In order to find out why energy-not-supplied in Norway - the most important indicator for the quality of service in the quality-regulation regime there - decreased more pronounced before the introduction of quality-regulation in 2001 than after it, we develop a dynamic quality-DEA-model and apply it to a representative sample of distribution-net operators. Our model enables us to calculate a counter-factual and thus to tentatively answer the question: What would have happened, had there been no quality-regulation? This way we find strong evidence that the quality-regulation in Norway did not have an effect on the behavior of the firms. (author's abstract) / Series: Working Papers / Research Institute for Regulatory Economics

We investigate empirically the usefulness of price-cap and quality regulation in terms of allocative efficiency and welfare. An analytical framework allows us to determine sufficient conditions for an increase in welfare. We propose Malmquist productivity indices and their decomposition to check the conditions and to see whether it was a better-solved trade off between quality and costs that caused the welfare increase. The application of this method to a representative sample of Norwegian distribution system operators yields strong evidence for a positive effect of quality regulation on welfare. (author's abstract) / Series: Working Papers / Research Institute for Regulatory Economics