Thesis (MTech (Business Administration)--Cape Peninsula University of Technology, 2009 / Over the years, the history of football has been characterised by several incidents of violence and disasters. According to Helding et al. (2002:4) globally, since 1945, approximately 1,000 people are believed to have lost their lives and about 3,400 people have been injured in nearly 30 serious soccer stadium accidents. In 1989, English soccer witnessed a stampede that left around 96 people dead at Hillsborough stadium in Sheffield during an FA cup semi-final match between Liverpool and Nottingham. Similar incidents in Africa occurred in Ghana in May 2001 when 126 supporters died after a stampede at Accra stadium at the end of a local league game. In South Africa, Ellis Park stadium witnessed a similar disaster on 11 April 2001, which left 43 people dead when soccer giants Kaizer Chiefs and Orlando Pirates clashed in a premier league soccer game. South Africa lost the bid to host the 2004 Olympic Games in Cape Town in favour of Athens and the 2006 FIFA World Cup to Germany as a result of perceived high crime rate. Whether perceived or real, issues of safety and security impact negatively on the image of a host nation. On the other hand, South Africa was selected to host the 2010 FIFA World Cup competition, despite a continued prevalence of high crime rates across the country. More effort from the Government is needed to guarantee adequate safety and security at soccer stadiums, training venues, and other areas used for public gatherings. Stakeholders that deal with safety and security, such as SAPS, Metro Police, Fire Brigade, and emergency medical services, should be deployed in such a way that they can respond quickly to emergency situations. A literature review has shown a close relationship between crime and event tourism. The crime mapping concept, which covers hot spot theory, routine activity, crime pattern approach and rational choice theory, helps in the understanding that some areas may be more affected by crime than others and that criminals' motivations can differ. Some of the most recent mega large-scale events used in the literature review includes: FIFA Soccer World Cup Competitions in Korea/Japan in 2002 and in Germany in 2006. This has provided guidance for South African organisers in terms of dealing with security issues. These examples have also provided a framework of reference on how to garner support and collaboration of national and international security agencies, which are relevant to the staging of the 2010 Soccer World Cup in South Africa. The foundation of this research considers the employees views concerning safety, security and health in Cape Town. It is envisioned that these ideas can strengthen future management decisions with regard to preparing safety, security and emergency services for major events such as the 2010 Soccer World Cup. This should not only involve taking note of security staff ideas, but also incorporating them into the grand national safety and security strategy and ensuring the full implementation of the security strategy at ground-level.

Dissertation submitted in fulfilment of the requirements for the degree Master of Technology: Tourism and Hospitality Management in the Faculty of Business at the Cape Peninsula University of Technology 2013 / The continent of Africa hosted the FIFA World Cup™ for the first time in 2010. The historical hosting of Africa‟s first mega-event by South Africa was deemed to be a key opportunity to initiate and promote socio-economic legacies for local South Africans. Therefore, the importance of examining visitor experiences and perceptions of the event cannot be overemphasised. The global struggle for competitive advantage, national reputation or nation branding is in recent times more and more significant as countries compete for attention, respect and trust of investors, tourists, consumers, donors, immigrants and media. Assessing visitors‟ experiences can contribute significantly to knowledge management and inform the planning of future events to leverage positive benefits while minimising the negative impacts. In this study, visitors‟ perceptions of the event are examined using Nelson Mandela Bay / Port Elizabeth (one of the nine [9] host cities for the 2010 event) as a case study. A spatially-based systematic sampling technique was used to interview visitors at fan parks and in the Nelson Mandela Bay Stadium precinct during the 2010 FIFA World Cup™. Face-to-face interviews were conducted and in all, two thousand, two hundred and twenty-five (n=2225) visitors were interviewed. The key findings reveal that many of the visitors came from the key tourism source markets of South Africa (the United Kingdom [UK], Germany, the Netherlands, the United States of America [USA] and France), were men and had an average age of thirty three (33) years. They generally had positive perceptions about the hosting of the event and the quality of tourism facilities and services on offer during their stay in Nelson Mandela Bay / Port Elizabeth, and South Africa generally. Additionally, many visitors suggested that the hosting of the event in Nelson Mandela Bay / Port Elizabeth offered an opportunity to experience a different tourism destination, with potential for future repeat visitations. However, the city was found to be a poor responsible tourism destination and as not being a good value-for-money destination. During the event, the Nelson Mandela Bay / Port Elizabeth region arguably drew its biggest international crowd as it usually receives fewer international tourists when compared to other regions in South Africa. The study therefore underscores the need for local tourism authorities to devise strategies aimed at capitalising on the exposure garnered through the hosting of the event and at maximising the opportunity to tap into new tourism markets with a view to increasing international visitation in a province that is said to attract only five percent of South Africa‟s international visitors.

Thesis (MTech( Tourism and Hospitality Management))-- Cape Peninsula University of Technology, 2011 / South Africa goes down in the annals of African history as the first nation on the continent to host an edition of the Fédération Internationale de Football Association (FIFA) World Cup in 2010. The event has been well publicised by the host nation as an “African World Cup”, with a number of economic, socio-cultural and political legacies projected for all of Africa’s citizens. Such a scenario has triggered hope of anticipated benefits in the minds of such citizens. In this light, several studies in relation to mega-events and the 2010 FIFA World Cup™, linked to perceptions of the event impact on relevant stakeholders, has mainly targeted local South African communities. Given that the event was designed and planned within the framework of an African affair, and with South Africa’s demographic groups being inclusive of resident African immigrants, the study attempted to determine the perceptions of such immigrants residing in Cape Town with respect to the 2010 FIFA World Cup™ and its associated African legacy. The study was conducted before the hosting of the World Cup and the assessment was therefore prospective. In all, 450 questionnaires were administered to respondents in different areas in Cape Town by means of the simple convenient sampling method. Of such questionnaires, 406 were deemed usable and therefore formed the sample size for the study. The key findings of the study in terms of demographic profile reveal the average age of respondents to be 30 years, with more men than women participating in the study. Although the study confirms the male domination of football in terms of participation, increased participation by women is noted in the study. Furthermore, the findings also indicate a high level of participation of resident African immigrants in Cape Town during the 2010 FIFA World Cup™, as spectators, volunteers and operators of small businesses. Most respondents perceived the event as generating positive economic benefits for South Africa and the African continent as a whole. However, the respondents noted concerns regarding the issues of crime, the disruption of daily lives and the increase in the price of goods and services that could result from the hosting. Findings further revealed that a slight majority of respondents were aware of the projected African legacy of the 2010 FIFA World Cup™. The study provides the basis for future research into the perceptions of African immigrants in relation to sport mega-events in Africa. The different roles assumed by such immigrants and the initiatives undertaken in preparation for the event warrants a post-event assessment with a view to determine any shift in perceptions and expectations that might pave the way for a comparative analysis to be done.

Dissertation submitted in fulfilment of the requirements for the degree Master of Technology: Tourism and Hospitality Management in the Faculty of Business at the Cape Peninsula University of Technology / The 2010 FIFA World CupTM was hosted for the first time on the continent of Africa. The importance of understanding residents’ perceptions of such mega-events is key. Most studies that have previously been commissioned on residents’ perceptions have focused on the pre-event, with only a few focusing on what transpired post-event, as regards the legacy impacts associated with a mega sport event of that nature. This study focuses on the residents’ perceptions of the 2010 FIFA World CupTM in Port Elizabeth (one of the nine host cities of the 2010 tournament), with the view to compare pre- and post-event impacts. Both qualitative and quantitative methods of data collection were used in the study. The survey population of interest, included residents living within a two kilometre (2km) radius of the Nelson Mandela Bay Stadium. The sample size (n=700) of questionnaires that was collected (with 350 each for pre- and post-event) was administered in face-to-face interviews that were conducted with the respondents. The results showed significant statistical differences and similarities between the pre- and post-event responses in relation to key socio-economic variables. Shifts in perceptions were noted in terms of comparing both event phases. Post-event, residents displayed a more positive perception of the impact of the event. The study recommends the need to develop legacy indicators to track, monitor and determine the long-term effects of the event. In addition the necessity for a longitudinal study that measures changes in perceptions over time is essential.

Thesis (M.Sc.)-University of KwaZulu-Natal, Durban, 2010.

Thesis (MTech (Tourism and Events Management ))--Cape Peninsula University of Technology, 2011 / The importance of conducting resident perception studies into the phenomenon of mega sports events cannot be over-emphasised; as such studies provide a unique platform by means of which to gauge the perceptions and attitudes of host communities with regards to the impacts of mega-events. In the context of South Africa’s hosting of the 2010 FIFA World Cup, and regarding the perceived impacts of the event on host communities, a couple of studies have been undertaken within the Green Point suburb of Cape Town. As a continuum of such studies, the current study is undertaken with the objectives of ascertaining whether any adaptations have occurred three months before kick-off of the event, and to further provide a platform for post-event longitudinal studies. Furthermore, in cases where changes in perceptions were recorded, previous studies carried out within the same study area were reflected upon. The target population in the study involved residents living within a 2- kilometre radius of the Cape Town Stadium situated in Green Point. A total of 400 questionnaires were administered to residents using a spatially based stratified random sampling method. The focus of the study was to examine the perceptions and attitudes of Green Point residents towards the development of the Cape Town Stadium and potential impacts of the 2010 World Cup on their community. Key findings of the study revealed the profile of Green Point residents to be predominantly male, with an average age of 38.2 years.

Dissertation submitted in fulfilment of the requirements for the degree Master of Technology in Tourism and Hospitality Management in the Faculty of Business at the Cape Peninsula University of Technology, 2012 / Sport tourism, mega-events and the impacts thereof, especially in developing countries, have, in the past, tended to have been overlooked academically. This study investigated 2010 Federation of International Football Associations (FIFA) World Cup™ initiatives in the Eden District Municipality (EDM), Western Cape, South Africa, which is situated between the host cities of Cape Town and Port Elizabeth. The research investigated whether or not planning initiatives being conducted by the district and individual towns in the region were integrated or not, with special reference to the accommodation sector. The sector was the focus of the research, as most plans being conducted in the region were centred on the development of team base camps as accommodation satellites for travelling spectators. The research design consisted of self-administered electronic questionnaires, which were sent to a sample of 587 accommodation establishments. From the survey, a response of 251 valid questionnaires were received. In addition to the questionnaires, five key informant interviews were conducted with representatives from towns in the EDM. The findings indicated that, although stakeholders in the EDM were interested in becoming involved in 2010 FIFA World Cup™ planning, and despite the majority being involved in planning initiatives, little information reached the accommodation establishments in the region. As a result of such paucity of information, establishments were embarking on their own planning initiatives, which were not in conjunction with those being conducted by the EDM. The research also showed that awareness levels of plans being conducted by various stakeholders in the region were very low and that accommodation establishments knew very little about the plans concerned. Moreover, there was scant awareness of the roles of various stakeholders and involved parties in the region. The research established that, although a large number of establishments were aware of the services offered by MATCH Event Services Pty, which was appointed by FIFA to administer its Tour Operator Programme on its behalf, not many had registered with the body, due to any one or more of a range of reasons. Key informant interviews conducted as part of the study found that most of the above-mentioned respondents were working on projects in conjunction with other stakeholders, rather than in isolation, and that the level of buy-in from accommodation establishments was not very high. The majority of key informants agreed that there had not been sufficient or significant communication about the event from the EDM or from local municipalities and that the initiatives of which they were aware lacked a strong legacy focus. From the research conducted, recommendations made were that there should be a more consolidated marketing and planning effort for all towns in the EDM concerned with an event of this nature, while the individual needs, offerings and the nature of each of the towns should still be considered. Planning initiatives in a district municipality should involve all levels of stakeholders, and both communication channels, as well as the roles and responsibilities of all parties involved, must be clearly defined. In planning for the hosting of such an event as the FIFA World Cup™, the long-term needs of the area and the legacy of the event should be the main considerations in ensuring community development and sustainability radiating from the event.

Thesis (DTech (Tourism and Hospitality Management))--Cape Peninsula University of Technology, 2016. / The hosting of mega-events such as the 2010 FIFA World CupTM create expectations from the host nation, especially in the host cities. This is largely due to the impacts associated with the hosting of such events. Planning is perceived to be at the centre of successful hosting of such events. Planning also assists in making sure that benefits from such events are maximised and costs minimised. Events like the 2010 FIFA World CupTM do not only require high level planning but also a multi-stakeholder approach. With South Africa and the continent hosting the FIFA World CupTM for the first time since its inception, expectations were rising from both host and non-host areas. The study investigates a multi-stakeholder approach to planning on the 2010 FIFA World CupTM initiatives conducted by a non-host area - Cape Winelands District Municipality (CWDM), Western Cape, South Africa. The location of the CWDM is less than 45 minutes from the host city (Cape Town). By virtue of its close proximity, the CWDM positioned itself to leverage from the event as a result of possible spill-over effects. The study was driven mainly by five objectives. These include the identification of 2010 FIFA World CupTM planning initiatives, assessment of planning initiatives in relation to beneficiation of local municipalities, gaining an understanding of ways in which various stakeholders are involved in the planning initiatives, ascertaining ways in which various stakeholders perceive the benefits/spill-over effects and examining the alignment, integration and co-ordination of the 2010 FIFA World CupTM planned initiatives in the CWDM. In pursuing these objectives, both qualitative and quantitative research methods were used in the collection of data. Respondents included residents (n=1 250), established businesses (n=108) and CWDM officials (n=5), using stratified random sampling, convenient sampling and purposive sampling, respectively. A total of 1 363 questionnaires were administered among the respondents of the study.