Dissertation submitted in partial fulfilment of the requirements for the degree of Master of Business Administration, Business Studies Unit, Faculty of Commerce, Durban University of Techology, 2007. / Quality improvement is a fundamental and important attribute of a company’s business strategy and competitive positioning. The Durban-based paint factory of Dulux (Pty)Ltd, is the primary manufacturing and distribution site in South Africa. This site has to ensure that the consumers and customers in the target market, are satisfied with the quality of product and service received from the factory. This research focuses on the determination of employee perceptions of quality during 2006 at the paint factory site. In particular, how could these perceptions be effectively used by management as a basis for improving the quality ethic on the site. An improved quality ethic ensures a value- added product and service offer to the target market. The research investigates employee perceptions for various site departments and job grades within the context of several quality themes. Employee perceptions were determined by means of a quantitative survey conducted on the site population using a survey questionnaire. The study shows a primarily positive perception of quality by the employees. The subsequent descriptive and inferential statistical analysis quantifies these perceptions as statistically significant in relation to the research questions that were used in the research. There were some perceptions of quality that highlited potential areas for improvement within the site quality management system and the scope of application. These areas need to be considered by management in order to restore positive perception and support for the quality management system. It is recommended that an annual survey of employee perceptions be conducted by the Quality Assurance department and feedback discussed at the annual quality management review forum. An effective quality improvement and communications strategy can then be determined for implementation. It is also proposed that future research consider conducting a similar study at the service oriented Dulux Alberton site and another survey for the management team at the Durban factory.

M. Tech. Water Care. / Aims determining whether inadequate treatment of wastewater and the faecal pollution load of effluents and receiving water bodies in Sedibeng District and Soshanguve peri-urban area of Tshwane Metropolitan Municipality were a function of population growth. To achieve the aim of this study, the following objectives were pursued: Assess the variation in nutrient load and compliance of the physicochemical quality of effluents and receiving water bodies in terms of the South African and World Health Organization standards. Furthermore, the water quality index was also used to assess the overall physicochemical quality status of effluent and receiving water bodies. Assess the compliance of the microbial quality of effluents of the four wastewater treatment plants and their respective receiving water bodies in terms of the South African and World Health Organization limits. Determine the prevalence of Salmonella Typhimurium, Shigella dysenteriae and Vibrio cholerae in the targeted wastewater treatment works effluent and their respective receiving water bodies. Determine the possible public health risks of Escherichia coli, Salmonella Typhimurium, Shigella dysenteriae and Vibrio cholerae infections that could be acquired due to ingestion of or exposure to untreated water from the targeted receiving water bodies. Capture information regarding population growth and wastewater treatment plants in Sedibeng District and Soshanguve peri-urban area of Tshwane Metropolitan Municipality and determine whether under performance of the targeted wastewater treatment works could be attributed to population growth.

Dissertation submitted in partial fulfilment of the requirements for the degree of Master of Business Administration, Business Studies Unit, Faculty of Commerce, Durban University of Techology, 2007. / Quality improvement is a fundamental and important attribute of a company’s business strategy and competitive positioning. The Durban-based paint factory of Dulux (Pty)Ltd, is the primary manufacturing and distribution site in South Africa. This site has to ensure that the consumers and customers in the target market, are satisfied with the quality of product and service received from the factory. This research focuses on the determination of employee perceptions of quality during 2006 at the paint factory site. In particular, how could these perceptions be effectively used by management as a basis for improving the quality ethic on the site. An improved quality ethic ensures a value- added product and service offer to the target market. The research investigates employee perceptions for various site departments and job grades within the context of several quality themes. Employee perceptions were determined by means of a quantitative survey conducted on the site population using a survey questionnaire. The study shows a primarily positive perception of quality by the employees. The subsequent descriptive and inferential statistical analysis quantifies these perceptions as statistically significant in relation to the research questions that were used in the research. There were some perceptions of quality that highlited potential areas for improvement within the site quality management system and the scope of application. These areas need to be considered by management in order to restore positive perception and support for the quality management system. It is recommended that an annual survey of employee perceptions be conducted by the Quality Assurance department and feedback discussed at the annual quality management review forum. An effective quality improvement and communications strategy can then be determined for implementation. It is also proposed that future research consider conducting a similar study at the service oriented Dulux Alberton site and another survey for the management team at the Durban factory.

Coastal systems like lagoons and estuaries are faced with severe human developmental endeavours. In South Africa, more than 30% of the population lives along the 3000 kilometer coastline. The Durban bay is no exception especially with the existing Durban harbour taking up the natural expanse of the bay. The bay is burdened with a diversity of anthropogenic endeavours, from port operations to industrial activities, to storm water drainage outlets, through to various recreational ventures. These activities have over the years caused a reduction of the bay‘s mangrove forest, reduced the population of some biota and caused extinction of some indigenous species. Five areas were selected based on the specific activities and infrastructure that occurred there. Samples of water from these pre-selected sites were collected routinely and analysed for their water quality status. The overall water quality within the bay compared with the DWAF water quality guidelines for South Africa was identified as below stipulated standards. The dissolved oxygen contents as well as nutrients in the form of nitrogen content in its assorted forms are some of the most affected water quality indicators. The majority of the sub standard water quality levels, indicators which are critical to the proper functioning, growth and reproduction of biota within the ecosystems of the bay obtained could be linked directly or indirectly to the activities within the area of sampling. The resultant chemical and physical conditions in water quality created as a result of the ongoing activities within the bay are not suitable for proper feeding, growth and reproduction of ecosystems. This has caused many species within the bay to migrate or adapt to the adverse conditions and such situations are likely to worsen if stringent measures are not taken in the near future. It appears that the some species are exhibiting some degree of resilience and are at the moment surviving the relatively harsh conditions within the bay. The long term effect of the ever expanding anthropogenic disturbances on the ecosystems are unpredictable and it is therefore imperative that more stringent environmental management plans, programs and policies, legally binding, are formulated to serve as a check on all who benefit from the bay‘s resources. / Thesis (M.Sc.)-University of KwaZulu-Natal, Westville, 2010.

The South African government like most governments around the world create public entities to perform functions on its behalf and achieve particular objectives ranging from facilitating investments, delivering services or providing goods and advice. These public entities receive annual funding either whole or in part from the national fiscus and report to parliament through their respective Ministries. In the 2005/6 financial year government funded Umalusi 7, 69 million rands through direct transfer payments from the Department of Education, excluding any indirect payments from other governmental structures. Many public entities, about three hundred and thirty odd or so in South Africa, were promulgated to ensure and improve service delivery to the nation. However, they were not intended to be seen as an extension of their reporting departments. This research work evaluates the effectiveness of Umalusi in the education regulatory system and seeks to find ways to improve public entity effectiveness using the South African Excellence Model (SAEM) as the base tool to measure organisational effectiveness. A brief conclusion to this study is that Umalusi as a public entity, is adequately meeting its intended purpose. This is confirmed through its annual reports having never received a qualified audit since its inception. This research triangulates the results of the South African Excellence Model, the Questionnaire to senior education officials and the Auditors' Reports to confirm that Umalusi is effective as a public entity in the South African regulatory system. / Busniness Management / M.Tech. (Busniness Administration)

The provision of goods and services by aquatic ecosystems plays an important role in socio-economic development and livelihoods in the southern African region. Water resource management in South Africa developed from an agrarian and pastoral focus up to 1956 to also supporting mining and industrial activities. This led to the introduction of the resource water quality objectives and pollution prevention approaches, which balanced the needs for development and protection. Prior to 1994, access to water resources was limited to riparian property owners and a minority of the population who controlled industrial and mining activities. The establishment of a democratic government amplified the need for accelerated socio-economic development, with equity, efficiency and sustainability being the principles of such development. New approaches were needed, which could achieve these development objectives and secure the resource base for future generations. An overview of the scientific process highlighted a risk based approach as potentially supporting the much needed balance between development and protection. The aims of this thesis is to develop a framework and process for the application of ecological risk assessment to water resource management in South Africa, to use case studies to draft guidelines for ecological risk assessment and to assess the degree to which ecological risk assessment can contribute to effective water resource management in South Africa. The United States Environmental Protection Agency’s guidelines for ecological risk assessment were identified amongst international best practice as meeting the requirements for local application. A framework was drafted for ecological risk assessment in South Africa, with the main phases being to agree on objectives, formulate the analysis plan, analyse information, characterise risk and manage risk. Modifications from the Environmental Protection Agency’s process include the order of activities in the first phase, the explicit testing of hypotheses and clarification of the evaluation of existing data or collection of new data. An industrial effluent case study was used to assess the applicability of the proposed framework. The case study dealt specifically with the assessment of risks posed by current conditions and long term licence conditions. The framework was found to be useful to identify weaknesses in the established monitoring programme and to evaluate lines of evidence to assess the degree to which the stated conditions would have unacceptable consequences. The study highlighted several weaknesses in the suggested framework, of which the most critical is the interpretation of the risk hypothesis as a testable null hypothesis. It became clear that cause-effect relationships should be stated as the risk hypothesis, whereas the assessment should evaluate expressed or expected conditions against a risk profile for a given stressor to benefit fully from the risk assessment approach. Changes to the framework terminology were suggested as well as nested feedback loops to allow for iterative processes where new information becomes available. The proposed guidelines incorporate the learning from the case study application as well as feedback from a peer review process. The guidelines incorporate the suggested actions under each phase as well as notes providing the rationale for each step. Three case study outlines were provided to assist users with the interpretation of the guidelines in different applications. The proposed guidelines are applied in an ecological Reserve determination case study, which specified the ecological water quality requirements. The study found that a risk-based approach was followed in the development of the water resource management policy, but the Reserve determination method is generally hazard based, with site specific modifications of the target values being allowed on a conservative basis. The case study highlighted a lack of readiness of water resource managers to accommodate scientific results expressed as probability distributions in support of management decisions. The thesis is concluded with a discussion of the key learning points of the ecological risk assessment development process. The evaluation highlights the move from stating and testing a null hypothesis to stating the risk hypothesis and evaluating the stated conditions against a risk profile. Several implementation challenges are highlighted, with specific recommendations made for adopting the proposed guidelines.

The introduction of instream biological monitoring to water resources management has been an increasing trend world-wide. This monitoring uses biological field assessments of instream biota such as macroinvertebrates, fish and riparian vegetation as an integrated and sensitive tool for diagnosing the condition of the ecosystems and assessing ecological impacts. Biomonitoring information has become an important component in the overall assessment of water resources and is used to drive and direct processes of decision-making and management of water resources. The River Health Programme (RHP) was initiated in South Africa to serve as a source of information regarding the ecological status of river systems, in order to support rational management of these natural resources. In this study, biomonitoring indices (SASS5 and FAII) were used to assess the present ecological status of two rivers located in contrasting catchments of the Eastern Cape. The first river is the Buffalo River located in an urban and industrialized catchment. The second river is the Inxu River draining a rural and afforested catchment. SASS5 was used successfully in both rivers and the results based on water quality and SASS5 indicated that most sites selected on the upper catchment of the Buffalo River have a fair water quality with most sites selected on the lower catchment having a poor water quality. The Inxu River sites (both upper and lower catchment) based on SASS5 and water quality results have a good to fair water quality. The majority of sites sampled on both rivers systems had very low FAII scores and fell within a critically modified water quality category. This result may be due to the fact that these rivers have low fish diversities (either low natural diversity or low diversity due to the presence of alien fish species), poor water quality or inadequate sampling methods. Observations from this study suggest that this index may not be suitable for rivers with low fish diversity. A fish index that is usable to all ecoregions of South Africa with minor adaptations to suit local conditions is still needed, as the present FAII index does not meet these requirements.

SMMEs play a crucial role in the economy of South Africa. They create employment, contribute significantly to the GDP and close the income gap. The growth and sustainability of SMMEs is important and government had put in place a number of policies, programs and strategies to address the plight of SMMEs. Institutions exist by public and private mandate to support the development of the SMME sector. However, internal constraints such as weak quality control hinder such growth and generally lead to low levels of entrepreneurial activity and high rates of business discontinuity. Generally, SMMEs are known for losing customers and resultantly discontinuing after establishment. Research needed to be conducted to establish the quality management practices of medium-sized enterprises. Available knowledge lacked practical orientation on quality management practices and rather focused more on development trends, problems and needs of SMMEs. Published research did not provide much knowledge on how medium-sized enterprises respond to the customers’ expectation of quality thereby pointing to a need for this study. The purpose of the study was therefore devised to determine whether medium-sized enterprises in the city of Mbombela are aware of and committed to quality management in order to satisfy their customers and to identify the quality management practices applied by the enterprises. The research was quantitative and was conducted using a non-experimental survey design. Participants were a group of 95 medium-sized enterprise owners or managers of which 47 returned the research instrument allowing the survey to obtain a response rate of 49.5%. The medium-sized enterprises were selected using probability based stratified random sampling. A standardised survey questionnaire was used to collect field data and a MoonStats program was used to perform statistical analysis and interpretation. The findings revealed that medium-sized enterprises in the city of Mbombela have a high level of quality awareness at the level of the owner or manager, are oriented towards customer and apply quality management practices in their operation. However, the level of quality awareness declines at the level of administrative, artisan or trade and general staff and the enterprises do not participate and compete in business excellence models and quality awards to assess their management practices, measure their growth and seek recognition. The study recommends that medium-sized enterprise owners and managers should raise the level of quality awareness amongst their staff and evaluate their management practices on a regular basis. Government, SMME development and support agencies should coherently promote business excellence models and quality award programs to medium-sized enterprises and provide incentive for participation in such programs as this will ensure that due diligence is paid to the development of the enterprises. / Business Management / M. Tech. (Business Administration)

Since 1994, South African education system has been undergoing continuous transformation which had an impact on the quality of teaching and learning. There appeared to be a huge underperformance in the High School and FET College learners which for many years forced Universities to embark on bridging courses in order to enroll new students. Furthermore, a misalignment of college’s National Technical Diploma (NATED) programmes that did not afford college graduates an opportunity to register with Universities nor Universities of Technology brought about the questioning of the quality of teaching and learning in the FET College sector. Tabling the unified quality improvement plans in education in South Africa, the Education Ministry introduced an integrated approach to measure teaching and learning with the view of identifying improvement strategies. However, the implementation of this integrated tool called the Integrated Quality Management System had educators and managers attaching ambiguous meanings to the system. The IQMS instrument is meant to be a dependable quality assurance tool to measure and improve the quality of teaching and learning. The ambiguity lies with educators and managers referring to IQMS as a means to acquire 1% pay progression and the possible return of the old apartheid systems’ inspectorate. This research study was promulgated by a concern on the effectiveness and efficiency of implementing the IQMS instrument to measure the quality of teaching and learning in South African FET sector. In exploring literature on the concept of quality teaching and learning in the FET sector in South Africa, the researcher identified that similar trends of integrating quality management systems in education are being followed globally. The difference to the South African system is the attachment of the salary progression of 1% as an incentive to performance. In view of the introduction of the new system of education and training, the researcher realized that ‘short cut’ processes were followed in preparing educators to be able to offer new education programmes using the OBE system of teaching and learning. That appeared to be another shortfall to the adequacy of implementing IQMS as a quality assurance instrument to measure the quality of teaching and learning in the FET sector in South Africa. In addition, there appeared to be conflicting trends in the FET sector where the same sector provided curriculum 2005 programmes for schools which differed from college programmes offering National Certificate Vocational {NC(V)}. Both sectors were expected to use IQMS as a tool to measure the quality of teaching and learning with the view of enhancing improvement thereof. Furthermore, the end product of the FET sector for both schools and colleges is the Further Education and Training Certificate (FETC). Unfortunately, it was difficult for the education department to achieve its objectives because time frames to prepare educators and the critical element of providing adequate human resources for the implementation of IQMS could not be met through Umalusi the national quality assurance body for the sector. The FET Sector which is expected to deliver Education and Training to produce quality students for HE sector and the world of work is faced with shortfalls of quality delivery. The driving force of this research study was to explore the dependability and adequacy of implementing IQMS as a quality assurance instrument to effectively and efficiently measure the quality of teaching and learning to meet the expected outcomes. It is in this regard that the researcher through empirical evidence realized that IQMS did not have theoretical grounding hence there are no principles, procedures or processes that govern the implementation of this very important system. In addition, the empirical evidence from the qualitative study proved that quality delivery of teaching and learning has been monitored using diverse assessment practices. A variety of assessment tools like the TQM and QMS which exist in FET Colleges with the summative IQMS in FET Schools of which the three practices are premised around Quality Management. Quality Management refers to a process where quality delivery in a school, college or any other organization is systematically managed to maintain the competence of the organization. It is in this regard that TQM, QMS and IQMS refer to Quality Assurance Practices in any organization that is geared to effective and efficient client relations. / Teacher Education / D.Ed. (Education Management)

Thesis (MTech (Quality)) -- Cape Peninsula University of Technology, 2010 / Since 1996, the South African clothing and textile industries have been under tremendous pressure to improve the competitiveness of the industry. Various attempts to save the industry have been considered by both industry and Government. The attempts included the introduction of quotas with the aim to limit imports, the formulation of clusters, and improving the value chain between the clothing manufacture textile companies and the clothing retail companies. More specific, focus was leveled at the improvement of the industry’s productivity and quality management systems. In spite of these efforts, sectors of the South African clothing and textile industries are closing down. Although the clothing and textile industries are experiencing a decline in large companies, there has been a steady increase in the number of emerging Small Medium Enterprises (SME’s) commonly referred to as CMT’s (Cut Make and Trims) within the context of the clothing industry. The research question which was researched within the ambit of this dissertation read as follows: What actions are required for Total Quality Management (TQM) to be successful implemented within South African clothing manufacturing SME’s?” The objective of this research was to determine what challenges are facing South African clothing manufacturing SME’s, and the reasons for the lack of successful implementation of TQM systems within the South African clothing manufacturing SME’s. Furthermore, to determine if there is a relationship between the planning behavior of SME’s and lack of TQM implementation and to what extent the accreditation process impact upon TQM implementations within SME’s. The survey conducted within SME’s provided positive feedback with respect to quality processes being followed. In spite of this the following challenges were identified: The lack of employee involvement in decision-making, miscommunication between management and employees, and the dissatisfaction of employees.