Afrikaans text / Die doel van hierdie studie is om die rol van die maatskaplike werk professie in die hantering van slagoffers van xenofobie te verken en te beskryf, ten einde aanbevelings te maak aan maatskaplike werkers. Die deelnemers was praktiserende maatskaplike werkers in die Kaapse Wynland Overberg Distrik wat gesinsorgdienste lewer. Die kwalitatiewe navorsingsbenadering, tesame met die fenomenologiese, kontekstuele, verkennende en beskrywende navorsingsontwerpe was benut. Data is binne die raamwerk van Tesch se stappe vir kwalitatiewe data-analise geanaliseer. Guba se model vir data verifikasie is benut om die geldigheid van die studie te verseker. Die navorsingsbevindinge het die navorser in staat gestel om aanbevelings aan maatskaplike werkers te maak in terme van die oorsake van xenofobie, die rol van die maatskaplike werk professie rakende dienste aan slagoffers van xenofobie, tipe maatskaplike dienste wat aan slagoffers van xenofobie gelewer moet word en hulpbronne wat benodig word vir effektiewe dienslewering. / The goal of this study is to explore and describe the role of the social work profession regarding interventions aimed at victims of xenophobia in order to make recommendations to social workers. Participants were practicing social workers in the Cape Wineland Overberg District who provided family services. The qualitative research approach, together with the phenomenological, contextual, explorative and descriptive research designs, was implemented. Data was analysed within the framework of Tesch’s steps for qualitative data analysis. Guba’s model for data verification was used to ensure the validity of the data. The research findings assisted the researcher to make recommendations to social workers in terms of the causes of xenophobia, the role of the social work profession regarding services to victims of xenophobia, the type of services that should be rendered to these victims and resources needed for effective service delivery. / Social Work / M.A. (SW)

Afrikaans text / Die doel van hierdie studie is om die rol van die maatskaplike werk professie in die hantering van slagoffers van xenofobie te verken en te beskryf, ten einde aanbevelings te maak aan maatskaplike werkers. Die deelnemers was praktiserende maatskaplike werkers in die Kaapse Wynland Overberg Distrik wat gesinsorgdienste lewer. Die kwalitatiewe navorsingsbenadering, tesame met die fenomenologiese, kontekstuele, verkennende en beskrywende navorsingsontwerpe was benut. Data is binne die raamwerk van Tesch se stappe vir kwalitatiewe data-analise geanaliseer. Guba se model vir data verifikasie is benut om die geldigheid van die studie te verseker. Die navorsingsbevindinge het die navorser in staat gestel om aanbevelings aan maatskaplike werkers te maak in terme van die oorsake van xenofobie, die rol van die maatskaplike werk professie rakende dienste aan slagoffers van xenofobie, tipe maatskaplike dienste wat aan slagoffers van xenofobie gelewer moet word en hulpbronne wat benodig word vir effektiewe dienslewering. / The goal of this study is to explore and describe the role of the social work profession regarding interventions aimed at victims of xenophobia in order to make recommendations to social workers. Participants were practicing social workers in the Cape Wineland Overberg District who provided family services. The qualitative research approach, together with the phenomenological, contextual, explorative and descriptive research designs, was implemented. Data was analysed within the framework of Tesch’s steps for qualitative data analysis. Guba’s model for data verification was used to ensure the validity of the data. The research findings assisted the researcher to make recommendations to social workers in terms of the causes of xenophobia, the role of the social work profession regarding services to victims of xenophobia, the type of services that should be rendered to these victims and resources needed for effective service delivery. / Social Work / M.A. (SW)