Diploma thesis deals with quality management system in a manufacturing plant and on the basis of an assessment of the current state aims to propose a better system of quality control process and contribute to the further development of this firm.

The main aim of the thesis is to identify the current position of the quality mark Reliable public benefit organization. The secondary aims are to evaluate the set evaluation criteria, determine an interest of awarding of the mark of nonprofit organizations in the South Bohemia and compare the Czech mark of quality of nonprofit organizations with existing foreign brands.

The main goal of the diploma thesis is to define the quality of footwear in the context of quality brand Comfortable Footwear. Another aim of the thesis is to find out the position and perception of the given brand at the level of consumers as well as its current and potential owners of the brand. The thesis consists of theoretical and practical parts. The theoretical part defines the most important terms related to the quality of footwear and the quality brand Comfortable Footwear. It also describes the current shoe market and the most important footwear organizations involved. The practical part has been created on the basis of quantitative marketing research. The online poll method was applied. Consumers and owners of the quality brand Comfortable Footwear and other shoe dealers - potential brand owners. The survey results are complemented by the statement of the Czech Footwear and Leather Association guarantor.

Cette recherche a pour objet l’étude de la problématique de la mise en œuvre d’une démarche qualité dans le contexte des établissements d’enseignement supérieur en Tunisie. Elle porte plus particulièrement sur la mise en œuvre dans une école d’ingénieurs. Cette école est l’une des premières à expérimenter cette démarche, qui s’inscrit dans une politique générale coordonnée par le Ministère de l’Education Nationale et de la Recherche. La qualité est le fer de lance de la stratégie de développement de l’éducation nationale contribuant au développement économique et social du pays d’une part, à la compétitivité de l’enseignement supérieur tunisien plus spécifiquement d’autre part.La mise en œuvre prescrite par le plan ministériel s’inscrit dans le cadre des concepts et des méthodes du « Total Quality Management ». Après avoir présenté le cadre théorique et méthodologique de notre recherche, nous analysons dans une première partie le donné contextuel, en regard d’une approche normative, qui fait école au plan mondial, de la définition et de la mise en œuvre d’une démarche qualité. Nous montrons que ce cadre du « Total Quality Management » permet de réaliser l’implantation de la qualité sur le plan téléologique, qui se concrétise généralement l’obtention d’une certification. Notre recherche montre corrélativement que la mise en œuvre de la qualité dans l’enseignement supérieur en Tunisie emprunte au modèle occidental de gestion de la qualité, généralisé de part le monde. Ce modèle organise la qualité des procédés et des produits. Il permet de prescrire les adaptations à réaliser sur le plan du management et du fonctionnement de l’organisation. Nous observons cependant que dans le contexte tunisien, il faut associer une démarche axiologique, qui justifie le positionnement de notre recherche. Selon ces deux axes, nous proposons une démarche de « Qualité Intégrale ». Mais, cela n’est envisageable qu’en se positionnant dans un cadre théorique et méthodologique approprié, compatible avec le cadre de prescription. Notre recherche montre que le cadre théorique et méthodologique de l’analyse socio-économique permet de réaliser cette comptabilité. Les prescriptions que nous formulons se déclinent à partir du concept de la « Qualité Intégrale ». Le modèle d’intervention proposée par cette approche consiste, non plus à saisir la qualité à partir des buts à atteindre et à obtenir les changements requis, mais à définir les conditions de possibilité du changement, et à conduire les transformations du management et du fonctionnement de l’organisation, dans ses infrastructures, qui permettront d’atteindre les buts. / This research broaches the implementation of quality management in Tunisian colleges, particularly in the field of engineering. The case study is a college which experimented with this approach, sponsored by the Ministry of Higher Education. Quality is the spearhead of the Tunisian administration so as to contribute to the socio-economic development of the country and to the competitiveness of Tunisian higher education. . The implementation was embedded in the TQM framework and methodology that are outlined in the first part of the dissertation, as an international norm and standard. It enables a teleological implementation of quality management, resulting in getting the accreditation by importing a western and global approach to quality. This method structures the quality of products and processes and drives the operation management. However, we assume that there is a need for an axiologic axis to supplement the teleological axis in Tunisia so as to propose an integrated approach to quality management, which requires designing a compatible theoretical and methodological framework. Our research shows that the socio-economic approach to integrated quality management is required to enable such compatibility. The intervention methodology doesn’t consist in defining quality only through the objectives, but through the conditions and possibilities of change, and through transforming the very underpinnings and infrastructure of the organizations so as to better reach the objectives.

Graduation theses is directed on the Management System and the characteristics of the company and its development since 2003. Theses is introduced on the Integrated Management System, which consists of the Quality Management System, the Environmental Management System and the Occupational Health and Safety Assessment Series. The theses is especially directed on the Occupational Health and Safety Assessment Series. Management System is analyzed and steps are recommended to improve these processes.

The traditional quality culture in the pharmaceutical industry is driven by the regulatory process of marketing authorisation and manufacturing authorisation. These components of the South African regulatory control system are exclusively technically-orientated, with no managerial focus. This study identifies several quality management principles which could find general application in the pharmaceutical industry. The research compares the current regulatory control system with the total quality concept, and highlights the positive contribution which the total quality approach is able to make in terms of its field of reference; the strategic business value of quality; quality policy formulation; the quality organisational structure; enhanced operations management; and management's control over quality costs, in particular / Economic & Management Sciences / M.Com. (Business Economics)

The traditional quality culture in the pharmaceutical industry is driven by the regulatory process of marketing authorisation and manufacturing authorisation. These components of the South African regulatory control system are exclusively technically-orientated, with no managerial focus. This study identifies several quality management principles which could find general application in the pharmaceutical industry. The research compares the current regulatory control system with the total quality concept, and highlights the positive contribution which the total quality approach is able to make in terms of its field of reference; the strategic business value of quality; quality policy formulation; the quality organisational structure; enhanced operations management; and management's control over quality costs, in particular / Economic and Management Sciences / M.Com. (Business Economics)