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Service quality in professional health services /Sheppard, Lorraine, January 1998 (has links) (PDF)
Thesis (Ph. D.)--University of Adelaide, Graduate School of Management, 1999. / Includes one computer disk in Work 6 format. System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. Includes bibliographical references (leaves 241-270).
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