In 2003, the Centre for Operations Excellence at the University of British Columbia's Sauder School of Business worked on a project for a company in the resort industry. The project was an initial attempt to develop and implement a pricing management practice for the ski lift ticket business of that company. Our main deliverable was the development of an Excel-based tool with a user-friendly interface that could help the company in their budgeting of the ski lift ticket business. After completing the project, we did some further investigation relative to pricing management techniques that could be applied to this sort of business, namely a congestible service industry. In this thesis we argue that a revenue management system could bring substantial benefits if implemented in this industry. We also identify the requirements and main features of a revenue management system applied to congestible service industries. Although revenue management is a very popular system in fields such as the airline, hotel and car rental industry, none of them can be classified as congestible industries. The ski lift ticket industry and similar industries possess one characteristic that differentiates them from the ones previously mentioned, there is no fixed capacity. This is the reason why we considered important to study the application of revenue management in congestible service industries.

In 2003, the Centre for Operations Excellence at the University of British Columbia's Sauder School of Business worked on a project for a company in the resort industry. The project was an initial attempt to develop and implement a pricing management practice for the ski lift ticket business of that company. Our main deliverable was the development of an Excel-based tool with a user-friendly interface that could help the company in their budgeting of the ski lift ticket business. After completing the project, we did some further investigation relative to pricing management techniques that could be applied to this sort of business, namely a congestible service industry. In this thesis we argue that a revenue management system could bring substantial benefits if implemented in this industry. We also identify the requirements and main features of a revenue management system applied to congestible service industries. Although revenue management is a very popular system in fields such as the airline, hotel and car rental industry, none of them can be classified as congestible industries. The ski lift ticket industry and similar industries possess one characteristic that differentiates them from the ones previously mentioned, there is no fixed capacity. This is the reason why we considered important to study the application of revenue management in congestible service industries. / Business, Sauder School of / Graduate

Ce travail doctoral se situe dans le cadre du management public qui s'intéresse principalement à étudier l’impact des modes de gouvernance public-privé sur l’efficience technique des remontées mécaniques. Une étude empirique a été menée auprès de 68 entreprises de remontées mécaniques sur cinq ans (2006-2010). Ces données ont été traitées au moyen d’une étude quantitative confirmatoire à l’aide d’un modèle statistique. La recherche quantitative a pour objectif final de tester la validité des deux modèles de recherche proposée à l’issue de l’analyse de la littérature. Le premier modèle de frontière stochastique se compose de trois variables explicatives (productivité du capital, productivité du travail et moment de puissance), et de trois variables de contrôle (taille, altitude et effectif) et d'une variable à expliquer (la journée skieur). Le second se compose de deux variables explicatives (régie et SEM) et d’une variable à expliquée (l’inefficience technique). Les résultats de cette recherche mettent en avant l'importance des modes de gouvernance (régie ou SEM) dans le processus d’augmentation de l’efficience technique des remontées mécaniques. Une deuxième étude empirique (2011-2013) approche la compétitivité par la mesure de la productivité des opérateurs de remontées mécaniques. A l’aide de l’indice de productivité de Malmquist et ses deux composantes, nous cherchons à appréhender les changements de productivité entre deux périodes de temps, puis, dans un second temps, cette productivité est décomposée en deux éléments afin de mettre en évidence le progrès technologique. Alors,la relation entre taille et variation de l’efficience technique est vérifiée. / Public-Private Partnership is a tool for modernization and renewal of public intervention, its main goal is to achieve very high levels of performance. This doctoral work is therefore in the context of public management that focuses on studying the impact of public-private modes of governance on the technical efficiency of ski lifts. To answer our questions, an empirical study was conducted among 68 ski lift companies over five years (2006-2010). These data have been processed using a quantitative confirmatory study using a statistical model. To test the validity of the two models proposed by the literature, a quantitative research has been conducted. The first stochastic frontier model consists of three variables (capital productivity, labor productivity and power momentum), and three control variables (size, altitude and staff) and a dependent variable (the skier day). The second model of technical inefficiency consists of two explanatory variables (“time and materials » and SEM) and an explanatory variable (technical inefficiency). The results of this research outline, among other things, the importance of modes of governance (“time and materials » or SEM) in the process of increasing the technical efficiency of ski lifts. The second empirical study (2011-2013) which approaches the competitiveness of the French winter sports resorts by the measure of the productivity of the operators of ski lifts. By means of the indication of productivity of Malmquist and its two constituents, we look to arrest the changes of productivity then, this productivity is decomposed into two elements. Then, the relation between size and variation Technical efficiency is verified.