Thesis (M.B.A.)--University of Hong Kong, 1992.

Call number: LD2668 .T4 1985 J66 / Master of Science

published_or_final_version / Business Administration / Master / Master of Business Administration

D.Comm. (Business Economics) / Please refer to full text to view abstract.

Typescript. / Thesis (D.P.H.)--University of Hawaii at Manoa, 1984. / Bibliography: leaves [171]-177. / Photocopy. / xi, 177 leaves bound ill. 29 cm

Thesis (PhD)--University of South Australia, 2002.

D.Ed. / Please refer to full text to view abstract

No description available.

This dissertation consisted of a case study of the facilitation process utilized by individuals functioning as facilitators for Quality Improvement Teams and/or Quality Councils in the Internal Revenue Service. Eight individuals from a pool of fifty identified as "successful" facilitators by team leaders, team members, quality coordinators or other facilitators, were selected as study subjects. Results from administration of the Myers-Briggs Type Indicator and the Herrmann Brain Instruments were used as part of the selection criteria for the study participants. The study sought to determine the competencies used by the facilitators and how the identified competencies contributed to the individual's performance in their role. The results of the study demonstrated that facilitators engaged in 28 different activities. The types of activities and the frequency that facilitators engaged in them varied greatly. A model is presented showing the interrelationship of the study conclusions that includes a set of activities that facilitators engage in to help move quality improvement teams towards their goal. Specific recommendations are made concerning implications for selection and training of QIT facilitators, and for future research. / Ed. D.

by Wong Kam-kwai. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaves 88-91. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / LIST OF TABLES --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- QUALITY CIRCLES - PAST AND PRESENT --- p.4 / Birth of QC Circles --- p.4 / What is QC Circle ？ --- p.4 / Development of QC Circle Activities Outside Japan --- p.5 / QC Circle Terminology --- p.6 / Why Quality Circles ？ --- p.6 / Quality Circle and Total Quality Control --- p.7 / Quality Circles in Hong Kong --- p.8 / Who is Behind the Promotion ？ --- p.10 / Hong Kong Productivity Council --- p.11 / Hong Kong Quality Circles Association --- p.11 / Who is in the Arena of Quality Circles ？ --- p.12 / Chapter III. --- RESEARCH METHODS --- p.14 / The Research Problem --- p.14 / Limitation of the Research --- p.14 / Research Design and Information Collection --- p.15 / Difficulties in Information Collection --- p.17 / Method of Analysis --- p.18 / Chapter IV. --- QUALITY CIRCLES IN MANUFACTURING INDUSTRIES --- p.20 / Evolution of Quality Control --- p.20 / Hong Kong Experience --- p.20 / Bystanders --- p.22 / Drop-outs --- p.22 / Lesson from Runners in the Arena --- p.24 / Chapter V. --- QUALITY CIRCLES IN SERVICE INDUSTRIES --- p.34 / Quality of Service --- p.34 / Hong Kong Experience --- p.35 / Bystanders --- p.36 / Drop-outs --- p.36 / Lesson from Runners in the Arena --- p.37 / Chapter VI. --- CONCLUSION --- p.43 / What Make Quality Circles Work ? --- p.44 / Labor Relation --- p.44 / Participation --- p.44 / A Well Planned and Structured Scheme --- p.45 / Promotion of Quality Circles --- p.46 / Key Notes For Implementing Quality Circle Programs in Hong Kong --- p.47 / The Prospect of Quality Circle in the Future --- p.49 / Chapter APPENDIX 1 --- BENEFITS GAINED BY IMPLEMENTING QUALITY CIRCLES --- p.52 / Chapter APPENDIX 2 --- CASE STUDIES IN MANUFACTURING INDUSTRIES --- p.53 / Chapter APPENDIX 3 --- CASE STUDIES IN SERVICE INDUSTRIES --- p.69 / BIBLIOGRAPHY --- p.88