Aus der Einleitung: "Die Zweite Digitale oder auch Vierte Industrielle Revolution, Digitale Gesellschaft und Informationsgesellschaft sind Begriffe für den selben Vorgang, nämlich die Verlagerung von höheren Hirnfunktionen auf eine externe künstliche Intelligenz. Im Unterschied zur ersten Digitalen Revolution, die von der Erfindung des Mikroprozessors und dessen Programmierung geprägt war, führen aktuelle rechnergesteuerte Maschinen nicht nur vorgegebene Routinen aus und reagieren auf Signale externer Sensoren, sondern entscheiden autonom auf der Basis eines multisensorischen Inputs. Sie werden damit als sprachgesteuertes Smart Phones oder als kollaborative Roboter (Elkmann 2016) in einer Fertigung zum Partner des Menschen, dem sie sich anpassen. Smart Phone und Roboter erweitern qualitativ und quantitativ die Möglichkeiten eines Menschen und wirken auf den Menschen zurück. ..."

Made available in DSpace on 2016-06-02T19:51:26Z (GMT). No. of bitstreams: 1 1307.pdf: 2216303 bytes, checksum: 5f2e521f10e215ad8a43ba918e97cd08 (MD5) Previous issue date: 2007-02-02 / The work and its organization are suffering continually modifications front to the new requirements from the contemporary society. The insertion of new information and communication technologies in the productive processes directs new studies to better understand the logic behind the transformation process and the work organization. The proposal is to study analytically and qualitatively the transformation of the work generated from the insertion of information and communication technologies in the productive processes, as well as the difficulties experienced by the workers. The focus inside the service sector is realized by the study of the Communitarian Library of the Federal University of Sao Carlos (UFSCar) as organization. By the ethnography descriptive methodology, the analysis is made to identify how the library have changed and continue to modify itself with the introduction of information and communication technologies in its products and services and how the employees have been dealing with the difficulties generated by this process. / O trabalho e sua organização vêm a tempos sofrendo modificações frente às novas exigências da sociedade contemporânea. A inserção de novas tecnologias de informação e comunicação nos processos produtivos direciona novos estudos a serem realizados para entender melhor toda a lógica do processo de transformação e organização do trabalho. A proposta é estudar analítica e qualitativamente a transformação do trabalho gerada a partir da inserção de tecnologias de informação e comunicação nos processos produtivos assim como as dificuldades encontradas pelos trabalhadores com a introdução das mesmas. O recorte dentro do setor de serviços é feito pelo estudo da Biblioteca Comunitária da Universidade Federal de São Carlos (UFSCar) como organização. Pela metodologia etnográfica descritiva, a análise é feita para identificar como a biblioteca se modificou e vem mudando com a introdução de tecnologias de informação e comunicação nos seus produtos e serviços, e como o funcionário enfrenta as dificuldades decorrentes dessa introdução.

(in English) The subject of the Diploma thesis is the process of sharing of economic information and knowledge suitable for corporate governance. A special attention is focused on an effective utilization and development of information and communication technologies (ICT). At the beginning, information society and basic terms are defined, such as information economy, economics of information, information management and knowledge management. Furthermore, the strategic importance of enterprise information systems and other solutions for improving business information processes are described in general. The final chapters deal with Competitive Intelligence (CI) and Business Intelligence (BI) and contain the overview and analyses of the most important information products of economic information from commercial and non-commercial sectors [Author's abstract].