidades de assist?ncia. O presente trabalho teve como objetivo conhecer as principais dificuldades no registro de informa??es nos prontu?rios de uma Unidade B?sica de Sa?de, no munic?pio de Natal, na percep??o dos trabalhadores da sa?de. A pesquisa foi transversal de natureza qualitativa. Os dados foram obtidos atrav?s dos registros de ?udios das reuni?es de grupo focais realizadas com dezessete profissionais respons?veis pelo preenchimento de prontu?rios na referida Unidade. A an?lise dos dados foi feita atrav?s do software de an?lise textual Alceste, com ajuda do diagrama de causa efeito. Os resultados demonstraram que os profissionais conhecem a import?ncia do prontu?rio no processo de assist?ncia ? sa?de e valorizam as informa??es para pr?tica cl?nica. As dificuldades encontradas est?o relacionadas com a falta de apresenta??o dos documentos que permitem identificar os usu?rios durante a abertura de novos prontu?rios, falhas nos registros dos sinais vitais e dados antropom?tricos, al?m do grande n?mero de consultas. A resolu??o das dificuldades relatadas depende de v?rios n?veis de gest?o, e perpassam tamb?m pela melhoria do processo de trabalho local, implementa??o de educa??o permanente e empoderamento dos usu?rios atrav?s de um acolhimento mais humanizado. / The record is the most popular means of communication at all levels of care in the health area. Its proper fulfillment is critical to the Good Practices of the Services. Despite its importance, the incomplete filling is still part of the routine of many care units. This study aimed to identify the main difficulties in the registration information in the records of a Basic Health Unit in Natal, in the perception of health workers. The research was cross qualitative. Data were collected through focus group meetings audios records held seventeen professionals responsible for completing records in that unit. Data analysis was performed using the Alceste textual analysis software, with the help of the cause and effect diagram. The results showed that the professionals know the importance of medical records in the care process to health and value information for clinical practice. The difficulties encountered are related to the lack of presentation of documents identifying users through the opening of new records, shortcomings in the records of vital signs and anthropometric data, and the large number of queries. The resolution of the difficulties reported depends on various levels of management, and also run through the improvement of local labor, implementation of continuing education and empowerment of users through a more humanized care.