No / The purpose of this paper is to present a knowledge management (KM) tool which has been designed to support the creation of virtual knowledge sharing networks (KSNs). It is a software-based application that enables the sharing of knowledge related to the implementation of manufacturing excellence (ME) best practices and improvement tools. A survey of SMEs was carried out to investigate the implementation of ME best practices. The results indicated that that the main barrier to the implementation of best practices, quality models and improvement tools is a lack of knowledge about these initiatives due to the resource constraints experienced by SMEs. This led to the development of a KM tool to support the creation of virtual networks to enable SMEs to manage improvement projects and share effectively the generated knowledge. The KM tool is currently at the stage of validation and its future implementation is also under consideration. The KM tool supports the creation of KSNs through an explicit KM approach to share ideas, experiences and knowledge about implementation of best practices and improvement tools; helping SMEs to become more competitive. This research has demonstrated that is possible to provide a KM tool that is suitable for use by a KSN of SMEs. This approach allows transferring some of the tacit and explicit knowledge generated during the implementation of improvement initiatives into electronic documents for future consultation by KSN members.

Cybersecurity is a critical concern for all organisations in today’s digital landscape, butespecially for small to medium sized enterprises (SMEs). This thesis investigates the maincyber threats currently relevant for small to medium sized companies as well as whatchallenges these types of companies face in implementing effective cybersecurity measures.Another aim was to identify strategies to help SMEs overcome these challenges and enhancetheir protection against cyberthreats.The data collection method chosen for this thesis was semi-structured interviews based on acomprehensive literature review and with a total of six knowledgeable people in the field. Theresults showed that social engineering and phishing, web-based attacks, malware, maliciousinsiders as well as denial-of-service attacks were the most common cyberthreats faced bySMEs in the last few years. Challenges SMEs face was related to a tendency to underestimatethe risk by management and personnel as well as a general lack of knowledge and awarenessat the companies. Other challenges were resource and technological issues. To protect theirbusiness, most interview participants recommended following a standard like the ones fromthe ISO/IEC 27000 family or an alternative like the SSF 1101. Inventory and risk assessment isrecommended as the first step to take along with hiring employees specifically qualified incybersecurity or taking help from consultants.