published_or_final_version / Business Administration / Master / Master of Business Administration

by Wong Kam-kwai. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaves 88-91. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / LIST OF TABLES --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- QUALITY CIRCLES - PAST AND PRESENT --- p.4 / Birth of QC Circles --- p.4 / What is QC Circle ？ --- p.4 / Development of QC Circle Activities Outside Japan --- p.5 / QC Circle Terminology --- p.6 / Why Quality Circles ？ --- p.6 / Quality Circle and Total Quality Control --- p.7 / Quality Circles in Hong Kong --- p.8 / Who is Behind the Promotion ？ --- p.10 / Hong Kong Productivity Council --- p.11 / Hong Kong Quality Circles Association --- p.11 / Who is in the Arena of Quality Circles ？ --- p.12 / Chapter III. --- RESEARCH METHODS --- p.14 / The Research Problem --- p.14 / Limitation of the Research --- p.14 / Research Design and Information Collection --- p.15 / Difficulties in Information Collection --- p.17 / Method of Analysis --- p.18 / Chapter IV. --- QUALITY CIRCLES IN MANUFACTURING INDUSTRIES --- p.20 / Evolution of Quality Control --- p.20 / Hong Kong Experience --- p.20 / Bystanders --- p.22 / Drop-outs --- p.22 / Lesson from Runners in the Arena --- p.24 / Chapter V. --- QUALITY CIRCLES IN SERVICE INDUSTRIES --- p.34 / Quality of Service --- p.34 / Hong Kong Experience --- p.35 / Bystanders --- p.36 / Drop-outs --- p.36 / Lesson from Runners in the Arena --- p.37 / Chapter VI. --- CONCLUSION --- p.43 / What Make Quality Circles Work ? --- p.44 / Labor Relation --- p.44 / Participation --- p.44 / A Well Planned and Structured Scheme --- p.45 / Promotion of Quality Circles --- p.46 / Key Notes For Implementing Quality Circle Programs in Hong Kong --- p.47 / The Prospect of Quality Circle in the Future --- p.49 / Chapter APPENDIX 1 --- BENEFITS GAINED BY IMPLEMENTING QUALITY CIRCLES --- p.52 / Chapter APPENDIX 2 --- CASE STUDIES IN MANUFACTURING INDUSTRIES --- p.53 / Chapter APPENDIX 3 --- CASE STUDIES IN SERVICE INDUSTRIES --- p.69 / BIBLIOGRAPHY --- p.88