Konstanz, FH, Diplomarb., 2002.

Bachelor-Arbeit Univ. St. Gallen, 2007.

M.Tech. Business Administration. Business School. / Business organisations who have implemented the Systems Applications Product (SAP) are increasingly looking to get more value out of their investment. With increased pressure to be competitive in all aspects of the business, organisations are increasingly sceptical about information technology benefits and its associated high costs. This research will be conducted at various business organisations in South Africa, who deployed the SAP system. Jordan (2008:395) states that software is design intensive, symbolic, abstract and constrained by intellectual complexity more than by physical laws. The analogy can thus be drawn that the level of complexity underlines the business's ability to extract real value from the investment, and relies heavily upon the insight and understanding of the people responsible for the deployment and ongoing configuration and customisation of the system, in line with organisational processes and goals.