published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Business Administration / Master / Master of Business Administration

by Rachel, Yu Mei Ping. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 83-87). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.ii / LIST OF ILLUSTRATIONS --- p.iv / ACKNOWLEDGEMENT --- p.v / Chapter / Chapter I . --- INTRODUCTION / Background --- p.1 / Why Suddenly Needs 'Quality' ? --- p.2 / Actions by the HKHA --- p.4 / Chapter II. --- RESEARCH METHODOLOGY / The Research Problem --- p.6 / Literature Research --- p.6 / Interviews --- p.7 / Questionnaire --- p.7 / Chapter III. --- QUALITY AND CONSTRUCTION PROCESS / What Is Quality ？ --- p.10 / What Is ISO 9000 --- p.12 / The Construct ion Process --- p.13 / Special Characteristics of Construct ion Industry --- p.16 / Construct ion Vs Manufacturing --- p.19 / Chapter IV. --- QUALITY IN CONSTRUCTION PROCESS / Quality Adhered to Each Stage of Construct ion Process --- p.21 / What is Going On ？ --- p.25 / Why 'Construction Stage' ？ --- p.29 / Why ISO 9000 ？ --- p.29 / Chapter V. --- VIEWS FROM DIFFERENT PERSPECTIVES / A Triangular Relationship --- p.32 / Government --- p.33 / Contractors --- p.40 / Client (Private Developers ) --- p.48 / Chapter VI. --- CONCLUSION / Before and After the Research --- p.52 / Is It Suitable --- p.53 / Can It Cure the Quality Problem ？ --- p.55 / Would It Be Accepted ？ --- p.57 / Conclusion --- p.57 / Further Words on the Project --- p.58 / APPENDICES / Appendix I : List of Contractors Obtained ISO 9000 Certificates (Up To July 1993) --- p.59 / Appendix II : Sample of Questionnaire --- p.61 / Appendix III : ISO 9001 Quality System Elements --- p.70 / Appendix IV : Auditing Procedures --- p.81 / BIBLIOGRAPHY --- p.83

by Sitt Wing-leung William. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves 64-65). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.v / LIST OF FIGURES --- p.vii / LIST OF TABLES --- p.viii / ACKNOWLEDGEMENTS --- p.ix / Chapter / Chapter I. --- INTRODUCTION / The Development of Quality --- p.1 / Rise of International Quality Standard --- p.2 / ISO 9000 Quality Standard --- p.3 / Significance of ISO 9000 --- p.5 / Maintenance Management --- p.7 / Project Objective --- p.8 / Chapter II. --- RESEARCH METHODOLOGY / Case Study Approach --- p.10 / Settings and Timeframe --- p.10 / Data Collection --- p.11 / Literature Review --- p.12 / Chapter III. --- MAINTENANCE MANAGEMENT / Company Profile --- p.13 / Maintenance Department --- p.14 / Repair and Maintenance --- p.16 / Problems Encountered --- p.18 / Improved Operating System --- p.21 / Benefits of the New System --- p.28 / Limitations of the New System --- p.29 / Chapter IV. --- APPLICATION OF ISO 9000 QUALITY SYSTEM / 14Elements Applied to Maintenance Department --- p.31 / Implementation Process --- p.41 / Difficulties Encountered --- p.45 / Hints to Successful Implementation --- p.47 / Benefits and Drawbacks --- p.50 / Chapter V. --- CONCLUSION / Summary --- p.53 / Recommendations for Further Study --- p.55 / APPENDIX --- p.57 / BIBLIOGRAPHY --- p.63

by Chun-pong Kwok. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves [144]-[151]). / ACKNOWLEDGEMENTS / ABSTRACT / Chapter CHAPTER 1. --- Introduction --- p.1 / Chapter 1.1 --- ISO 9000 as an isomorphic process in Hong Kong industries --- p.2 / Chapter 1.2 --- Theoretical and Empirical Background --- p.3 / Chapter 1.3 --- Methods --- p.6 / Chapter 1.4 --- Internal Organization of each chapter --- p.8 / Chapter CHAPTER 2. --- ISO 9000 As An Isomorphic Process In Hongkong industries / Chapter 2.1 --- Origin of ISO9000 --- p.11 / Chapter 2.2 --- ISO's Popularity in Global and Local Markets --- p.12 / Chapter 2.3 --- Some Characteristics of ISO9000 --- p.13 / Chapter 2.4 --- ISO 9000 as an Isomorphic Process in the Organizational Field --- p.17 / Chapter 2.5 --- The Current Models Explaining the Popularity of ISO9000 / Chapter 2.51 --- ISO as a Trade Restriction --- p.18 / Chapter 2.52 --- The Market Driven Thesis --- p.20 / Chapter 2.53 --- ISO as a Product Promoted by Professional Groups --- p.23 / Chapter 2.54 --- ISO as a Result of Rational Choice --- p.25 / Chapter 2.6 --- Recapitulation --- p.27 / Chapter CHAPTER 3. --- Institutional Theories of Organizations and the Sensemaking Perspective / Chapter 3.1 --- What is An Institution? --- p.30 / Chapter 3.2 --- Institutional Theory of Organizations: From Old to New --- p.32 / Chapter 3.21 --- The Old Institutional Theory of Organizations --- p.32 / Chapter 3.22 --- Contributions of The Old Institutional School --- p.35 / Chapter 3.23 --- The Neo-Institutionalism In Organizational Analysis --- p.36 / Chapter 3.23 --- a Isomorphic Processes and Mechanisms --- p.39 / Chapter 3.23 --- b An Alternative Model Defined by Richard Scott --- p.40 / Chapter 3.24 --- The Weaknesses of The Neo-Institutional Approach To Organizational Analysis --- p.44 / Chapter 3.3 --- What is Sensemaking? --- p.47 / Chapter 3.31 --- Sensemaking In Organizations --- p.47 / Chapter 3.32 --- The Powerfulness of Sensemaking --- p.49 / Chapter 3.33a --- Sources of A Good Sense --- p.51 / Chapter 3.33b --- The Fragility of Sensemaking and Its Maintenance --- p.52 / Chapter 3.4 --- Conclusion --- p.54 / Chapter CHAPTER 4. --- A Closer Examination Of The Institutional Isomorphism / Chapter 4.1 --- Different Organizations are all in the same field --- p.55 / Chapter 4.2 --- How Cocecive/ Regulative Institution Works --- p.59 / Chapter 4.3 --- How Cognitive Institution Works --- p.61 / Chapter 4.4 --- How Normative Institution Works --- p.65 / Chapter 4.5 --- The Mutual Reinforcement of Institutional Pressures in the Environment --- p.69 / Chapter 4.6 --- Recapitulation --- p.71 / Chapter 5. --- Institutional Sources of Sensemaking and Its Strategies --- p.72 / Chapter 5.1 --- The Nature of Sensemaking --- p.73 / Chapter 5.2 --- Extraorganizational Sources of Sensemaking --- p.76 / Chapter 5.21 --- Market Signaling --- p.77 / Chapter 5.22 --- Reduction Of Responsibility ----Measure To Cope With Inevitable Risk --- p.84 / Chapter 5.3 --- Intraorganizational Sources of Sensemaking --- p.86 / Chapter 5.31 --- ISO 9000 as a Conflict Resolution Device --- p.87 / Chapter 5.3 la --- Misunderstandings --- p.87 / Chapter 5.31b --- Fault Aversion --- p.88 / Chapter 5.32 --- Labour Control and Deskilling Device --- p.89 / Chapter 5.4 --- Sensemaking Strategies --- p.92 / Chapter 5.5 --- Conclusion --- p.94 / Chapter 6. --- The Management Of Misfits And Dissonance --- p.96 / Chapter 6.1 --- The Dissonance and The Failure of Prophecy --- p.96 / Chapter 6.2 --- The Puzzle of Quality and Efficiency Improvement --- p.98 / Chapter 6.21 --- The Shortcomings of The System --- p.98 / Chapter 6.22 --- The Shortcomings of The Certified Companies --- p.100 / Chapter 6.23 --- The Shortcomings of The Certifying Bodies --- p.102 / Chapter 6.3 --- Strategies used to resolve the dissonance --- p.102 / Chapter 6.31 --- The Postponement Of Realizing Of The Promise --- p.103 / Chapter 6.32 --- Dissociation From The Unqualified Certifying Bodies --- p.103 / Chapter 6.33 --- Redefining The Goals Of Adopting ISO9000 --- p.104 / Chapter 6.4 --- The Transformation From Ambiguity To Flexibility --- p.105 / Chapter 6.5 --- Labour Resistance --- p.108 / Chapter 6.6 --- Conclusion --- p.111 / Chapter 7. --- Recapitulation: A Theory of Social Action In Insitutional Analysis --- p.113 / Chapter 7.1 --- "A Theory of Constraint: Institutions, Institutional Environment And Institutionalism In the Organizational Field" --- p.114 / Chapter 7.2 --- Theory of Action --- p.118 / Chapter 7.3 --- Implications of the Study --- p.120 / Chapter 7.31 --- The Eclipse of The Actor's Motivations Under Institutions --- p.120 / Chapter 7.32 --- The Extension of Conception of The Organizational Field --- p.122 / Chapter 7.33 --- Overinvestment in ISO 9000 --- p.122 / Chapter 7.4 --- A Possible Research Agenda --- p.124 / APPENDIX I --- p.125 / APPENDIX II --- p.141 / APPENDIX III --- p.143 / BIBLIOGRAPHY

published_or_final_version / abstract / toc / Education / Master / Master of Education

by Tung Man Kei. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves 82-83). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES AND FIGURE --- p.vi / LIST OF APPENDIXES --- p.vii / PREFACE --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- ISO-9000 Standards --- p.4 / Recent Development of ISO 9000 Standards --- p.6 / Other Quality Standards and Awards --- p.8 / Influence of ISO 9000 --- p.11 / Implementation of ISO 9000 --- p.15 / Chapter III. --- CASE STUDY: PART (A) JEWELLERY INDUSTRY AND ABC JEWELLERY LIMITED --- p.18 / Jewellery Industry in Hong Kong --- p.18 / The ABC Jewellery Limited --- p.20 / Organizational Structure of ABC Jewellery Limited --- p.21 / Production Department --- p.22 / Stone Department --- p.24 / Human Resources Department --- p.24 / Quality and Technology Department --- p.25 / Management Information Department --- p.26 / Marketing Department --- p.26 / Export Department --- p.27 / Financial Situation of ABC Jewellery Limited --- p.28 / Chapter IV. --- CASE STUDY: PART (B) IMPLEMENTATION OF ISO-9002 CERTIFICATE OF A MANUFACTURING COMPANY - ABC JEWELLERY LIMITED --- p.30 / Quality Reform of ABC Jewellery Limited --- p.30 / The MANCOM - A Reform of Management Committee --- p.32 / The Implementation Plan of ISO-9000 of ABC Jewellery Limited --- p.34 / Step 1： Preliminary Goals Setting and Formulation of Action Plan --- p.35 / Step 2: Creation of Mission and Vision Statements --- p.37 / Step 3: Formation of Quality Team --- p.37 / Step 4: Education of Quality Concept --- p.38 / Step 5: Preparation of Quality Manual and Work Procedures - the Business Procedures --- p.40 / Step 6: Reengineering of Business System --- p.43 / Step 7： Registration for ISO-9002 --- p.44 / Problems faced by the Company --- p.45 / Dilemma --- p.53 / Chapter V. --- CASE STUDY: PART (C) LATEST SITUATION OF ABC JEWELLERY LIMITED --- p.54 / Quality and Technology Department --- p.54 / """Quality In Progress"" and Other Quality Improvement Projects in the Company" --- p.55 / Chapter VI. --- CONCLUSION OF THE CASE STUDY --- p.57 / TABLES AND FIGURE --- p.59 / APPENDIXES --- p.63 / BIBLIOGRAPHY --- p.82

by Law Po-yee, Annie and Li Lai-fong. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves 51-53). / ABSTRACT --- p.ii / ACKNOWLEDGEMENT --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF FIGURES --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Objective of Study --- p.1 / Scope of Study --- p.2 / Background --- p.2 / Development of ISO 9000 --- p.4 / Concept of ISO 9000 --- p.5 / Chapter II. --- LITERATURE REVIEW --- p.9 / The Experience of Singapore --- p.9 / The Experience of U.S. and Canada --- p.11 / The Experience of Hong Kong --- p.13 / Chapter III. --- METHODOLOGY --- p.17 / Secondary Data Source --- p.17 / Primary Data Source --- p.21 / Chapter IV. --- FINDINGS AND LIMITATIONS --- p.24 / Findings from Questionnaires and Interviews with Respondents --- p.24 / Experience of a Consultant : HKPC --- p.31 / Experience of the Registrar : HKQAA --- p.33 / Limitations --- p.37 / Chapter V. --- CONCLUSIONS AND RECOMMENDATIONS --- p.39 / APPENDIX --- p.46 / BIBLIOGRAPHY --- p.51

by Wong Kung-Hin, Caleb. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 55-56). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.iv / LIST OF TABLES --- p.v / ACKNOWLEDGEMENTS --- p.vi / CHAPTER / Chapter I. --- INTRODUCTION --- p.1 / Quality--A Historical Perspective --- p.1 / Rise of Quality System Standards --- p.2 / ISO 9000 Series --- p.4 / Architecture of ISO 9000 Series of Standards --- p.5 / The Registration Process --- p.7 / Significance of ISO 9000 --- p.8 / Chapter II. --- METHODOLOGY --- p.13 / Purpose of the Paper --- p.13 / Literature Review --- p.14 / Chapter III. --- IMPLEMENTATION OF ISO 9002 --- p.16 / Company Profile --- p.16 / Selection of Standard --- p.18 / Overview of ISO 9002 --- p.19 / Process of Implementation --- p.20 / Selection of Registration Body --- p.26 / Hints to Successful Implementation --- p.27 / Cost and Benefit of Implementation --- p.33 / Limitation of ISO 9000 --- p.37 / Comparison of ISO 9000 and Malcolm Baldrige National Quality Award --- p.38 / Chapter IV. --- CONCLUSION --- p.43 / APPENDIX 1 History of QA Standards --- p.51 / APPENDIX 2 Adoption of ISO 9000 --- p.52 / APPENDIX 3 Asia Pacific Lens Plant Management Organization --- p.53 / APPENDIX 4 Asia Pacific Lens Plant Process Flow --- p.54 / BIBLIOGRAPHY --- p.55