Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-22T20:25:20Z No. of bitstreams: 1 JussierLourencoDaSilva_DISSERT.pdf: 1929615 bytes, checksum: fde8102db62d30b773487e287240e114 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-08T22:19:15Z (GMT) No. of bitstreams: 1 JussierLourencoDaSilva_DISSERT.pdf: 1929615 bytes, checksum: fde8102db62d30b773487e287240e114 (MD5) / Made available in DSpace on 2017-03-08T22:19:15Z (GMT). No. of bitstreams: 1 JussierLourencoDaSilva_DISSERT.pdf: 1929615 bytes, checksum: fde8102db62d30b773487e287240e114 (MD5) Previous issue date: 2016-10-18 / Este projeto t?cnico tem como objetivo analisar o processo de compras de material de consumo via sistema de registro de pre?o, dispon?vel nos sistemas SIG (SIPAC) da Universidade Federal do Rio Grande do Norte (UFRN). O mapeamento desse processo teve como local de observa??o o Centro de Bioci?ncias (CB), uma das unidades acad?micas da UFRN, com a finalidade de visualizar todo o fluxo desse processo, identificar desperd?cios e propor melhorias que permitam evit?-los por meio dos princ?pios do Gerenciamento de Processos de Neg?cio (BPM) e ferramentas do Sistema Toyota de Produ??o (STP), no intuito de melhorar sua efici?ncia. A metodologia para a realiza??o da pesquisa ? do tipo explorat?ria descritiva, cujo principal embasamento consiste em uma adapta??o da estrat?gia de Pesquisa-A??o, que tem premissa de car?ter participativo e concede mudan?a no processo de forma planejada. Assim, analisa-se o fluxo do processo, tomando como referencial a literatura e as ferramentas especializadas do Sistema Toyota de Produ??o; Processo Enxuto; Businees Process Management (BPM); e Business Process Management Notation (BPMN). Ap?s a an?lise do fluxo este estudo conclui que o processo em quest?o, apresenta seu lead time acima do esperado. O estudo constata que h? diversas oportunidades de melhorias de impacto na gest?o, tais como: readequa??o de layout, nova modelagem do processo e melhor controle do fluxo. Com isso, evidencia que as ferramentas de gest?o, com base no BPM e STP, viabilizam a??es estruturais e de controle mais eficientes das tarefas, minimizando desperd?cios e reduzindo o lead time do processo e aumentando a sua produtividade. / This technical project aims to analyze the purchasing process of consumption via ?Registro de pre?os?the sistematic routine available in the SIG systems (SIPAC) of UniversidadeFederal do Rio Grande do Norte (UFRN). The process mapping was implemented by watching the Biosciences Center (BC), one of the academic UFRN`s units, in order to view the entire flow of the process, identify waste and propose improvements to avoid them through the principles of Process Management business (PMB) and tools of the Toyota Production System (TPS), in order to improve their efficiency. The research methodology is descriptive exploratory type, whose main foundation consists of an adaptation of the Action Research strategy, which has participatory nature premise and gives change in a planned process. Thus, we analyze the process flow, taking as reference literature and specialized tools of the Toyota Production System; Lean process; Businees Process Management (BPM); and Business Process Management Notation (BPMN). After analyzing the flow this study concludes that the case in question, presents its lead time than expected. The study finds that there are several opportunities in the management impact of improvements. With this, it shows that the management tools based on BPM and STP, enable structural actions and more efficient control of tasks, minimizing waste and reducing the lead time of the process and increasing their productivity.