Manitoba Parent-Child Coalitions are tasked with identifying community support needs and priorities for parents with young children and developing a sustainable plan for addressing needs. The methods used to establish community needs and priorities vary considerably. Use of a systematic participatory needs assessment (NA) process such as the Concerns Report Method (CRM) could provide communities with important information about parents’ community support needs while involving parents in the decision-making process. The CRM uses a mixed methods exploratory sequential research design. Phase 1 of the CRM involved the use of several qualitative methods: a document review, interviews and focus groups with parents (N=29) and service providers (N=11). Phase 1 results were used to develop a Community Concerns Report Survey for parents (N=319) and service providers (N=47) used in Phase 2. Logistic regression helped to determine the family characteristics that were associated with parent perceived community support needs. Existing community data revealed important socioeconomic differences across neighbourhoods, but the Early Development Instrument showed that kindergarten children from all socioeconomic backgrounds were not ready for school. Four themes emerged from the interviews and focus groups: 1) Availability of/ access to community supports, 2) Barriers and facilitators to participation, 3) Parent and child transition periods, and 4) Making connections with parents/ service providers. The survey results extended our understanding of these issues and showed that parents and service providers prioritized community support needs differently but also had shared areas of concern. Finally, very few of the family characteristics were associated with parent perceived needs. Despite only examining the first two phases of the CRM, this study adds to the body of literature on use of the CRM in the context of identifying the community support needs of parents with young children. The NA process highlighted the strengths and limitations of the different methods used and the CRM as a methodology in determining community support needs. As well, the challenges associated with reconciling the different findings were discussed. Coalitions seeking to engage different stakeholders in a NA process should consider using the CRM to identify community support needs and priorities. / October 2014

Google Inc. struggles arduously on the digital battlefield in China’s Internet search engine market. In China, Baidu.com has been described as China’s Google for years and challenged Google’s expansion. This study provides an overview of the Internet service development in China, an illustration of the search engines’ profitability models, and an evaluation of Guge (Google China) and Baidu’s service designs. Overall, the research shows an attempt to understand the possible advantages and disadvantages when a multinational Internet service company enters China. Two notions emerge. First, standardization and adaptation may need to be nicely balanced for the subsidiary company in order to profit in China’s Internet market. Second, Google’s operation in China, Guge, stands strong on the service design end, especially in the area of “ease of use,” “informativeness,” and “fulfillment/reliability.” However, Guge’s major rival, Baidu, shows its advantage on a wider selection of online services. Therefore, in the long run, which company will win at the finishing line is still too early to tell / Google in China -- Google, Baidu and Guge -- Search engine's revenue model in China. / Department of Telecommunications

Thesis (Ph. D.)--University of New South Wales, 2003. / Also available online.

Thesis (Ph. D.)--University of Washington, 2004. / Vita. Includes bibliographical references (p. 185-197).

Thesis (M.A.)--Ball State University, 2009. / Title from PDF t.p. (viewed on Apr. 16, 2010). Includes bibliographical references (p. 54-63).

Thesis (Ph.D.)--Ohio University, March, 2006. / Includes bibliographical references (leaves 200-210)

This thesis presents the results of a research that examines technology appropriation (TA) awareness and identification in digital services start-up companies. Technology appropriation refers to the unexpected ways in which people adopt and adapt technology to make it serve their personal needs and motives. The research questions(Chapter 1) are: (1) How to identify TA within the development of digital services in the context of start-ups? (2) How aware are service providers of the phenomenon of TA? (3)What are the enablers for the appropriation of services by users? To address these questions, the thesis presents in chapter 2 a literature review that illustrates the context of the research, and explains its key concepts: digital services, user involvement in the development of digital services, technology appropriation, and levels of user engagement. Specific research methodological choices as well as specially designed research data collection and analysis tools are subsequently explained in chapter 3. An exploratory study is then introduced in chapter 4 to demonstrate how users can be involved in the development of digital services, evidencing the need for further research in TA. This initial work is concluded in chapter 5 by the introduction of a theoretical framework for TA (TF TA). Chapter 6 outlines the design and planning of the main study consisting of five case studies which provide empirical data for the core findings of this research. A first set of findings deriving from a comparison of TA examples found in the case studies based on the TA three levels proposed framework (TF TA) is presented in chapter 7. A second set of findings presented in chapter 8 helps to respond to the questions: (1) how aware are service providers of the phenomenon of TA, and (2) what are the enablers for the appropriation of services by users? These findings establish the level of TA awareness of each case study, outline the taxonomy of TA service types, and introduce emerging themes resulting from a thematic analysis, which also serves to propose enablers for TA within digital start-ups. Chapter 9 and 10 identifies and presents a third set of findings and contributions to knowledge. Main contributions are: a new tested and revised TA Level Framework created by examining the empirical findings against the TA Theoretical Framework (TA TF). And a new TA Identification Method within the development of digital services in the context of start-ups, underpinned by the tools previously developed in the research. Minor contributions explained in chapter 10 are: A taxonomy of TA services (pro-active/re-active/inactive), an account of the Key Aspects of TA Awareness, a Typology of TA Outcomes (Soft TA, Hard TA, and Hard & Soft), and a revised classification of TA Impact and TA levels. It also comprises an explanation of the relationship of TA Levels & TA Impact, a revised model of the user involvement approach, a new categorisation of TA User Actions (Expected/Engage/TA savvy), and an identification of TA Enablers (User Lead & Service Control). This research has found that the Key Aspects of TA Awareness are TA Concept, Systematic Programme of User Involvement, Mode of User Involvement, Identifying TA Actions, and the TA Enablers (User Lead & Service Control). The research has also found that the users actions and outcomes related to the adoption and adaption the technology, can be classified in High (when the users lead parts of the service), Medium (when the users customised and personalised the service) and Low levels (when the users used the service as intended, but give feedback to the service providers about its used). Additionally, this work has determined that the services and service providers TA Level Awareness is determined by how much they understand and know about TA. This awareness can be classified as proactive (when the service provider understands, identifies, and knowingly foster TA within the service), reactive (when the service provider understands TA in other services but cannot identify TA and reacts to users feedback and TA) and inactive (when the service provider does not recognised and cannot identify TA within the service). This investigation also has established that the aspects of the TA Level Framework can be integrated and employed as a method for TA identification within the services. This study has recognised that TA impact, the extent to which services are employed in the process of appropriation, can be classified as high, medium and low depending on how the service providers change and further develop their service because of their understanding and identification of TA. The enquiry also found that the level of TA impact is different from the TA Level, that the knowledge and awareness of TA impact are underpinned by the user actions and outcomes, as well as by their change and development. Another finding of this research is that the users TA outcomes (this is the tangible consequence of the user adoption and adaptation of technology) can be classified as Soft TA, Hard TA and Soft & Hard TA. Soft TA corresponds to the changes made by users related to the social practices evolution of the service, Hard TA refers to the changes made by the users in the API of the service. Soft & Hard TA relates to the combination of user changes in social aspects and the manipulation of the service s API. The study found that the service providers main approaches to user involvement are: listening to and collaborating, testing and experimenting and active observation. Last, this investigation determined that users actions concerning TA can be expected (users do nothing else other than the expected use of the service), engaged (where users are involved in the development of the service for personal motives) and TA savvy (where users are involved in in the development of the service for personal motives, but they have software and programming skills). The conclusions section summarises the research and explains its limitations. It also presents a personal reflection and indicates avenues for future research.

As an alternative to commodity-based programming (in-kind aid), Cash Transfer Programming is attracting both humanitarian organizations' and institutional donors' attention. Unlike in-kind aid, Cash Transfer Programming transfers purchasing power directly to beneficiaries in the form of currency or vouchers for them to obtain goods and/or services directly from the local market. In distributing currency to beneficiaries, the private sector, especially financial service providers, plays a prominent role, due to the humanitarian sector's limited relevant resources. The present work unveils challenges for the private and humanitarian sectors, which hinder implementing Cash Transfer Programming. Based on primary and secondary qualitative data, the paper presents the main characteristics and the mechanisms of Cash Transfer Programming to explore how the private sector is involved with Cash Transfer Programming. Then, this study presents bottlenecks of reciprocal relationships between financial service providers and humanitarian organizations in Cash Transfer Programming.

Each year 700,000 to 800,000 parolees are released prison and are returned to the community (Durose, Cooper, & Snyder 2014; Porter, 2011; West, Sabol, Greenman, 2010), of whom approximately two-thirds will be reincarcerated within the three years following their releases (Durose et al., 2014). Although, scholars have pointed to parolees’ needs of services and resources (Hipp, Petersilia, & Turner, 2010), the majority of the literature has been limited to the examination of individual-level predictors of parolee outcomes. The current study aims to extend the parolee literature by identifying whether or not neighborhood disadvantage, mobility, and local institutions (i.e., churches, service providers) have an effect on parolee outcomes. To examine these effects, data on 3,077 parolees living within 209 Census block groups across Philadelphia, Pennsylvania were obtained from the Pennsylvania Department of Corrections (PA DOC) and the Pennsylvania Board of Probation and Parole (PBPP). Furthermore, parolee outcome data were disaggregated by the behavior resulting in reincarceration [i.e., the commission of a new crime (CPV), technical parole violation (TPV)], as well as the length of time between release from prison and reincarceration. A series of multilevel models (HLM) were conducted to examine the effects of neighborhood-level and individual-level predictors of parolee reincarceration, as well as how these effects differed for CPVs versus TPVs, and varied across time. Based on results from the analyses, parolee outcomes were to some extent effected by neighborhood context and institutions (i.e., Evangelical Protestant churches, service providers). Additionally, neighborhood-level and individual-level effects varied based on the reason for reincarceration, and the amount of time that passed between release from prison and reincarceration. Lastly, although DOC referred service providers did not have a direct effect on parolee reincarceration, there were significant interaction effects with disadvantage, such that the effects of DOC service providers decreased the odds of reincarceration in more disadvantaged neighborhoods. The conditional effects of DOC service providers by level of neighborhood disadvantage highlights the need for service providers within such communities. Further investigation of neighborhood context, and the placement of much needed resources in communities where parolees reside, may be advantageous in increasing success amongst parolees.

Masters of Science / Background: Globally the number of people with disabilities (PWDs) is escalating especially in developing countries. Different approaches and strategies have been used to care for PWDs but could not meet their expectations. Community Based Rehabilitation(CBR) is recognised by the World Health Organisation (WHO) as the strategy to address their needs using both the medical and social model. CBR was established and implemented in two areas of Rwanda ten years ago with overall objectives that aim to facilitate accessibility to CBR service and full participation of PWDs in the community.However, the number of PWDs accessing rehabilitation services in Rwanda is still limited.Since the CBR programme started in Rwanda, there has been a lack of information on whether the CBR services provided by these two programmes are meeting the needs of PWDs and whether they facilitated the service providers to deliver the services more easily as intended. The aim of this study was to determine the experiences of PWDs and service providers of the Inkurunziza and Gahini CBR programmes in Rwanda.A qualitative method of data collection used in the study included focus group discussions with the selected PWDs. In-depth interviews were conducted with a purposively selected sample of service providers. This study was carried out at two day centers one from the Inkurunziza CBR programme and the other from Gahini CBR programme. The results revealed that the CBR programmes have increased the number of PWDs accessing CBR services. Services provided at these centres addressed some of the needs of PWDs, which included provision of assistive devices, and rehabilitation services, which were accessible. Most of the participants claimed that the programme is not doing anything to help them with activities that can assist to generate income and facilitate accessibility to schools or vocational training. The study findings indicated that services delivered in both CBR programmes only addressed some of the needs of the PWDs accessing the two CBR programmes. The service providers reported that they found it difficult to reach certain areas to provide CBR services to PWD due to geographical constraints. It is recommended that the CBR services provided by the two programmes need to focus more on education, training and employment of PWDs.