by Ng Mei-yuk Rita. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaf 77). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / ACKNOWLEDGEMENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Background of Public Health Services in Hong Kong --- p.1 / Pressure for Management Reform --- p.2 / Setting up of the Hospital Authority --- p.4 / Purpose of the Research --- p.5 / Chapter II. --- METHODOLOGY --- p.7 / Chapter III. --- LITERATURE REVIEW ON DIMENSIONS OF QUALITY CARE --- p.9 / Public Sector versus Private Sector --- p.9 / Health Care Organisation Structure --- p.10 / Dimensions of Quality in Public Health Care --- p.11 / Chapter IV. --- REVIEW OF TQM IMPLEMENTATION IN THE HOSPITAL AUTHORITY --- p.15 / The Hospital Authority --- p.15 / Purpose and Objectives --- p.15 / Organisation --- p.16 / Funding --- p.18 / Review of TQM Implementation and Strategies in the HA --- p.19 / Evaluation of TQM Implementations in HAHO and PMH --- p.30 / Chapter V. --- A CASE STUDY ON TQM IMPLEMENTATION IN THE A & E DEPARTMENT OF A HOSPITAL --- p.38 / The Accident & Emergency Department --- p.38 / TQM Implementation Process --- p.39 / Diagnosis of Current Problems --- p.43 / Quality Standards and Service Indicators --- p.44 / Results of TQM Process --- p.45 / Statistical Analysis on Patient Waiting Time --- p.47 / Chapter VI. --- CONCLUSION --- p.54 / APPENDICES --- p.59 / Chapter 1 --- Hospital Authority Ordinance Chapter4 Functions of the Authority --- p.60 / Chapter 2 --- Staff Opinion Survey --- p.62 / Chapter 3 --- Patient Opinion Questionnaire --- p.71 / Chapter 4 --- Key Concepts of TQM (devised by the A&E Department of a Hospital) --- p.72 / BIBLIOGRAPHY --- p.77

Raymond See-Kit Lo. / Thesis (M.D.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (p. 260-279). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest Information and Learning Company, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Mode of access: World Wide Web.

by Tse Kai Fat, Tsui Ping Tim. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 55-56). / ABSTRACT --- p.ii / TABLE OF CONTENT --- p.vi / LIST OF ILLUSTRATIONS --- p.viii / LIST OF TABLES --- p.ix / CHAPTER / Chapter I. --- INTRODUCTION / The Hong Kong Hospital Authority --- p.1 / What is Quality of Health Care Service? / Four Dimensional Approach --- p.3 / Quality -- Standard Medical Practice(A) --- p.4 / Quality -- Good Medical Outcome(B) --- p.5 / Quality -- Customer Satisfaction(C&D) --- p.6 / Quality and Cost Containment / Trade-off between Quality and Cost --- p.9 / Quality Management Reduces Healthcare Cost --- p.10 / Methodology --- p.11 / Malcolm Baldrige National Quality Award(MBNQA) --- p.12 / Chapter II. --- CORPORATE QUALITY MANAGEMENT IN THE HOSPITAL AUTHORITY / Corporate and Hospital Missions --- p.14 / Strategic Quality Management --- p.15 / Continuous Quality Management --- p.17 / Specific Corporate Quality Improvement Programs --- p.20 / Core Value Success Scheme --- p.21 / Dilemma Faced by the Hospital Authority --- p.23 / Chapter III. --- QUALITY MANAGEMENT IN PRINCESS MARGARET HOSPITAL / Hospital Background --- p.24 / Organisational Structure --- p.24 / Quality Management System --- p.25 / Leadership --- p.26 / Information and Analysis --- p.27 / Strategic Planning --- p.29 / Human Resource Development and Management --- p.31 / Process Management --- p.32 / Organisation Performance Results --- p.34 / Patient Satisfaction --- p.35 / Chapter IV --- QUALITY MANAGEMENT IN SHATIN HOSPITAL / Hospital Background --- p.36 / Quality Management System --- p.36 / Leadership --- p.39 / Information and Analysis --- p.39 / Strategic Planning --- p.40 / Human Resource Development and Management --- p.40 / Process Management --- p.41 / Organisation Performance Results --- p.42 / Patient Satisfaction --- p.43 / Chapter V. --- CRITIQUE AND RECOMMENDATIONS / Princess Margaret Hospital versus Shatin Hospital --- p.44 / The Hong Kong Hospital Authority --- p.46 / Corporate Strategy --- p.46 / Measurement of Quality --- p.47 / Staff Motivation --- p.48 / Total Quality Management and Cost Containment --- p.49 / APPENDIX --- p.50 / BIBLIOGRAPHY --- p.55