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To explore the responses or small/medium sized firms in Hong Kong towards the advocate of 'quality assurance certification'Tang, Wing-ho., 鄧永河. January 1992 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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The development of an internal quality assurance system in Construction Branch, Housing DepartmentPang, Hon-wah., 彭瀚華. January 1992 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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Adopting ISO9000 standards as quality assurance system for an internalaudit functionChan, Kwok-hung, Paul., 陳國雄. January 1998 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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The development and implementation of ISO 9000 in the LPM branch, civil engineering departmentNg, Piu, Lawrence., 吳彪. January 1997 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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Status of implementation of quality management practices in Hong Kong.January 1996 (has links)
by Wong Kwai Lin Christine. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 47-48). / ABSTRACT / TABLE OF CONTENTS / LIST OF FIGURES / LIST OF TABLES / ACKNOWLEDGMENT / Chapter / Chapter I. --- Introduction --- p.1 / Chapter II. --- Research --- p.3 / Exploratory Research --- p.3 / Literature Search --- p.4 / Quality Concepts --- p.4 / W. Edward Deming --- p.5 / Joseph Juran --- p.8 / Philip Crosby --- p.10 / Quality --- p.11 / ISO 9000 Series --- p.12 / The Malcolm Baldrige National Quality Award --- p.13 / Status of Promotion of Quality Management --- p.13 / Specific Research --- p.14 / Theoretical Basis --- p.15 / Descriptive Research --- p.17 / Data Collection Method --- p.18 / Method of Administration --- p.19 / Sample Design --- p.21 / Target Population --- p.21 / Sampling Frame --- p.21 / Sampling Procedure --- p.22 / Questionnaire Design --- p.22 / Part I - Company Demographics --- p.20 / Part II - Company Performance --- p.23 / Part III - Quality Improvement Techniques --- p.23 / Data Analysis --- p.24 / Response --- p.24 / Managerial Knowledge --- p.29 / Quality Performance --- p.30 / Financial Performance --- p.30 / Past Quality Performance --- p.30 / Market Place Environment --- p.31 / Corporate Support for Quality --- p.31 / Role of Management Leadership and Quality --- p.32 / Quality Data and Reporting --- p.33 / Strategic Quality Planning --- p.33 / Employees' involvement and Participation --- p.34 / Employees' Training --- p.34 / Feedback and Recognition of Employees' Performance --- p.35 / Employees' Relations --- p.36 / Product Service Design --- p.36 / Process Management --- p.36 / Supplier Quality Management --- p.37 / Role of Quality Department --- p.38 / Customer Feedback --- p.39 / Chapter III. --- SUMMARY OF FINDINGS --- p.40 / Difference between Manufacturing and Service Companies --- p.41 / Difference between Companies with without Separate Quality Department --- p.41 / Difference between Companies with or without Certification --- p.42 / Chapter IV. --- CONCLUSIONS --- p.44 / Chapter V. --- RECOMMENDATIONS --- p.46 / BIBLIOGRAPHY / Chapter APPENDIX 1 --- Sample Questionnaire / Chapter 2 --- Figures 2 to 18
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在非政府福利機構推行優質管理改革的影響及政治: 以本港新成立的「服務表現監察系統」作探索硏究. / Impacts and politics of implementing quality management reform in non-governmental welfare organizations: an exploratory study of the service performance monitoring system in Hong Kong / Zai fei zheng fu fu li ji gou tui xing you zhi guan li gai ge de ying xiang ji zheng zhi: yi ben Gang xin cheng li de "fu wu biao xian jian cha xi tong" zuo tan suo yan jiu.January 2002 (has links)
趙駿康. / "2002年7月" / 論文 (哲學碩士)--香港中文大學, 2002. / 參考文獻 (leaves 144-158) / 附中英文摘要. / "2002 nian 7 yue" / Zhao Junkang. / Lun wen (zhe xue shuo shi)--Xianggang Zhong wen da xue, 2002. / Can kao wen xian (leaves 144-158) / Fu Zhong Ying wen zhai yao. / 論文摘要 --- p.I-III / 鳴謝 --- p.IV / Chapter 單元一 --- 引言部份 / Chapter 一 ´Ø一) --- 簡介「服務表現監察系統」的實施對福利界的意義 --- p.1-2 / Chapter 一 ´Ø二) --- 綜論及補充現存有關新機制實施的探討 --- p.2-7 / Chapter 一 ´Ø三) --- 研究問題及目標 --- p.7-8 / Chapter 一 ´Ø四) --- 全文組織架構 --- p.9-10 / Chapter 一 ´Ø五) --- 方法學及硏究設計 --- p.10-16 / Chapter 一 ´Ø六) --- 硏究期望帶來的貢獻 --- p.16 / Chapter 單元二 --- 文獻回顧與理論探討 / Chapter 二 ´Ø一) --- 「優質改革」及相關的管理技術 --- p.17-22 / Chapter 二 ´Ø二) --- 在非政府機構推行「優質管理」一一回應機構問責性問題與服 務執行者的專業危機 --- p.22-24 / Chapter 二 ´Ø三) --- 在受資助的社會服務機構發展優質管理之一般形式 --- p.24-26 / Chapter 二 ´Ø四) --- 在本地福利界推動優質管理改革一一服務表現監察系統的內 容、原理與機構管理 --- p.27-30 / Chapter 二 ´Ø五) --- 在受資助的非政府機構推行優質管理的爭議一一兩層次的問題 探討 --- p.30 / Chapter 二´Ø五一) --- 優質管理技術應用之問題及在組織運作上構成的影響 --- p.30-36 / Chapter 二´Ø五二) --- 優質管理理念弓丨用之問題及在組織價値規範上衍生的爭議 --- p.36-42 / Chapter 二´Ø五三) --- 優質管理改革的政治與它對福利系統的影響 --- p.42-47 / Chapter 二´Ø六) --- 分析架構 --- p.47-48 / Chapter 單元三 --- 優質管理改革的背景一一改革成因與施行時的客觀形勢 / Chapter 三´Ø 一) --- 殖民地政府、非政府機構與本港福利發展一一歷史回顧 --- p.49-56 / Chapter 三´Ø二) --- 新津助制度改革與服務表現監察系統冒起的成因 --- p.56-63 / Chapter 三´Ø三) --- 容永道顧問報告的重點與內在矛盾 --- p.63-68 / Chapter 三´Ø四) --- 金融風暴後以控縮福利開支的政策措施 --- p.68-70 / Chapter 三´Ø五) --- 財務控縮政策的後遺和對發展優質服務的影響 --- p.70-73 / Chapter 三´Ø六) --- 資源長期匱乏的福利服務營運環境 --- p.74 / Chapter 三´Ø七) --- 小結 --- p.74-75 / Chapter 單元四 --- 個案深究一一服務表現監察系統推動的管理改革在組織層次上產 生的影春與問題 / Chapter 四´Ø一) --- 背景資料簡介 --- p.76-79 / Chapter 四´Ø三) --- 服務表現監察系統實施下機構管理的初步蛻變和正面發展 --- p.79-81 / Chapter 四´Ø三) --- 服務表現監察系統實施衍生的問題和影響 --- p.81 / Chapter 四´Ø 三一) --- 標準、指標在測量與運用上的局限 --- p.81-83 / Chapter 四´Ø三二) --- 新管理技術對組織行爲之影響 --- p.83-89 / Chapter 四´Ø三三) --- 行政成本衍生的問題 --- p.89-92 / Chapter 四´Ø三四) --- 優質管理涉及的槪念爭議與價値衝突 --- p.92-96 / Chapter 四´Ø三五) --- 「以客爲本」哲學的實踐與限制 --- p.96-102 / Chapter 四.四) --- 小結及補充討論 --- p.102-104 / Chapter 單元五 --- 系統層面分析一一初探服務表現監察系統及相關之管理改革對福 利體制的影響 / Chapter 五´Ø 一) --- 「後殖國家」與新管理改革的政治 --- p.105-107 / Chapter 五´Ø二) --- 重整國家與非政府機構的關係角色 --- p.107-110 / Chapter 五´Ø三) --- 重塑專業人員的工作自主權與職能角色 --- p.110-113 / Chapter 五´Ø四) --- 重訂資源分配與服務營辦的遊戲規則 --- p.115 / Chapter 五´Ø五) --- 建構新管理權力的合法性基礎 --- p.115-117 / Chapter 五´Ø六) --- 小結 --- p.117-118 / Chapter 單元六 --- 結論部份 / Chapter 六´Ø 一) --- 全文總結與硏究發現 --- p.119-123 / Chapter 六´Ø二) --- 分析限制與進一步探究方向 --- p.123-125 / 各單元之註釋 / 單元一註釋 --- p.126-127 / 單元二註釋 --- p.128-130 / 單元三註釋 --- p.131-139 / 單元四註釋 --- p.140 / 單元五註釋 --- p.141-143 / 參考資料 --- p.144-158 / 附件 / 附件一:個案訪查之工作流程表 --- p.159 / 附件二 :被訪者之背景簡介 --- p.160-162 / 附件三:服務質素標準 --- p.163-170 / 附件四:服務量標準 --- p.171 / 圖表 / 圖(二 ´Ø 一)表現測量的量度面向及量度的價値重心一一整合理念圖 --- p.19 / 圖(二 ´Ø 二)服務質素保証系統的運作關係圖 --- p.26 / 圖(二 ´Ø三)服務質素標準/服務表現監察系統整合架構圖解 --- p.29 / 表(三´Ø一)本港的公共開支、社會服務開支及福利開支之變化(81/82-90/91) --- p.59 / 表(三´Ø 二)香港社會服務開支佔公共開支的百分比(90/91-99/00) --- p.69 / 圖(三´Ø 一)86/87年度至94/95年度受資助服務單位數目的增長變化 --- p.60 / 圖(三´Ø 二) 86/87年度至94/95年度受資助機構僱員數目的增長變化 --- p.61 / 圖(三´Ø三)86/87年度至94/95年度福利服務資助開支的增長變化 --- p.62 / 表(四´Ø 一)被訪機構的背景資料 --- p.77 / 表(四´Ø 二)被訪者之基本資料 --- p.78
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An analysis and evaluation of quality services in a property management companyTo, Chap-man, Elsie., 杜集敏. January 2003 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
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Teachers' perceptions of the teaching and learning component of a quality assurance system in an institute of vocational educationcampusChoy, Man-lee, Franco., 蔡文利. January 2004 (has links)
published_or_final_version / abstract / toc / Education / Master / Master of Education
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A study on the relationship between building refurbishment and qualitymanagement: a case study in United CentreHung, Mun-wa., 孔敏華. January 2003 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
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Quality system implementation in Hong Kong industries.January 1996 (has links)
by Wong, Tony Ton. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 78-80). / Chapter CHAPTER I --- INTRODUCTION --- p.1 / Chapter CHAPTER II --- PROJECT BACKGROUND --- p.3 / BRIEF HISTORY OF QUALITY MANAGEMENT IN INDUSTRIALIZED NATIONS --- p.5 / PHILOSOPHIES OF QUALITY MANAGEMENT --- p.6 / BRIEF HISTORY OF MANUFACTURING IN HONG KONG --- p.8 / SOCIO-ECONOMIC SIGNIFICANCE OF THE MANUFACTURING SECTOR --- p.9 / TRENDS AND OPPORTUNITIES --- p.10 / HISTORICAL ACCOUNT OF QUALITY MANAGEMENT IN THE MANUFACTURING SECTOR --- p.13 / Chapter CHAPTER III --- METHODOLOGY --- p.18 / SELECTION OF SURVEY TARGETS --- p.18 / QUESTIONNAIRE DESIGN --- p.20 / COMPANY PROFILES --- p.20 / IMPLEMENTATION STAGES AND COMMON TECHNIQUES --- p.21 / ACQUISITION OF QUALITATIVE DATA --- p.22 / CONDUCTING THE SURVEY --- p.22 / Chapter CHAPTER IV --- SURVEY RESULT ANALYSIS --- p.26 / COMPANY PROFILES --- p.27 / INDUSTRY OF THE SURVEY PARTICIPANTS --- p.27 / LOCATIONS OF MANUFACTURING FACILITIES --- p.30 / PRODUCTION PROCESSES --- p.31 / EMPLOYEE SIZE --- p.32 / EDUCATION LEVELS OF EMPLOYEES --- p.34 / IMPORTANCE OF WORKER SKILL LEVELS --- p.34 / IMPORTANCE OF STANDARD PROCEDURE --- p.35 / CRITICAL EXTERNAL FACTORS --- p.36 / INTRA-COMPANY COMMUNICATION --- p.37 / QUALITY MANAGEMENT SYSTEM IMPLEMENTATION AND TECHNIQUES --- p.39 / DRIVING FORCE FOR QUALITY IMPROVEMENT --- p.39 / MANAGEMENT STYLE --- p.40 / MEDIUM TERM CORPORATE OBJECTIVES --- p.42 / HISTORY OF FORMAL QUALITY MANAGEMENT PROGRAM --- p.43 / QUALITY IMPROVEMENT METHODOLOGIES --- p.44 / APPLICATION OF SQC TECHNIQUES --- p.47 / QUALITY IMPROVEMENT TEAMS --- p.48 / TRAINING FOR QUALITY IMPROVEMENT --- p.51 / MOTIVATION TECHNIQUES --- p.53 / ACCREDITATION ON ISO´ؤ9000 SERIES STANDARD --- p.54 / MAJOR OBSTACLES TO QUALITY IMPROVEMENT --- p.56 / STAGES OF QUALITY MANAGEMENT SYSTEM IMPLEMENTATION --- p.58 / MANAGEMENT STYLE AND QUALITY OBJECTIVES --- p.60 / IMPACT OF ISO-9000 ACCREDITATION ON QUALITY PRIORITIES --- p.61 / Chapter CHAPTER V --- CONCLUSIONS AND RECOMMENDATIONS --- p.64 / CONCLUSIONS --- p.64 / RECOMMENDATIONS AND FUTURE WORK --- p.67 / FURTURE WORK --- p.67 / APPENDICES AND OTHER ATTACHMENTS --- p.69 / APPENDIX 1 - COVER LETTER DESIGN --- p.70 / APPENDIX 2 - SAMPLE SURVEY QUESTIONNAIRE --- p.71 / APPENDIX 3 - MEISTER'S TEN LESSONS ON TRAINING --- p.75 / APPENDIX 4 - HYPOTHESIS TEST ON THE DIFFERENCE BETWEEN TWO POPULATION PROPORTIONS --- p.76 / BIBLIOGRAPHY AND REFERENCES --- p.78
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