Rural development is a priority for poverty alleviation and development in developing countries, as the majority of the poor live in rural areas. Information and knowledge are key strategic resources for social and economic development as they empower rural communities with the ability to expand their choices through knowing what works best in their communities. Information and communication technologies (ICT) play a significant role in supporting rural development activities through providing supportive development information and creating essential interconnectivities between rural areas and more developed regions. However, rural ICT for development (ICT4D) is still at best a ‘working hypothesis’, faced with barriers and challenges associated with implementation and use in the rural environment; which threaten the success, sustainability or relevance of an ICT intervention. Many key questions remain largely unanswered, with no concrete or credible data to support a wide range of claims concerning the use of ICT for development. The evaluation of rural ICT projects is indispensable as it determines the need, effectiveness, impact, sustainability and extent of the awareness of the contribution such projects or programmes can make in poverty alleviation and development. Even so, existing ICT4D evaluations are confrontedwith shortcomings and challenges which influence the accuracy and reliability of evaluation conclusions. These shortcomings highlight the need to embark on a more comprehensive evaluation approach, sensitive to the rural environment. This research study was aimed at developing a comprehensive rural ICT evaluation framework to assess ICT projects and interventions that work toward supporting poverty eradication in rural communities. A multi-method approach was used to determine the multiple variables and components associated with rural ICT evaluation, and then to determine how these variables interrelate. The approach is founded on programme evaluation, ICT for development evaluation, and information systems evaluation. Firstly, key domains of programme evaluations combined with an exploration of the need and shortcomings of ICT4D evaluation, contributed to the development of a template to analyse existing ICT4D evaluation frameworks and information systems frameworks, based on a selection of criteria. The combined analysis of the two groups of frameworks compares and contrasts key characteristics that form the structure of a comprehensive evaluation. This analysis and a review of programme evaluation enabled the development of a Rural ICT Comprehensive Evaluation Framework (RICT-CEF) that encompasses the key components essential for a comprehensive evaluation of rural ICT projects. The theoretical framework aims to inform ICT intervention to improve and support rural development, through the application of fundamental and interconnected evaluation domains sensitive to the rural environment, throughout the project’s lifecycle. In order to obtain a better understanding and application of the RICT-CEF, a real-life case study investigation of the Siyakhula Living Lab reveals the lessons learned (shortcomings and suitability) from applying a prototype of the framework in a rural environment. The study is characteristically a rich case study, as the investigation occurs at two levels: 1) The actual evaluation of the project to obtain results to improve or guide the project, through applying domains of the RICT-CEF, and 2) Observing and investigating the application of the RICT-CEF framework to learn lessons from its evaluation process in a real-life context. The research study reveals the compatibility of the RICT-CEF framework in a real-life rural ICT intervention case, and builds lessons learned for enhancing the framework and guiding future evaluations in ICT4D. The RICT-CEF can possibly be viewed as a platform for the key domains and processes essential for the evaluation of ICT4D interventions; which can be customised for a variety of ICT projects, such that a comparative assessment of projects can provide measurement and further awareness of the impact of rural ICT in developing countries.

Rural development can be supported by information and knowledge which are key strategic resources for socio economic development. ICTs enable the facilitation and communication of information between remotely dispersed individuals or groups and more developed regions. While it has become common place that ICTs possess capabilities to potentially support rural development, the concept of ICT for development (ICT4D) is still fraught with challenges and barriers, which impede the success and sustainability of ICT4D projects. It is therefore essential to evaluate rural ICT projects, as such an analysis may aid in revealing information related to the need, effectiveness, impact, and sustainability of these projects. This research seeks to further the implementation and exploration of the Rural ICT Comprehensive Evaluation Framework (RICT-CEF), through the application of the Process Assessment domain in a real life rural ICT project environment. The RICT-CEF framework consisting of 7 evaluation domains has the primary objective of evaluating rural ICT projects from their inception stages to post implementation. A process assessment seeks to determine whether or not a rural ICT project is operating to implement its intended functions in the intended way specified in the projects plan. Such an assessment is invaluable to a comprehensive evaluation. Evaluation questions for a process assessment are centred around critical themes of project performance. Critical themes are aspects of a programme or projects implementation which must be enacted in order to achieve desired project outcomes. This research study is aimed at identifying critical themes of process assessment relevant to rural ICT4D projects. To identify critical themes, assessment approaches on social programme process assessments, evaluation of information systems in use, and rural ICT4D project evaluation case studies are comparatively analysed. Fourteen assessment approaches from these three categories are selected based on criteria. To analyse selected assessment approaches, a template is created based on the research questions, foundational literature on process assessment and identified challenges applicable to process assessments of rural ICT4D projects. Comparing and contrasting critical themes from these assessment approaches highlight critical themes essential to assess in the iterative implementation phase of rural ICT projects. Accentuated critical themes include, service utilization, organizational function and external project factors. These themes, along with suggested guiding principles from literature for conducting process assessments enable the creation of a framework for conducting process assessments of rural ICT projects. The framework is labelled "the Rural ICT Project Process Assessment Framework (RICTP-PAF)". The application of the RICTP-PAF in a real life rural ICT project through a design science case study provides lessons learned (suitability and shortcomings) from applying the framework. This essentially demonstrates the sensitivity of the RICTP-PAF to rural contexts in which it is implemented in. For instance, the implemented prototype of the RICTP-PAF reveals that the framework places a great deal of emphasis on rural beneficiary perspectives. A practice which has been lacking in such evaluation exercises. Furthermore, the guiding principles elucidated, bring to mind best practices to deal with issues such as stakeholder conflict, unreliable data elicitation and unethical assessment practices. The RICTP-PAF represents a fundamental tool for process assessments of rural ICT projects, and may be adopted and customized to various rural ICT project contexts in developing countries.

Many Information and Communication Technologies for Development (ICTD) projects are established with the overall aim of positively developing the communities they are implemented in. However, the solutions that are provided are often commonly developed without the needs of these communities being sufficiently investigated beforehand. As a result the ICTD strategy of the project ends up not well aligned with the aims and targets of the needs of the community. As a result of this, an appropriate programme theory for the project and relevant impact indicators fail to be adequately developed. Consequently, when an impact assessment is conducted it is often found that the intended effects are not directly linked to the needs of the community or what the community had hoped to gain from the ICTD initiative. The purpose of this research serves to develop a needs-ICTD strategy alignment foundation that supports the identification and formulation of impact assessment indicators. Through this research, a framework is developed to support the alignment of ICTD strategy, the development and the promotion of contextual needs of rural communities and other frequently marginalized areas. The Needs-ICTD strategy alignment framework is composed of eight main components that describe the process that can be used to align ICTD strategy with community needs. These components include: collaboration between the internal and external stakeholders, the development of the community, conducting baseline studies, the needs assessment, the ICTD strategy, linking of the needs-ICTD strategy, and lastly the identification of impact indicators. An interpretive research approach is used to explore and inform the framework through a multi-case study investigation of the Siyakhula Living Lab and two projects in the Systems Application Products (SAP) Living Lab. Two main case study questions drive the exploration of the framework, that being: 1) How are the needs of the community elicited and how is the ICTD strategy aligned to the needs of the community? 2) And, why were the selected approaches chosen for aligning the needs of the community and ICTD strategy? Data for this research was collected qualitatively through interviews, document analysis and participant observation. Key findings indicate that the involvement of internal (local) stakeholders in the development and alignment of ICTD strategy to the needs of the community is still lacking. As a consequence, many community members end up not fully understanding the project objectives and how these objectives aims are to be achieved. The research also finds that ‘solution specific’ projects also fail communities as they focus specifically on one target group and repeatedly fail to assist the community holistically in supporting their information and their community development needs.

This thesis explores the contribution of Information and Communication Technology (ICT) in rural development processes. Within the framework of social capital theory, and in the context of the information society, the study examines how the collaborative and innovative model of ICT for Development (ICT4D) can enhance social networks and information channels in rural communities, thereby enabling the active participation of rural community members in their own development processes. The study examines networks and information channels both within the rural communities under investigation and between these communities and other sectors in the society. The thesis studies the case of the Siyakhula Living Lab (SLL), an ICT4D initiative in the Mbashe Municipality of the Eastern Cape Province of South Africa. During the investigation, four types of networks were identified: local organisations, social institutions, collective community projects and social ties. It was found that the Living Lab has so far influenced the creation of new forms of networks through the common spaces (computer labs) which have been made available by the Living Lab. The study further showed that the use of computers has enabled other community members to partake in the wider community of online/virtual social networks, allowing them to communicate and share information with those outside their own communities. The study also showed that the Living Lab has enabled the networking of these communities with other sectors such as academia. It was, however, found that so far the existence of the Living Lab has not influenced the already existing local networks in these communities. Also, the study showed that the relationship between these rural communities and their government and industry partners as stakeholders in the Living Lab is currently ineffective. Nevertheless, this situation has a potential to change in the future as there are ICT applications which have been developed through collaboration with rural community members, which will assist in enhancing communication between these rural communities and other stakeholders. The study finally revealed that social networks do contribute to the functioning of communities by providing both monetary and social support to community members, even though, in effect, the monetary benefits are somewhat limited by a number of factors. It is revealed that the engagement of ICT could go a long way in improving social and economic activities, governance and service delivery, as well as education in these communities.