During the unprecedented global pandemic of Covid-19, the general public is suffering from inaccurate Covid-19 related information including outdated information and fake news. The most used media: TV, social media, newspaper, and radio are incompetent in providing certitude and flash updates that people are seeking. In order to cope with this challenge, several public data resources that are dedicated to providing Covid-19 information were born. They rallied with experts from different fields to provide authoritative and up-to-date pandemic updates. However, the general public cannot still make complete use of such resources since the learning curve is too steep, especially for the aged and under-aged users. To address this problem, in this Thesis, we propose a question answering system that can be interacted with using simple natural language-based sentences. While building this system, we investigate qualified public data resources and from the data content they are providing, and we collect a set of frequently asked questions for Covid-19 tracking. We further build a dedicated dataset named CovidQA for evaluating the performance of the question answering system with different models. Based on the new dataset, we assess multiple machine learning-based models that are built for retrieving relevant information from databases, and then propose two empirical models which utilize the pre-defined templates to generate SQL queries. In our experiments, we demonstrate both quantitative and qualitative results and provide a comprehensive comparison between different types of methods. The results show that the proposed template-based methods are simple but effective in building question answering systems for specific domain problems. / Master of Science / During the unprecedented global pandemic of Covid-19, the general public is suffering from inaccurate Covid-19 related information including outdated information and fake news. The most used media: TV, social media, newspaper, and radio are incompetent in providing certitude and flash updates that people are seeking. In order to cope with this challenge, several public data resources that are dedicated to providing Covid-19 information were born. They rallied with experts from different fields to provide authoritative and up-to-date pandemic updates. However, there is room for improvement in terms of user experience. To address this problem, in this Thesis, we propose a system that can be interacted with using natural questions. While building this system, we evaluate and choose six qualified public data providers as the data sources. We further build a testing dataset for evaluating the performance of the system. We assess two Artificial Intelligence-powered models for the system, and then propose two rule-based models for the researched problem. In our experiments, we provide a comprehensive comparison between different types of methods. The results show that the proposed rule-based methods are simple but effective in building such systems.

Learning and reasoning with common sense is a challenging problem in Artificial Intelligence (AI). Humans have the remarkable ability to interpret images and text from different perspectives in multiple modalities, and to use large amounts of commonsense knowledge while performing visual or textual tasks. Inspired by that ability, we approach commonsense learning as leveraging perspectives from multiple modalities for images and text in the context of vision and language tasks. Given a target task (e.g., textual reasoning, matching images with captions), our system first represents input images and text in multiple modalities (e.g., vision, text, abstract scenes and facts). Those modalities provide different perspectives to interpret the input images and text. And then based on those perspectives, the system performs reasoning to make a joint prediction for the target task. Surprisingly, we show that interpreting textual assertions and scene descriptions in the modality of abstract scenes improves performance on various textual reasoning tasks, and interpreting images in the modality of Visual Question Answering improves performance on caption retrieval, which is a visual reasoning task. With grounding, imagination and question-answering approaches to interpret images and text in different modalities, we show that learning commonsense knowledge from multiple modalities effectively improves the performance of downstream vision and language tasks, improves interpretability of the model and is able to make more efficient use of training data. Complementary to the model aspect, we also study the data aspect of commonsense learning in vision and language. We study active learning for Visual Question Answering (VQA) where a model iteratively grows its knowledge through querying informative questions about images for answers. Drawing analogies from human learning, we explore cramming (entropy), curiosity-driven (expected model change), and goal-driven (expected error reduction) active learning approaches, and propose a new goal-driven scoring function for deep VQA models under the Bayesian Neural Network framework. Once trained with a large initial training set, a deep VQA model is able to efficiently query informative question-image pairs for answers to improve itself through active learning, saving human effort on commonsense annotations. / Ph. D. / Designing systems that learn and reason with common sense is a challenging problem in Artificial Intelligence (AI). Humans have the remarkable ability to interpret images and text from different perspectives in multiple modalities, and to use large amounts of commonsense knowledge while performing visual or textual tasks. Inspired by that ability, we approach commonsense learning as leveraging perspectives from multiple modalities for images and text in the context of vision and language tasks. Given a target task, our system first represents the input information (e.g., images and text) in multiple modalities (e.g., vision, text, abstract scenes and facts). Those modalities provide different perspectives to interpret the input information. Based on those perspectives, the system performs reasoning to make a joint prediction to solve the target task. Perhaps surprisingly, we show that imagining (generating) abstract scenes behind input textual scene descriptions improves performance on various textual reasoning tasks such as answering fill-in-the-blank and paraphrasing questions, and answering questions about images improves performance on retrieving image captions. Through the use of perspectives from multiple modalities, our system also makes use of training data more efficiently and has a reasoning process that is easy to understand. Complementary to the system design aspect, we also study the data aspect of commonsense learning in vision and language. We study active learning for Visual Question Answering (VQA). VQA is the task of answering open-ended natural language questions about images. In active learning for VQA, a model iteratively grows its knowledge through querying informative questions about images for answers. Inspired by human learning, we explore cramming (entropy), curiosity-driven (expected model change), and goal-driven (expected error reduction) active learning approaches, and propose a new goal-driven query selection function. We show that once initialized with a large training set, a VQA model is able to efficiently query informative question-image pairs for answers to improve itself through active learning, saving human effort on commonsense annotations.

Yes / This research aims to identify users who are posting as well as encouraging others to post low-quality and duplicate contents on community question answering sites. The good guys called Caretakers and the bad guys called Reputation Collectors are characterised by their behaviour, answering pattern and reputation points. The proposed system is developed and analysed over publicly available Stack Exchange data dump. A graph based methodology is employed to derive the characteristic of Reputation Collectors and Caretakers. Results reveal that Reputation Collectors are primary sources of low-quality answers as well as answers to duplicate questions posted on the site. The Caretakers answer limited questions of challenging nature and fetches maximum reputation against those questions whereas Reputation Collectors answers have so many low-quality and duplicate questions to gain the reputation point. We have developed algorithms to identify the Caretakers and Reputation Collectors of the site. Our analysis finds that 1.05% of Reputation Collectors post 18.88% of low quality answers. This study extends previous research by identifying the Reputation Collectors and 2 how they collect their reputation points.

The World Wide Web has become a medium for people to share information. People use Web-based collaborative tools such as question answering (QA) portals, blogs/forums, email and instant messaging to acquire information and to form online-based communities. In an online QA portal, a user asks a question and other users can provide answers based on their knowledge, with the question usually being answered by many users. It can become overwhelming and/or time/resource consuming for a user to read all of the answers provided for a given question. Thus, there exists a need for a mechanism to rank the provided answers so users can focus on only reading good quality answers. The majority of online QA systems use user feedback to rank users’ answers and the user who asked the question can decide on the best answer. Other users who didn’t participate in answering the question can also vote to determine the best answer. However, ranking the best answer via this collaborative method is time consuming and requires an ongoing continuous involvement of users to provide the needed feedback. The objective of this research is to discover a way to recommend the best answer as part of a ranked list of answers for a posted question automatically, without the need for user feedback. The proposed approach combines both a non-content-based reputation method and a content-based method to solve the problem of recommending the best answer to the user who posted the question. The non-content method assigns a score to each user which reflects the users’ reputation level in using the QA portal system. Each user is assigned two types of non-content-based reputations cores: a local reputation score and a global reputation score. The local reputation score plays an important role in deciding the reputation level of a user for the category in which the question is asked. The global reputation score indicates the prestige of a user across all of the categories in the QA system. Due to the possibility of user cheating, such as awarding the best answer to a friend regardless of the answer quality, a content-based method for determining the quality of a given answer is proposed, alongside the non-content-based reputation method. Answers for a question from different users are compared with an ideal (or expert) answer using traditional Information Retrieval and Natural Language Processing techniques. Each answer provided for a question is assigned a content score according to how well it matched the ideal answer. To evaluate the performance of the proposed methods, each recommended best answer is compared with the best answer determined by one of the most popular link analysis methods, Hyperlink-Induced Topic Search (HITS). The proposed methods are able to yield high accuracy, as shown by correlation scores: Kendall correlation and Spearman correlation. The reputation method outperforms the HITS method in terms of recommending the best answer. The inclusion of the reputation score with the content score improves the overall performance, which is measured through the use of Top-n match scores.

Tato práce se zabývá problematikou odpovídání na otázky nad strukturovanými daty. Ve většině případů jsou strukturovaná data reprezentována pomocí propojených grafů, avšak ukrytí koncové struktury dát je podstatné pro využití podobných systémů jako součástí rozhraní s přirozeným jazykem. Odpovídající systém byl navržen a vyvíjen v rámci této práce. V porovnání s tradičními odpovídajícími systémy, které jsou založené na lingvistické analýze nebo statistických metodách, náš systém zkoumá poskytnutý graf a ve výsledků generuje sémantické vazby na základě vstupních párů otázka-odpověd'. Vyvíjený systém je nezávislý na struktuře dát, ale pro účely vyhodnocení jsme využili soubor dát z Wikidata a DBpedia. Kvalita výsledného systému a zkoumaného přístupu byla vyhodnocena s využitím připraveného datasetu a standartních metrik.

Since the proposal of hypertext by Tim Berners-Lee to his employer CERN on March 12, 1989 the World Wide Web has grown to more than one billion Web pages and still grows. With the later proposed Semantic Web vision,Berners-Lee et al. suggested an extension of the existing (Document) Web to allow better reuse, sharing and understanding of data. Both the Document Web and the Web of Data (which is the current implementation of the Semantic Web) grow continuously. This is a mixed blessing, as the two forms of the Web grow concurrently and most commonly contain different pieces of information. Modern information systems must thus bridge a Semantic Gap to allow a holistic and unified access to information about a particular information independent of the representation of the data. One way to bridge the gap between the two forms of the Web is the extraction of structured data, i.e., RDF, from the growing amount of unstructured and semi-structured information (e.g., tables and XML) on the Document Web. Note, that unstructured data stands for any type of textual information like news, blogs or tweets. While extracting structured data from unstructured data allows the development of powerful information system, it requires high-quality and scalable knowledge extraction frameworks to lead to useful results. The dire need for such approaches has led to the development of a multitude of annotation frameworks and tools. However, most of these approaches are not evaluated on the same datasets or using the same measures. The resulting Evaluation Gap needs to be tackled by a concise evaluation framework to foster fine-grained and uniform evaluations of annotation tools and frameworks over any knowledge bases. Moreover, with the constant growth of data and the ongoing decentralization of knowledge, intuitive ways for non-experts to access the generated data are required. Humans adapted their search behavior to current Web data by access paradigms such as keyword search so as to retrieve high-quality results. Hence, most Web users only expect Web documents in return. However, humans think and most commonly express their information needs in their natural language rather than using keyword phrases. Answering complex information needs often requires the combination of knowledge from various, differently structured data sources. Thus, we observe an Information Gap between natural-language questions and current keyword-based search paradigms, which in addition do not make use of the available structured and unstructured data sources. Question Answering (QA) systems provide an easy and efficient way to bridge this gap by allowing to query data via natural language, thus reducing (1) a possible loss of precision and (2) potential loss of time while reformulating the search intention to transform it into a machine-readable way. Furthermore, QA systems enable answering natural language queries with concise results instead of links to verbose Web documents. Additionally, they allow as well as encourage the access to and the combination of knowledge from heterogeneous knowledge bases (KBs) within one answer. Consequently, three main research gaps are considered and addressed in this work: First, addressing the Semantic Gap between the unstructured Document Web and the Semantic Gap requires the development of scalable and accurate approaches for the extraction of structured data in RDF. This research challenge is addressed by several approaches within this thesis. This thesis presents CETUS, an approach for recognizing entity types to populate RDF KBs. Furthermore, our knowledge base-agnostic disambiguation framework AGDISTIS can efficiently detect the correct URIs for a given set of named entities. Additionally, we introduce REX, a Web-scale framework for RDF extraction from semi-structured (i.e., templated) websites which makes use of the semantics of the reference knowledge based to check the extracted data. The ongoing research on closing the Semantic Gap has already yielded a large number of annotation tools and frameworks. However, these approaches are currently still hard to compare since the published evaluation results are calculated on diverse datasets and evaluated based on different measures. On the other hand, the issue of comparability of results is not to be regarded as being intrinsic to the annotation task. Indeed, it is now well established that scientists spend between 60% and 80% of their time preparing data for experiments. Data preparation being such a tedious problem in the annotation domain is mostly due to the different formats of the gold standards as well as the different data representations across reference datasets. We tackle the resulting Evaluation Gap in two ways: First, we introduce a collection of three novel datasets, dubbed N3, to leverage the possibility of optimizing NER and NED algorithms via Linked Data and to ensure a maximal interoperability to overcome the need for corpus-specific parsers. Second, we present GERBIL, an evaluation framework for semantic entity annotation. The rationale behind our framework is to provide developers, end users and researchers with easy-to-use interfaces that allow for the agile, fine-grained and uniform evaluation of annotation tools and frameworks on multiple datasets. The decentral architecture behind the Web has led to pieces of information being distributed across data sources with varying structure. Moreover, the increasing the demand for natural-language interfaces as depicted by current mobile applications requires systems to deeply understand the underlying user information need. In conclusion, the natural language interface for asking questions requires a hybrid approach to data usage, i.e., simultaneously performing a search on full-texts and semantic knowledge bases. To close the Information Gap, this thesis presents HAWK, a novel entity search approach developed for hybrid QA based on combining structured RDF and unstructured full-text data sources.

The research of open-domain, knowledge-grounded dialogue systems has been advancing rapidly due to the paradigm shift introduced by large language models (LLMs). While the strides have improved the performance of the dialogue systems, the scope is mostly monolingual and English-centric. The lack of multilingual in-task dialogue data further discourages research in this direction. This thesis explores the use of transfer learning techniques to extend the English-centric dialogue systems to multiple languages. In particular, this work focuses on five typologically diverse languages, of which well-performing models could generalize to the languages that are part of the language family as the target languages, hence widening the accessibility of the systems to speakers of various languages. I propose two approaches: Multilingual Retrieval-Augmented Dialogue Model (xRAD) and Multilingual Generative Dialogue Model (xGenD). xRAD is adopted from a pre-trained multilingual question answering (QA) system and comprises a neural retriever and a multilingual generation model. Prior to the response generation, the retriever fetches relevant knowledge and conditions the retrievals to the generator as part of the dialogue context. This approach can incorporate knowledge into conversational agents, thus improving the factual accuracy of a dialogue model. In addition, xRAD has advantages over xGenD because of its modularity, which allows the fusion of QA and dialogue systems so long as appropriate pre-trained models are employed. On the other hand, xGenD takes advantage of an existing English dialogue model and performs a zero-shot cross-lingual transfer by training sequentially on English dialogue and multilingual QA datasets. Both automated and human evaluation were carried out to measure the models' performance against the machine translation baseline. The result showed that xRAD outperformed xGenD significantly and surpassed the baseline in most metrics, particularly in terms of relevance and engagingness. Whilst xRAD performance was promising to some extent, a detailed analysis revealed that the generated responses were not actually grounded in the retrieved paragraphs. Suggestions were offered to mitigate the issue, which hopefully could lead to significant progress of multilingual knowledge-grounded dialogue systems in the future.

[pt] A oferta de serviços por meio de interfaces conversacionais, ou chatbots, tem se tornado cada vez mais popular, com aplicações que variam de aplicativos de bancos e reserva de bilheteria a consultas em um banco de dados. No entanto, dado a quantidade massiva de dados disponível em alguns domínios, o usuário pode ter dificuldade em formular as consultas e recuperar as informações desejadas. Esta dissertação tem como objetivo investigar e avaliar o uso de recomendações na busca de informações numa base de dados de filmes através de chatbots. Neste trabalho, implementamos um chatbot por meio do uso de frameworks e técnicas da área de processamento de linguagem natural (NLP - Natural Language Processing). Para o reconhecimento de entidades e intenções, utilizamos o framework RASA NLU. Para a identificação das relações entre essas entidades, utilizamos as redes Transformers. Além disso, propomos diferentes estratégias para recomendações feitas a partir da ontologia de domínio. Para avaliação deste trabalho, conduzimos um estudo com usuários para avaliar o impacto das recomendações no uso do chatbot e aceitação da tecnologia por meio de um questionário baseado no Technology Acceptance Model (TAM). Por fim, discutimos os resultados do estudo, suas limitações e oportunidades de futuras melhorias. / [en] The offer of services provided through conversational interfaces, or chatbots, has become increasingly popular, with applications that range from bank applications and ticket booking to database queries. However, given the massive amount of data available in some domains, the user may find it difficult to formulate queries and retrieve the desired information. This dissertation investigates and evaluates the use of the recommendations in the search for information on a movie database through a chatbot. In this work, we implement a chatbot with the use of frameworks and techniques from the area of natural language processing (NLP). For the recognition of entities and intents, we use the RASA NLU framework. For the identification of relations between those entities, we use the Transformers networks. In addition, we propose different strategies for the recommendation from the domain ontology. To evaluate this work, we have conducted an empirical study with volunteer users to assess the impact of the recommendations on chatbot use and the acceptance of the technology through a survey based on the Technology Acceptance Model (TAM). Lastly, we discuss the results of this study, its limitations, and avenues for future improvements.

Nowadays, the effective management of information is extremely important for all spheres of our lives and applications such as search engines and question answering systems help users to find the information that they need. However, even when assisted by these various applications, people sometimes struggle to find what they want. For example, when choosing a product customers can be confused by the need to consider many features before they can reach a decision. Interactive question answering (IQA) systems can help customers in this process, by answering questions about products and initiating a dialogue with the customers when their needs are not clearly defined. The focus of this thesis is how to design an interactive question answering system that will assist users in choosing a product they are looking for, in an optimal way, when a large number of similar products are available. Such an IQA system will be based on selecting a set of characteristics (also referred to as product features in this thesis), that describe the relevant product, and narrowing the search space. We believe that the order in which these characteristics are presented in terms of these IQA sessions is of high importance. Therefore, they need to be ranked in order to have a dialogue which selects the product in an efficient manner. The research question investigated in this thesis is whether product characteristics mentioned in user reviews are important for a person who is likely to purchase a product and can therefore be used when designing an IQA system. We focus our attention on products such as mobile phones; however, the proposed techniques can be adapted for other types of products if the data is available. Methods from natural language processing (NLP) fields such as coreference resolution, relation extraction and opinion mining are combined to produce various rankings of phone features. The research presented in this thesis employs two corpora which contain texts related to mobile phones specifically collected for this thesis: a corpus of Wikipedia articles about mobile phones and a corpus of mobile phone reviews published on the Epinions.com website. Parts of these corpora were manually annotated with coreference relations, mobile phone features and relations between mentions of the phone and its features. The annotation is used to develop a coreference resolution module as well as a machine learning-based relation extractor. Rule-based methods for identification of coreference chains describing the phone are designed and thoroughly evaluated against the annotated gold standard. Machine learning is used to find links between mentions of the phone (identified by coreference resolution) and phone features. It determines whether some phone feature belong to the phone mentioned in the same sentence or not. In order to find the best rankings, this thesis investigates several settings. One of the hypotheses tested here is that the relatively low results of the proposed baseline are caused by noise introduced by sentences which are not directly related to the phone and phone feature. To test this hypothesis, only sentences which contained mentions of the mobile phone and a phone feature linked to it were processed to produce rankings of the phones features. Selection of the relevant sentences is based on the results of coreference resolution and relation extraction. Another hypothesis is that opinionated sentences are a good source for ranking the phone features. In order to investigate this, a sentiment classification system is also employed to distinguish between features mentioned in positive and negative contexts. The detailed evaluation and error analysis of the methods proposed form an important part of this research and ensure that the results provided in this thesis are reliable.

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