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Mathematical Models and Solution Approach for Staff Scheduling with Cross-Training at CallCenters.Kilincli Taskiran, Gamze 31 August 2015 (has links)
No description available.
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Branch-and-Price Method for Stochastic Generalized Assignment Problem, Hospital Staff Scheduling Problem and Stochastic Short-Term Personnel Planning ProblemKim, Seon Ki 27 March 2009 (has links)
The work presented in this dissertation has been focused on exploiting the branch-and-price (BNP) method for the solution of various stochastic mixed integer programming problems (MIPs). In particular, we address the stochastic generalized assignment problem (SGAP), a hospital staff scheduling problem (HSSP), a stochastic hospital staff scheduling problem (SHSSP), and a stochastic short-term personnel planning problem (SSTPP). The BNP method has been developed in concert with the dual stabilization technique and other enhancements of this method for each of these problems. In view of an excessive number of scenarios that arise for these problems, we also implement the Monte Carlo method within the BNP scheme. The superiority of the BNP-based method over the branch-and-cut (BNC) method is demonstrated for all of these problems.
The first problem that we address is the SGAP for which the processing time of a job on a machine is assumed to be stochastic. Even though the generalized assignment problem (GAP) has been solved using the BNP method, yet no study has been reported in the literature on the use of the BNP method for the solution of the SGAP. Our work has been motivated by the desire to fill this gap.
We begin by showing that it is better to solve the SGAP as a stochastic program in contrast to solving it by using the expected values of the times required to process the jobs on the machines. Then, we show that the stochastic model of the SGAP is a complete recourse model — a useful property which permits the first stage decisions to produce feasible solutions for the recourse problems. We develop three BNP-based methods for the solution of the SGAP. The first of these is BNP-SGAP, which is a combination of branch-and-bound and column generation methods. The pricing problem of BNP-SGAP is separable with regard to each machine, and it is a multiple-constraint knapsack problem. The second method is BNP-SGAP implemented in concert with the dual stabilization technique (DST), and it is designated as BNPDST-SGAP. We have introduced a new DST by modifying the Boxstep method of Pigatti et al. [76]. We have shown that our method performs better than the method of Pigatti et al. [76] resulting in over two-fold savings in cpu times on average. The third method that we develop for the solution of the SGAP is BNPDST-SGAP implemented with an advanced start to obtain an initial feasible solution. We use a greedy heuristic to obtain this solution, and this heuristic is a modification of a similar method used for the knapsack problem. It relies on the information available at a node of the underlying branch-and-bound tree. We have shown that this procedure obtains an initial feasible solution, if it exists at that node. We designate this method as BNPDSTKP-SGAP. We have also developed a BNC method to solve the SGAP using CPLEX 9.0. We have compared the performances of the BNP and BNC methods on various problem instances obtained by varying the number of machines, the ratio of the number of machines to the number of jobs, the machine capacity, and the penalty cost per unit of extra resource required at each machine. Our results show that all BNP-based methods perform better than the BNC method, with the best performance obtained for BNPDSTKP-SGAP.
An issue with the use of the scenario-based methods that we have employed for the solution of the SGAP is that the number of scenarios generally grows exponentially in problem parameters, which gives rise to a large-size problem. To overcome the complexity caused by the presence of a large number of scenarios for the solution of the SGAP, we introduce the use of the Monte Carlo method (MCM) within the BNP scheme. We designate this method as BNPDSTKP-SGAP with MCM. It affords the use of a small subset of scenarios at a time to estimate the "true" optimal objective function value. Replications of the subsets of scenarios are carried out until the objective function value satisfies a stopping criterion. We have established theoretical results for the use of the MCM. These pertain to determining unbiased estimates of: (i) lower and upper bounds of the "true" optimal objective function value, (ii) the "true" optimal solution, and (iii) the optimality gap. We have also provided the 100(1-ï ¡) confidence interval on the optimality gap. Our experimental investigation has shown the efficacy of using this method. It obtains almost optimal solutions, with the objective function value lying within 5% of the "true" optimal objective function value, while giving almost ten-fold savings in cpu time. Our experimentation has also revealed that an increment in the number of scenarios in each replication makes a greater impact on the quality of the solution obtained than an increment in the number of replications. We have also observed the impact of a change in the variance of a processing time distribution on cpu time. As expected, the optimal objective function value increases with increment in processing time variability. Also, by comparing the results with the expected value solution, it is observed that the greater the variability in the data, the better it is to use the stochastic program.
The second problem that we study is the hospital staff scheduling problem. We address the following three versions of this problem: HSSP (General): Implementation of schedule incorporating the four principal elements, namely, surgeons, operations, operating rooms, and operation times; HSSP (Priority): Inclusion of priority for some surgeons over the other surgeons regarding the use of the facility in HSSP (General); HSSP (Pre-arranged): Implementation of a completely pre-fixed schedule for some surgeons. The consideration of priority among the surgeons mimics the reality. Our BNP method for the solution of these problems is similar to that for the SGAP except for the following: (i) a feasible solution at a node is obtained with no additional assignment, i.e., it consists of the assignments made in the preceding nodes of that node in the branch-and-bound tree; (ii) the columns with positive reduced cost are candidates for augmentation in the CGM; and (iii) a new branching variable selection strategy is introduced, which selects a fractional variable as a branching variable by fixing a value of which we enforce the largest number of variables to either 0 or 1. The priority problem is separable in surgeons.
The results of our experimentation have shown the efficacy of using the BNP-based method for the solution of each HSSP as it takes advantage of the inherent structure of each of these problems. We have also compared their performances with that of the BNC method developed using CPLEX. For the formulations HSSP (General), HSSP (Priority), and HSSP (Pre-arranged), the BNP method gives better results for 22 out of 30, 29 out of 34, and 20 out 32 experiments over the BNC method, respectively. Furthermore, while the BNC method fails to obtain an optimal solution for 15 experiments, the BNP method obtains optimal solutions for all 96 experiments conducted. Thus, the BNP method consistently outperforms the BNC method for all of these problems.
The third problem that we have investigated in this study is the stochastic version of the HSSP, designated as the Stochastic HSSP (SHSSP), in which the operation times are assumed to be stochastic. We have introduced a formulation for this formulation, designated as SHSSP2 (General), which allows for overlapping of schedules for surgeons and operating rooms, and also, allows for an assignment of a surgeon to perform an operation that takes less than a pre-arranged operation time, but all incurring appropriate penalty costs. A comparison of the solution of SHSSP2 (General) and its value with those obtained by using expected values (the corresponding problem is designated as Expected-SHSSP2 (General)) reveals that Expected-SHSSP2 (General) may end up with inferior and infeasible schedules. We show that the recourse model for SHSSP2 (General) is a relatively complete recourse model. Consequently, we use the Monte Carlo method (MCM) to reduce the complexity of solving SHSSP2 (General) by considering fewer scenarios. We employ the branch-and-cut (BNC) method in concert with the MCM for solving SHSSP2 (General). The solution obtained is evaluated using tolerance ratio, closeness to optimality, length of confidence interval, and cpu time. The MCM substantially reduces computational effort while producing almost optimal solutions and small confidence intervals.
We have also considered a special case of SHSSP2 (General), which considers no overlapping schedules for surgeons and operating rooms and assigns exactly the same operation time for each assignment under each scenario, and designate it as SHSSP2 (Special). With this, we consider another formulation that relies on the longest operation time among all scenarios for each assignment of a surgeon to an operation in order to avoid scheduling conflicts, and we designate this problem as SHSSP (Longest). We show SHSSP (Longest) to be equivalent to deterministic HSSP, designated as HSSP (Equivalent), and we further prove it to be equivalent to SHSSP (General) in terms of the optimal objective function value and the optimal assignments of operations to surgeons. The schedule produced by HSSP (Equivalent) does not allow any overlap among the operations performed in an operating room. That is, a new operation cannot be performed if a previous operation scheduled in that room takes longer than expected. However, the schedule generated by HSSP (Equivalent) may turn out to be a conservative one, and may end up with voids due to unused resources in case an operation in an operating room is completed earlier than the longest time allowed. Nevertheless, the schedule is still a feasible one. In such a case, the schedule can be left-shifted, if possible, because the scenarios are now revealed. Moreover, such voids could be used to perform other procedures (e.g., emergency operations) that have not been considered within the scope of the SHSSP addressed here. Besides, such a schedule can provide useful guidelines to plan for resources ahead of time.
The fourth problem that we have addressed in this dissertation is the stochastic short-term personnel planning problem, designated as Stochastic STPP (SSTPP). This problem arises due to the need for finding appropriate temporary contractors (workers) to perform requisite jobs. We incorporate uncertainty in processing time or amount of resource required by a contractor to perform a job. Contrary to the SGAP, the recourse model for this problem is not a relatively complete recourse model. As a result, we cannot employ a MCM method for the solution of this problem as it may give rise to an infeasible solution. The BNP method for the SSTPP employs the DST and the advanced start procedure developed for the SGAP, and due to extra constraints and presence of binary decision variables, we use the branching variable selection strategy developed for the HSSP models. Because of the distinctive properties of the SSTPP, we have introduced a new node selection strategy. We have compared the performances of the BNC-based and BNP-based methods based on the cpu time required. The BNP method outperforms the BNC method in 75% of the experiments conducted, and the BNP method is found to be quite stable with smaller variance in cpu times than those for the BNC method. It affords solution of difficult problems in smaller cpu times than those required for the BNC method. / Ph. D.
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O problema da confecção da escala de trabalho para os profissionais de enfermagem no BrasilOliveira, Nelson Gonçalves de January 2016 (has links)
Orientador: Prof. Dr. Cláudio Nogueira de Meneses / Dissertação (mestrado) - Universidade Federal do ABC, Programa de Pós-Graduação em Ciência da Computação, 2016. / A confecção da escala de trabalho, ou escala de folga, para os profssionais de enfermagem,
conhecido pela comunidade academica como Nurse Scheduling Problem (NSP) ou Nurse Rostering Problem (NRP), é um problema administrativo, que precisa ser resolvido
frequentemente nas instituições de saúde (Unidade Basica de Saude (UBS), Unidade
de Pronto Atendimento (UPA), hospitais, clínicas etc.) onde esses profssionais atuam.
Ela é uma tarefa relativamente complexa, realizada frequentemente de maneira manual,
que consome muito tempo dos profssionais que a executam e nem sempre produzindo
um resultado com a qualidade desejada. Nesta dissertação, este problema é apresentado
considerando as leis trabalhistas brasileiras, resoluções dos conselhos federais e regionais
de enfermagem, convenções coletivas de trabalho dos sindicatos de classe e políticas dos
centros de saúde para os profissionais de enfermagem. Para tentar resolver esse difícil problema de otimização, propomos um modelo em programação linear inteira, observando
as restrições (fortes e fracas) impostas pelas diversas entidades reguladoras da atividade
desses profissionais. Com esse modelo e a utilização de um software disponívell no mercado
foi possível resolver (em poucos segundos) de maneira ótima, algumas instâncias reais do
problema. Esta dissertação demonstra a capacidade de se resolver instâncias reais desse
problema para a realidade das instituições de saúde brasileiras e, em especifico da Regi~
ao do Grande ABC em São Paulo, que abrange os municípios de Santo André, São
Bernado do Campo, São Caetano do Sul, Diadema, Maua, Ribeirão Pires e Rio Grande
da Serra (ABCDMRR), utilizando esse modelo matemático proporcionando soluções com
qualidades iguais ou superiores àquelas obtidas por meio de escalas manuais. / The work or rest time table to the health professionals, known by the academic comunity
as the NSP or NRP, is an administrative problem that needs to be solved often in
health institutions (hospitals, clinics, emergency hospitals etc.) where these professionals
work. It is a complex task, often carried out in a manual way, time-consuming by professionals
that perform it and does not always produce a result with the desired quality. In
this work, this problem is presented considering the Brazilian labor laws, resolutions of
federal and regional councils of nursing, collective labor agreements of trade unions and
health centers policies for nursing professionals. To try to resolve this dificult optimization
problem, we propose in this work a model in Integer Linear programming, observing
the restrictions (hard and soft) imposed by the various regulators of the activity of these
professionals. This model is solved by IBM ILOG CPLEX solver which, if any, an
optimal solution to the problem. This work demonstrates the ability to solve real instances
of this problem to the reality of Brazilian health institutions, and in particular the
Região do Grande ABC in São Paulo, covering the cities of Santo André, São Bernado do Campo, São Caetano do Sul, Diadema, Mauá, Ribeirão Pires and Rio Grande da Serra
(ABCDMRR), using this mathematical model and solving arrangement in a reasonable
time and with quality equal or superior to that obtained with manual scales.
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