The focus of this study is the development of an e-learning training package for the academic staff in King Faisal University (KFU) in Saudi Arabia. Evidence suggests that there is a lack of training for academic staff in Saudi Higher Education on how to integrate e-learning in their teaching. Despite this, very little attention is paid in the research literature to the design and evaluation of e-learning training. There is no clarity therefore about what constitutes effective e-learning training in higher education. This study aimed to design, implement and evaluate a training package for the academic staff. The study was conducted in two phases: 1) identifying the e-learning training needs and preferences of the academic staff in KFU; 2) designing, implementing and assessing a training package based on identified needs and preferences, e-learning training literature and common learning theories in the field. The study was qualitative. In phase one, 69 questionnaires and 17 interviews were analysed. The survey findings showed that the academic staff do suffer from the lack of training. Furthermore, the data showed a disagreement with the existing literature about the factors that limit the academic staff’s use of e-learning. The academic staff’s preferences for their future e-learning training were also determined and used to inform the design of the training package. Key design features of the training package included: covering both technical and pedagogical aspects of Blackboard; using blended delivery and using both cognitive constructivism and social constructivism to underpin its pedagogy. Evaluation data collected from a range of sources suggest that the academic staff responded well to the design features of the training package and that the training had a positive influence on their practice. The study has proposed a model for the design and evaluation of e-learning training in higher education that based on five generic criteria including ownership, intersubjectivity, contextualisation, transformational potential and evidence based.

This study examined the satisfaction with and use of technology infrastructure by students and faculty across a sample of five universities in the Kingdom of Saudi Arabia. Overall, the findings indicated that both faculty and students were relatively satisfied with the information technology (IT) infrastructure at their respective campuses, although they tend to report satisfaction levels more than faculty or students in the United States. The study also revealed several areas of improvement, including the need for more reliable Wi-Fi networks on campuses and for the use of Learning Management Systems (LMS) and other digital technologies by the instructors. The analysis uncovered disparities in the overall experience of faculty and students with IT between universities located in the capital city and universities outside the capital city.

Enterprise Information Portals (EIPs) have become crucial components in contemporary organisations, including universities. Campus portals (CPs) have found their way into the academic environment and universities are increasingly implementing these technologies. While there are many studies concerning EIPs in organisations, there are few studies that touch this issue in the academic environment. This study investigates factors affecting the adoption, implementation and utilisation of CPs from the implementers’ and users’ perspectives. It adopts a comparative approach based on multiple case studies in some Saudi and UK universities. Data was collected through semi-structured interviews and documentation, which was analysed using hermeneutics and other qualitative data analysis techniques. Findings show that adoption and implementation of CPs are affected by factors including: technological, organisational, environmental, financial, innovation and user-related factors. Results from the users perspective reveal that although CPs are perceived to be useful in terms of accessing information and services, there are many concerns related to system, content and service quality. Moreover, the study has identified two main gaps between users and the implementers: a communication gap and an expectations gap. Consequently, users complained about a lack of user involvement and poor communication. Findings are interpreted using elements from institutional theory. Development of CPs is affected by many institutional factors such as coercive, mimetic, normative and competitive pressures. Furthermore, the introduction of CPs could lead to a clash of institutional logics among various stakeholders. Institutional arguments are likely to arise between portal teams and other campus constituents such as service providers and users. This study has three major contributions. First, it used institutional theory to investigate CPs adoption and implementation. As a result, it extends the line of research on the use of this theory to study IS in organisations. Second, it responds to calls from other IS researchers to study portals by conducting in-depth field investigation using qualitative research. Third, it addresses issues related to the development of bilingual portals in universities.