D.Comm. / The small-business enterprise is becoming evermore important to economies worldwide, even to those of first-world countries. In South Africa, the small-business sector plays an even greater part. Research has shown that computer technology can be implemented in the small-business environment to increase productivity and even to gain a competitive edge over one's competitors. Despite the fact that small-business enterprises stand to derive great benefits from computerisation, many managers lack the necessary expertise to computerise their businesses. Although the necessary expertise may be acquired by engaging consultants, the associated cost often is beyond the financial means of the smallbusiness enterprise. The principal aim of this study, therefore, is to identify mechanisms in terms of which the necessary expertise could be made available to the small-business enterprise at a fair price. The study furthermore proposes a consultation model in terms of which the costs can be shared by enough small-business enterprises so that it would still be affordable to small-business enterprises and financially viable for consultants.

Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2018. / Micro-enterprises play a vital role towards the South Africa’s economic growth by contributing towards job creation. Despite the importance of the role of micro-enterprises, micro-enterprises face several challenges such as lack of finance, lack of skilled workers and lack of technological resources. Previous studies indicate that Information Technology has a distinct role in assisting micro-enterprises overcome several challenges. It is further evidenced in the extant literature that cloud computing, provides a low cost entry for enterprises to support several facets of their business operations. In the current era cloud computing requires a constant as well as fast internet connection and the South African government has various interventions to address the infrastructure divide. However, we have a scant understanding of the adoption challenges amongst micro-enterprises to adopt cloud solutions, which to date feature more prominently amongst larger organisations. This research investigated the factors that influence cloud computing adoption in the micro-enterprise sector in Cape Town. This is a city that promotes the contribution of micro-enterprises to their economic activity, and was such an ideal location to investigate cloud computing adoption amongst the micro-enterprise sector. This research provides a rich understanding of the factors that influence micro-enterprises in Cape Town to adopt cloud computing services and proposes guidelines to encourage micro-enterprises in Cape Town to use cloud services to improve their productivity. The researcher uses the UTAUT model as a framework and a qualitative research methodology to investigate the research question. Data for this research study was collected via face to face interviews with semi-structured questions of ten micro-enterprises and an IT expert. The findings showed that the factors influencing the adoption of cloud computing services are performance expectancy, effort expectancy, social influence, facilitating conditions, lack of training, cost efficiency and reduction of working hours.

Thesis (MIT(Informatics))-University of Pretoria, 2008. / Abstract in English. Includes bibliographical references.

Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2007 / With growing invesbnent in WWW technologies bye-Commerce businesses the measurement of Information Systems (IS) effectiveness in this area has become increasingly important over the last decade. As business users have become reliant on outsourced IS service providers for a wide range of services, the quality of service rendered by the latter is an important issue which impacts on IS effectiveness. Researchers have for many years recognised the importance of service quality as a measure of IS performance. Service quality measurement tools such as SERVQUAL from the marketing field, have been proven to be applicable to the IS domain. However, empirical studies in this regard are concentrated in the context of large, non- eCommerce organisations only. In South Africa, e-Commerce has been recognised as an important driver for growth in SMMEs. The literature suggests that IS service delivery to eCommerce businesses needs to be evaluated differently to that of traditional brick-and-mortar businesses. There is however a paucity of research regarding IS evaluation in e-Commerce environments, including that of the application of service quality principles. It is thus difficult for managers of IS service providers in this context to develop a complete picture of the effectiveness of the IS they deliver. Furthermore, because e-Commerce SMMEs are almost wholly reliant on these service providers for the supply of IS and support, their service expectations could be different from those in traditional businesses. The primary objective of this research was to investigate whether IS service quality criteria applied in large traditional businesses, are also applicable to SMME e-Commerce businesses. The applicability of a service quality measurement instrument, based on SERVQUAL, was tested in an ev Commerce SMME context. Specifically, this instrument measures the service quality expectations that e-Commerce SMMEs have of IS service providers. A SERVQUAL measurement scale from a recent MISQ paper was adapted and used to collect data concerning service quality expectations of e· Commerce SMMEs. Using a structured survey method, the research was delineated to e-Commerce enabled bed-and-breakfast and self-catering accommodation businesses in the Western Cape, South Africa. The research results indicate that, although SERVQUAL principles were applicable to the e-Commerce SMME context, the service quality dimensionality was different. There are four derived dimensions for service quality expectations of e-Commerce SMMEs in this research, viz., Credibility, Expertise, Availability and Supportiveness. A fifth dimension is the Tangibles dimension, which is retained from SERVQUAL. Furthermore the results indicate that the Credibility was the most important dimension in this research context, while the Tangibles dimension was the least important.

Thesis (DTech (Information Technology))--Cape Peninsula University of Technology, Cape Town, 2007 / The expansion of the Internet and increased use of Web-based technologies over the last decade have led to the development of many new online business applications. The expanded global business world, commonly termed the new economy, has propelled networking to form new relationships. : Traditional relationships between businesses and their customers on the one side, and between businesses and their supply chains on the other side are being challenged. In addition, new distribution channels using the Internet have emerged enabling businesses to reach a much wider audience than using traditional brick-and mortar models. However, commercial entities do query the maturity of the Internet and Web-based technologies at times and are often concerned to what extent this can add value to their businesses. There are unanswered questions such as how important are customer relations, what products or services should ideally be used and what are the security, fraud and trust issues pertaining to e-commerce adoption. Furthermore, some uncertainties have emerged that may have an impact on the success of e-comrnerce initiatives for example, bandwidth limitations, customer loyalty and legal requirements. Over time existing business models have been adapted while new models have emerged for online business.

Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2012. / South Africa has a complex financial and retail service industry with high reliance on the use of IT systems to ensure effectiveness and maintainability. Decision making and improved outcomes may be done through an IT aligned enterprise architecture (EA) strategy. EA is a capability that contributes to the support and success of an organisations' IT. Organisations are currently using EA to better align IT and the business strategy which provides a comprehensive v.ew of the IT system. Thus, EA is increasing in organisations yet the measurement and value of EA is limited to organisations and enterprise architects. The discussions of the benefits and value of EA has been discussed for several years, however there are still no consensus about how the benefits and value of EA can be measured. The lack and clear understanding of the benefits and value of EA needs to consider different aspects of IT as well as the shareholders when measuring the benefits and value of EA to an organisation.

Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2006. / This research investigates the ordering process between small suppliers and retailers and the role of the Internet in this process. Product ordering and fulfilment are both important components of a supply chain, of which suppliers and retailers are members. The Internet as an enabling technology has an important role to play in supply chains and therefore also in order processing. Internet technology facilitates Business-to-Business (B2B) transactions. Retailers and their suppliers collaborate to align production with customer demands. Internet-enabled B2B supports this collaboration between businesses, allowing them to gain knowledge about customer demands real-time. This enables them to determine the impact of these demands on their operations. Using the Internet has the advantage that it provides an ever present link that is less costly than private networks and Electronic Data Interchange (EDI). When the Internet is used to facilitate trade and commerce between businesses, ecommerce is established. With Internet-enabled B2B (or B2B e-commerce), multiple suppliers are connected to multiple customers. This reduces production cycle times, reduces inventory, improves speed and quality of communications and reduces costs. This research investigates suppliers in the retail supply chain and focuses more specifically on small businesses due to their reported importance in the South African economy. They provide employment to a large portion of the country's population and contribute almost half to the economic activity. Small suppliers form part of supply chains and have to adhere to the demands exerted by larger supply chain members in order to be included in such supply chains. Small suppliers have just as an important role to fulfil in supply chains as larger companies. Small suppliers are also responsible for connecting and integrating supply chain members and in so doing, reduce costs.

Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2005 / The Internet was functioning on Internet protocol (IP) and transmission control protocol (TCP) in the 1970s and soon afterwards electronic mail (email) was invented allowing messages to be sent from one person to another using packet switch services (PSS). However email did not form an information space for information to permanently exist. The World Wide Web (Web) arrived in the late 1980s, riding on top of the Internet providing a global and persistent information space available to everyone. This information space has assisted in small business facing dramatic change, often referred to as the 'e-commerce evolution'. Compared to the industrial revolution with the advent of the railways and electricity the magnitude of ecommerce is no less. Advances in the information technology (or e-comrnerce elements) and the use of Information systems (or applications) are the main drivers behind this e-commerce evolution. Some authors believe all businesses will be equal in the utilisation of e-commerce eroding any competitive advantage the one may have over the other. The 'digital economy' is now available with the explosive popularity of the Internet and the Web as seminal applications of e-commerce. In South Africa the maturity level of e-commerce adoption has increased from skepticism to positivism since the world wide availability of the Internet. Although e-commerce has generated a profusion of articles in South Africa, there has been a lack of research into the effects and benefits of e-commerce utilisation by small business. Various elements of e-commerce are explored highlighting the suitability of use towards a small business. This stUdy will explain the fundamentals that small business owners will need to understand to enable them to knowledgably participate in the global phenomenon of e-commerce. Authors nationally and internationally have explored the applications of e-commerce for example email and electronic data interchange (EDI).

Submitted in fulfillment of the requirements of the degree of Master of Technology: Information Technology, Durban University of Technology, 2013. / In this study, an investigation was conducted to determine an appropriate lightweight framework that could adequately support Very Small Enterprises (VSEs) in documenting their daily business transactions. The VSEs play a significant role in the socioeconomic development of nations by providing employment opportunities. They contribute to the Gross Domestic Product (GDP) and provide a platform for entrepreneurial skills advancement. However, VSEs have very little access to innovative Information and Communication Technology (ICT) that could help to address the unique challenges that prohibit their growth and sustainability. In many instances, the documentation of VSEs business transactions is still lacking. This deficiency promotes insufficient, unreliable and untraceable business transaction records which ultimately affect the smooth growth and sustainability of VSEs. Mobile technology provides the VSEs with a unique opportunity because of its support for mobility and low costs of system procurement. Moreover, mobile technology can enable easy connection, access and retrieval of VSE services even in the resource constrained environments anytime and anywhere. However, the inherent limitations of mobile devices such as device size, storage size, computing power and battery lifespan have forced many of the existing ICT business applications to continually rely on desktop computers. The desktop computer applications are huge, complex and not compatible with the current mobile devices. The Design Science Research (DSR) method was used to understand how VSEs conduct their daily business transactions, discover essential factors that influence the business processes of VSEs and derive a lightweight framework for mobile documentation of VSE business transactions. The lightweight framework was prototyped as ICT artefact and evaluated to determine the adoption of mobile applications by VSEs for documentation of daily business transactions. The evaluation results revealed the developed lightweight framework to be effective for mobile documentation of VSEs business transactions.

Thesis submitted in fulfilment of the requirements for the degree of Master of Technology: Business Information System In the Faculty of Business At the Cape Peninsula University of Technology, 2013 / The South African manufacturing industry landscape has changed due to the pressures of globalisation and liberalisation of trade policy regimes. The structural shift of this industry has led to a global market in which many small businesses in the manufacturing sector find it difficult to compete with competitors for example, in Asian countries. Companies are required to improve their competitiveness by using various strategies such as e-commerce. However, these strategies are changing economics, markets, industry structure, products and services, the flow of products and services, consumer segmentation, consumer values, consumer behaviour and labour markets. An e-commerce strategy could assist small businesses in emerging markets to streamline their business processes in their respective sectors and industries, thus enabling them to enhance their business activities. Yet, literature reveals that most SMMEs do not take full advantage of e-commerce applications in their business activities. A qualitative approach using a case study methodology is used for this research. The researcher adopted models such as the Technology-Organisational-Environmental model, a value proposition model and a key assets model to collect and analyse evidence to propose guidelines for e-commerce initiatives in the selected environment. The findings indicate that SMMEs could improve their performance by establishing formal strategies and structures to increase their worth. This is done by creating e-commerce strategies to fit their organisational goals and objectives. Furthermore, manufacturing SMMEs need appropriate online platforms to transact and build strong relationships with suppliers, customers and partners. In addition, it is essential for SMMEs to establish and monitor quality standards in their e-commerce activities. It was found that the key assets needed by SMMEs in the manufacturing sector could impact their ability to sustain their business activities. Finally, manufacturing SMMEs need to deliver targeted and contextual marketing messages to help influence potential decision makers. This research contributes to the field of e-commerce by providing guidelines which manufacturing SMMEs could use as a starting point, to understand and improve their current e-commerce strategies and sustain their business growth.