The thesis is a qualitative study from critical theory perspectives to enhance understanding of how systemically mainstream organizations marginalize social work practice with ethno-racial minorities. It also explores strategic implications for systemic change based on field research findings. Ten social workers from Edmonton – the provincial capital city of Alberta, Canada - participated in investigative dialogues for the thesis field research. These research participants’ workplace stories lend themselves to explore three questions: what does marginalization of practice with ethno-racial minorities look like in mainstream organizational settings; what is there to understand about it as a systemic issue and what the research findings imply for change strategies. A critical analysis of dialogic data thematically identifies everyday work issues that describe how practice with ethno-racial minorities is kept at the operational and service-delivery fringe of individual workplaces. These thematic findings point to broader issues of the mainstream human service organization sector. These broader issues further highlight how the practice marginalization of concern in this thesis is a systemically constructed issue. These broader issues are mainstream benevolence, social work as an employment regime, multicultural service delivery as a thrill and clientization of ethno-racial minorities. In consideration of these sector-wide issues, implied change strategies reveal three thematic directions for systemic transformational change: (i) continued dialoguing involving concerned social workers and ethno-racial minority community leaders, (ii) community social work to build and foster coalitionary activist work and organizations, and (iii) participatory research involving a community sharing concern of the practice marginalization issue so as to build a strong knowledge-base to support and empower broad-base activist endeavour to effect change about mainstream human service organizations. / Social Work / D. Phil. (Social Work)

The purpose of this study was to analyse the support systems for refugees in Southern Africa with specific reference to the Republic of Botswana. Qualitative framework as described by Lofland and Lofland (1984), Schensus and Schensus (1992) was used to conduct the investigation. Interviews were conducted with thirty refugees who currently living in Botswana as a refugee or asylum seeker. Focus group discussion was also held with twenty-six refugee workers. Interview findings were derived using Glaser and Straus' (1976) and Van Maanen, (1979) constant comparative method of qualitative analysis and were grouped into four major categories. Among the most significant findings were that the subjects agreed that on paper and by design, there are structures for providing the different services to refugees but refugees are not provided with adequate services. The second finding is that the support systems for refugees in Botswana are more focused on the provision of material support with little attention given to the psychosocial needs of the refugees. The third finding is that the Botswana government withheld some of the Articles of the 1951 UN refugee Convention, which deal with the socio-economic rights of refugees in Botswana. The fourth finding is that refugee workers need specialised training to enable them to address a wide rage of psychosocial issues affecting refugees. Last major finding is that there is no established clear system of service delivery in the participating agencies. The researcher concluded that because of trauma and stress experienced by refugees and refugee workers, there is a need to improve on the psychosocial support provided to refugees and refugee workers in Botswana by improving the knowledge and skills of refugee workers and promoting refugee participation. The researcher recommends two urgent actions that should be taken. First, the refugee management in Botswana need to improve on its service quality control mechanism, including evaluating its legal and operational framework. Second, psychosocial components need to be integrated into every aspect of the refugee programmes. This will support recovery for the many traumatised refugees and refugee workers in Botswana. / Social work / DPHIL (SOCIAL WORK)

The thesis is a qualitative study from critical theory perspectives to enhance understanding of how systemically mainstream organizations marginalize social work practice with ethno-racial minorities. It also explores strategic implications for systemic change based on field research findings. Ten social workers from Edmonton – the provincial capital city of Alberta, Canada - participated in investigative dialogues for the thesis field research. These research participants’ workplace stories lend themselves to explore three questions: what does marginalization of practice with ethno-racial minorities look like in mainstream organizational settings; what is there to understand about it as a systemic issue and what the research findings imply for change strategies. A critical analysis of dialogic data thematically identifies everyday work issues that describe how practice with ethno-racial minorities is kept at the operational and service-delivery fringe of individual workplaces. These thematic findings point to broader issues of the mainstream human service organization sector. These broader issues further highlight how the practice marginalization of concern in this thesis is a systemically constructed issue. These broader issues are mainstream benevolence, social work as an employment regime, multicultural service delivery as a thrill and clientization of ethno-racial minorities. In consideration of these sector-wide issues, implied change strategies reveal three thematic directions for systemic transformational change: (i) continued dialoguing involving concerned social workers and ethno-racial minority community leaders, (ii) community social work to build and foster coalitionary activist work and organizations, and (iii) participatory research involving a community sharing concern of the practice marginalization issue so as to build a strong knowledge-base to support and empower broad-base activist endeavour to effect change about mainstream human service organizations. / Social Work / D. Phil. (Social Work)