Text in Afrikaans / Die doelstelling van hierdie navorsing is om te bepaal of warmte, empatie en kongruensie as openinggespreksvaardigheid met die verbaal aggressiewe klient enige waarde het en om te bepaal in watter mate maatskaplike werkers vaardig is in die hantering van die aggressiewe klient. Volgens die bevindinge van hierdie ondersoek waaraan vier en twintig maatskaplike werkers deelgeneem het, blyk dit dat daar groot gebreke in die hantering van die aggressiewe klient is en dat maatskaplike werkers nie altyd oor die nodige vaardighede beskik om die uitdaging wat die aggressiewe klient bied, te hanteer nie. Die navorsing kan as 'n voorbeeld van die werkwyse van maatskaplike werkers beskou word en dui daarop dat daar in hulle opleiding ten opsigte van die hantering van aggressie sekere leemtes is. Daar aanbeveel dat hierdie aspek verder ondersoek word. word / The aim of this research was to determine whether conversational skills such as warmth, empathy and congruency have any positive effect when dealing with verbally aggressive clients and to what degree social workers are equipped to deal with aggressive clients. According to the findings of this research in which twenty four social workers participated it would appear that there are serious shortcomings in the way in which they deal with aggressive clients and that they do not always have the skills required to meet the challenges posed by aggressive clients. This research outlines the way in which social workers operate and would seem to indicate that there are serious shortcomings in their training when it comes to dealing with aggressive clients in interview situations. It is recommended that this matter be further investigated. / Social Work / M.A. (Sosiale Wetenskappe (Geestesgesondheid)

published_or_final_version / Social Work / Master / Master of Social Work

published_or_final_version / Social Work / Master / Master of Social Work

Thesis (Ph. D.)--Ohio State University, 2006. / Title from first page of PDF file. Includes bibliographical references (p. 221-225).

Thesis (M.S.W.)--University of Hong Kong, 1980. / Typescript.

Ninety-six child protection files were scrutinized according to the Holland Complex Care Case Review Data Collection Instrument in order to verify the applicability of the instrument to determined the variables influencing social workers in the determination of bringing an adolescent in need of protection into care. Results show that school related issues seem to influence workers in determining the need to remove the child from the family. Statistical analyses indicated numerous correlations supporting the link between case complexity and the need to bring an adolescent into care.

Thesis (M. P. A.)--Texas State University-San Marcos, 2007. / "Spring 2007." Includes bibliographical references (leaves 65-67).

Thesis (Ph. D.)--University of Missouri-Columbia, 2007. / The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on November 28, 2007) Vita. Includes bibliographical references.

Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1989. / Source: Masters Abstracts International, Volume: 45-06, page: 2952. Typescript. Volume contains facsimile documents with various foliations. Includes bibliographical references (leaf [112]).

Thesis (Ph. D.)--Catholic University of America. / Includes bibliographical references (p. 200-207).