No contexto da resource-based view, que é uma das principais abordagens estratégicas associada com os fatores internos de uma organização, a tecnologia da informação aparece como um recurso que pode ter impactos positivos sobre a performance de uma organização. Diante de algumas tipologias identificadas na literatura, alguns autores dividem os recursos de tecnologia da informação em três grupos: recursos tangíveis de TI, recursos humanos de TI e recursos intangíveis habilitados pela TI. Nesse último grupo é destacado que o conhecimento pode ser viabilizado por meio da TI, e deve ser considerado um ativo que a empresa poderia usufruir por meio da TI para se diferenciar de seus concorrentes. Dessa forma pode-se afirmar que existe uma influência das capacidades de TI (infraestrutura de TI, operação de TI e recursos humanos de TI) sobre a de gestão do conhecimento, uma vez que elas podem viabilizar uma melhor eficiência sobre os processos de gestão do conhecimento. O objetivo deste trabalho é analisar a relação das capacidades de tecnologia da informação sobre a gestão do conhecimento, levando em consideração os seguintes fatores: o impacto estratégico da TI no presente e no futuro, e o estilo de gestão de conhecimento voltado pra o conhecimento explícito, com o intuito de verificar se esses fatores afetam a intensidade da relação principal foco do estudo. Para alcançar os objetivos propostos foi realizada uma pesquisa seguindo uma abordagem quantitativa, por meio de um levantamento survey. Foram identificadas evidências empíricas de que a capacidade de TI tem um impacto positivo sobre a gestão do conhecimento conforme já destacado na literatura, além desse resultado foi constatado que os fatores moderadores influenciam positivamente essa relação. As grandes contribuições para a teoria foram o incremento de mais três novos processos compondo as dimensões da gestão do conhecimento, e a inclusão dos efeitos moderadores (o estilo de gestão do conhecimento voltado para o conhecimento explícito, o impacto estratégico da TI no presente e no futuro) no modelo de pesquisa proposto. / In the context of resource-based view, which is one of the key strategic approaches associated with an organization\'s internal factors, information technology appears as a resource that can have positive impacts on an organization\'s performance. Faced with some typologies identified in the literature, some authors divide information technology resources into three groups: tangible IT resources, IT human resources, and IT-enabled intangible resources. In the latter group it is highlighted that knowledge can be made via IT and should be considered an asset that the company could use through IT to differentiate itself from its competitors. In this way, it can be said that there is an influence of IT capacities (IT infrastructure, IT operation and IT human resources) over knowledge management, since they can enable a better efficiency in the management processes of the knowledge. The objective of this work is to analyze the relationship of information technology capacities on knowledge management, taking into account the following factors: the strategic impact of IT in the present and in the future, and the style of knowledge management aimed at explicit knowledge , in order to verify if these factors affect the intensity of the relationship main focus of the study. In order to reach the proposed objectives, a research was carried out following a quantitative approach, through a survey survey. Empirical evidence has been found that IT capacity has a positive impact on knowledge management as already highlighted in the literature, besides this result it was found that the moderating factors positively influence this relationship. The major contributions to the theory were the increase of three new processes composing the dimensions of knowledge management, and the inclusion of the moderating effects (the style of knowledge management focused on explicit knowledge, the strategic impact of IT in the present and in the future) in the proposed research model.

Abstract Research on software business has, so far, mainly concentrated on the software industry. However, software business has recently also been practised outside the software industry, in so-called industrial companies. This research aims at increasing empirical and theoretical understanding of the development of software business in industrial companies, shedding light on why a company not belonging to the software industry starts to do business involving software, how the company goes about starting such business, and how this in turn affects the company. First, past research on the resource-based approach, capability approach, dynamic capability approach and the concept of strategy is reviewed. Based on this review, four processes that hold the potential to give a company (sustained) competitive advantage – picking resources, exploiting resources, applying capabilities and developing capabilities – and three important dimensions of strategy – the objective of strategy, the process of strategy formation, and the focus of strategy – are identified. A conceptual framework for studying the development of software business in industrial companies is developed which encompasses the processes holding the potential for (sustained) competitive advantage and the different dimensions of strategy, as well as the company’s resource, capability and dynamic capability base. Following that, empirical data collected in two internationally operating industrial companies is analyzed with the help of the conceptual framework. As a result of the empirical data analysis, 23 capabilities and several resources important for software business in industrial companies could be identified. Capabilities are categorized according to their use in and applicability to different types of software business. Factors influencing the application, development and improvement of capabilities, as well as different ways of how industrial companies start to do software business, are identified. The conceptual framework is revised by adding the process of developing capabilities further to the processes which hold the potential for competitive advantage, and clarifying the role of dynamic capabilities in the development of software business in industrial companies.

Abstract The present thesis analyses different software supplier types and the development of supplier firms in the context of the Finnish ICT cluster, which underwent rapid growth in the 1990s. The central brand-owner firms in the cluster have been accompanied by a high number of smaller industrial supplier firms that base their business on serving their large customer organisations. The research to date on the ICT cluster has largely focused on understanding the development and purchasing strategies of the large customer firms and thus does not provide a sufficient basis for understanding how supplier firms in the cluster operate and develop. It is this gap that the present study undertakes to address. The thesis begins by building a theoretical framework that identifies the main factors affecting the development of industrial supplier firms. The inner context of the framework is based on the resource-based view of the firm and the capability approach, while the outer context rests on principles drawn from theories of evolutionary economics. Supplier development is analysed as a change from one firm type to another. The empirical part of the thesis consists of a quantitative and a qualitative study. The former identifies five software supplier types and elaborates a typology capturing their main features, e.g., key resources, capabilities and operating logic. The latter then applies the theoretical framework in analysing the development of four software supplier firms within the ICT cluster. The empirical analysis generates a number of propositions on the development of software supplier firms that together constitute a description of the firms' typical development path and the most significant resources and capabilities enabling the development identified. The software suppliers' change from providing customised software services towards independent production of software products was found to be extremely difficult. The thesis concludes with a discussion of strategy-level choices that are relevant in managing this type of development.

This study investigates the relationship between gender, social capital and resilience in four of British Columbia’s rural, island communities. Each community’s unique circumstances provide a distinctive context in which to study the interaction between these concepts. This study utilizes quantitative data from several sources, including Statistics Canada, BC Stats, and a mail out survey conducted by the Resilient Communities Project (RCP). This study also utilizes qualitative data from several sources, including two sets of RCP interviews, interviews carried out in the Haida First Nation community of Old Massett, and participant observation. The results of these case studies confirm the necessity of taking context into consideration in any study of the operation of social capital. Within this specific context, social networks operate very differently than in an urban setting. The small size of these rural communities means that the entire community functions as one social network, within which residents have ties of differing strengths. The strength of their ties determines their access to resources within the network, as access to these resources is only given to those who are accountable and trustworthy. Through visible and repeated social interaction, residents built strong ties to one another. These ties allow for processes of generalized reciprocity to take place, wherein residents give to others with no immediate expectation of receiving back, knowing that should they need help, it will be available. This process relies entirely on the trust built up through repeated interactions and the sanctions imposed on those who break it, and contributes greatly to community resilience. Women play a particular role within these communities. Unlike studies that find that women are disadvantaged by their social networks, the results of this study find that women have parlayed their higher levels of involvement in the social life of the community and the informal economy into beneficial social networks based on trust and reciprocity. In addition, their higher levels of education put them at the forefront of the new service economy with lower levels of unemployment and equal likelihood of self-employment, all of which contributes not only to individual resilience, but community resilience as well. / Arts, Faculty of / Sociology, Department of / Graduate

The purpose of this study is to examine how the internationalization process in small firms impacts their resource base renewal. The relationships between organizational learning, dynamic capabilities, operational capabilities and resources are empirically examined to determine the impact of internationalization on changes to the firm’s resource base. The empirical analysis follows a multiple case study research methodology and is based on in depth case studies of four internationalized professional service firms in Ontario. Cases include born-global and born-again global firms, exemplifying both location-based and knowledge-based services. The study finds evidence supporting the relationships between internationalization, organizational learning and planned change via dynamic capabilities, as well as internationalization, organizational learning and ad hoc problem solving. Findings also suggest that the firms’ repetitive use of ad hoc problem solving when faced with similar situations leads to the creation of dynamic capabilities. This research adds to the existing body of literature on services, international entrepreneurship and strategy by responding to a call for empirical examination of organizational learning within the RBV and DC constructs. Furthermore, it also applies a novel theoretical framework with which to examine the impact of small firm internationalization and their strategic renewal. By doing so, this thesis extends the RBV and DC perspectives to small service firms. Findings demonstrate a need to further continue this research path to gain greater understanding of the change processes that occur during the evolution of the firm’s resource base, as pertains to small knowledge-intensive service firms.

We propose making an empirical application of the temporal view of stakeholder management theory by applying it in the particular context of the Canadian wind industry. The temporal view builds on insights from the resource-based view (RBV), institutional theory, and stakeholder salience theory. We argue that both early stage competitive advantage and late stage sustained competitive advantage could be dependent on the use of salient stakeholders as a special network of resources. We contribute to the literature in various ways. First we determine an empirical list of five salient stakeholders specific to the wind industry. Second, we show that, at early stages, the moderating effects of firm size and market conditions determines stakeholder support or rejection. Lastly, we show that, at late stages, the sustainability equation must take into account the introduction of new salient stakeholders. Also, we make practical recommendations for industry players and policy makers. We reached theory refinement by adopting an exploratory qualitative methodology based on interviews with seven cases of large and small wind firms operating in different electricity market types and provinces across Canada.

The purpose of this work is to define a theorical framework to explain sustainability of competitive advantage in what we will name network industries: social networks, internet based services, mobile devices and online softwares. This framework will consist in integration of the well known Porter approach combined with a more recent Resource Based View of the firm. Using four real cases, with a focus on Google, we will demonstrate that sustaining competitive advantage in those industries requires a combination of external opportunities and a strong defensible resource position. One without the other cannot lead to long term success. In order to make our conclusions actionable, we will lay down a checklist of strategic diagnosis that any decision maker in that industry should have in mind at all time, in order to defend his / her market share.

The study sought to understand the factors that contribute to effective turnaround management of State-owned Enterprises (SOEs), based on the extant determinants of successful private sector turnaround strategies. The purpose was to develop a normative framework for effective turnaround management in SOEs, as well as to provide a conceptual view of the potential cohesions of turnaround strategies in public and private sector management. The study was conducted in two phases. A straw framework was developed based on the literature review, consisting of generic turnaround conceptual themes. This was supplemented by three primary strategies drawn from private sector evidence. The framework was then refined and used as a basis for analysing three published cases of turnaround in SOEs, with a pragmatic view to developing a normative framework for effective turnaround management. The theoretical underpinnings of the resource-based view (RBV) were ruminated throughout the research process, and proved to be a fairly significant enabler for enhancing competitiveness through managerial-orientated competencies, during periods of turnaround. Organisational conditions varied, rendering fluctuating impacts of the ascribed strategies. However, findings indicated that well-conceived adaptions of private sector strategies were broadly effective in improving performance in SOEs. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

This paper seeks to provide further insight as to why local Ghanaian firms may not be pursuing regional growth as a strategy, as publicly available data would suggest. The study uses Resource Based Theory and Institutional Theory to identify a range of factors that may be influencing, at a firm level, the decision whether or not to pursue a regional growth strategy. The study draws upon a sample of 65 Top Tier Local Ghanaian Companies. A key finding of this study is that a large number of local companies were providing services or products to the regional market. Evidence suggest that although local firms were at the early stage of internationalization, due to various factors identified in the study, these firms had chosen not to formally commit resources in pursuing regional growth as the traditional ―Stage Theory‖ of Internationalization would suggest. The result of the study highlights certain risk to managers and owners choosing not to actively pursue a regional growth strategy. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

This paper investigated trends in social entrepreneurship within non-profit organisations (NPOs). It was inspired by a survey conducted by Trialogue, a non-profit research organisation that surveys corporate social investment in South Africa. The survey showed a significant number of Non-profit organisations (69%) are moving toward developing social enterprise due to issues of sustainability. The research sought to ascertain what are the causes for the trend. The method of sampling used was non-probability, purposeful sampling to select 12 organisations from the available population. An exploratory qualitative study was conducted via face-to-face interviews with 12 organisations and 14 respondents. The transcripts of each were manually reviewed line-by-line for common themes to compare and generate results. The study was undertaken to better understand what motivated NPOs to social entrepreneurship and how they identified and exploited opportunities; distributed revenues and what form of relationship was created with the parent organization. The study reviewed theoretical models and selected a best-fit model of the Opportunity Creation Process which had to be modified to suit the trends in thought that arose from the study. The findings showed that funding challenges of the parent NPO and limited access to funds were key features likely to illustrate when an NPO will move into social entrepreneurship. The research concludes with evidence demonstrating that NPOs are not always willing participants in the social enterprise game, but are forced to discover opportunities to prove to funders that they are seeking means to be sustainable, with varying degrees of success. The form of social enterprise they select is often determined by the centrality of the NPOs mission to that of the social enterprise. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted