<p> Leadership theories provide guidance, methods, and models for effective leaders. Many leadership theories, such as transactional, transformational, and servant leadership, identify a set of leadership traits or behaviors an effective leader possesses. Robert Greenleaf's (1970) servant leadership theory and characteristics have endured for decades. Greenleaf's servant leadership theory has resurfaced and grown in popularity as evidence by his work being widely cited in new publications, leadership journals, and articles on servant leadership (e.g., Ken Blanchard, Stephen Covey, and Peter Senge). </p><p> A number of authors have studied Eunice Kennedy Shriver and written about her leadership style, but no one to date has conducted an analysis to determine if her characteristics match those of a servant leader. This dissertation was a historical case study to recognize the leadership of Shriver and analyze the supposition that she was a servant leader. Shriver had the vision that became the Special Olympics movement that transformed the lives of people with intellectual disabilities and their families and communities worldwide. The fact that under the leadership of Shriver the Special Olympics achieved global success makes a study of her leadership style significant to the field of organizational leadership. </p><p> This qualitative case study sought to determine if leadership behaviors of the research subject, Eunice Kennedy Shriver, exemplified the 10 characteristics (behaviors) of servant leadership as defined by Robert Greenleaf (1970) and Larry Spears (1995, 1998b). </p><p> Servant leadership is the antithesis of leadership in much of corporate America. For decades, American managers of large corporations and the military have applied an autocratic (command and control) style of leadership. Servant leaders are selfless and seek to invest in the people they lead by genuinely caring about them and their success. They understand that success is realized through the efforts of their followers over selfinterest (Greenleaf, 1977). </p><p> Leadership can be a company's competitive advantage, and servant leadership can be the key element. Laub (1999) and Parolini (2004) found that organizations that fostered a servant leadership culture capitalized on the skills of both their employees and their leaders, which led to greater employee engagement and profitability (Block, 1993; Wheatley, 2005).</p>

<p> Community college student support services are an important aspect of success among community college students. Theoretical and empirical models of organizational politics and withdrawal guided the expectation that community college employees who perceive their organizations as political may withdrawal from their organization, diminishing the services delivered to students at the institution. A multisite cross-sectional survey design was utilized to gather quantitative data via Survey Monkey from national professional organizations. Two-hundred seventeen usable surveys from community college administrators (executive, mid-level managers, and administrators) were gathered. Data were analyzed via correlation and regression models to examine if political skill reduced or moderated the relationship between perception of organizational politics and work withdrawal behaviors. Employee political skill was a partial antidote, reducing the effect of organizational politics on withdrawal behaviors, but there was not a significant interaction moderating effect. Recommendations include political skill training for community college administrators as part of their professional development program, as well as including graduate education components and new employee orientation programs. Such training could lead to positive social change in community college settings by increasing levels of service and job satisfaction and reducing attrition among community college administrators, leading to higher levels of community college student satisfaction and graduation rates.</p>

<p> To what extent is it possible for a social movement to transform a public education system in order to promote an alternative social vision? Under what conditions can this implementation occur within the bureaucratic state apparatus, at the regional and national level? How does state-society collaboration develop, in contexts where civil society groups and the state have opposing interests? This dissertation addresses these questions through an investigation of the educational initiatives of the Brazilian Landless Workers Movement (<i>Movimento dos Trabalhadores Rurais Sem Terra,</i> or MST), a national social movement of rural workers struggling for agrarian reform. MST activists have been able to implement educational proposals in rural public schools that encourage youth to stay in the countryside, foster a sense of belonging to the movement, promote collective forms of work, and practice participatory governance. </p><p> Part I provides an overview of the multi-level and multi-sited political ethnographic approach used to conduct this research. It then reviews the literature on social movements and state-society relations, and considers how a Gramscian framework can be used to analyze how social movements implement educational proposals in public schools that are opposed to the interests of the dominant class. Part II examines the history and national expansion of the MST's educational initiative: how activists first developed their educational proposals; why the movement went from promoting popular education to participating in the public educational sphere; and why and how the federal government appropriated these ideas as a new approach to rural schooling, known as <i>Educa&ccedil;&atilde;o do Campo</i> (Education of the Countryside). Part III explores the MST's attempt to transform public schools in three state educational systems and two municipalities, and why the MST's success differs drastically across the country depending on the state capacity, government orientation, and level of MST mobilization in each region. </p><p> Comparison of the outcomes in these subnational cases yield new and unexpected insights into the relationships and conditions that lead to or impede participatory governance: (1) low-capacity governments and weak institutions can offer unusual openings for social movements to implement participatory initiatives; (2) high-capacity state antagonism negates the positive effects of mobilization; (3) not-so-public forms of contention are an effective strategy that social movements can use to engage the state and participate in the provision of public goods; (4) technocracy is a significant barrier to participatory practices, even among supportive governments; and, (5) state-society collaboration is not possible if the leadership of a social movement does not have a strong connection to its base. </p><p> Significantly, this research shows that the implementation of a social movement's goals through the state apparatus does not always lead to movement cooptation or decline. Additionally, public schools, normally institutions reproducing state power, can be used by marginalized communities to support alternative social visions. However, the case of the MST also illustrates that this process is never straightforward, easy, or permanent, as it requires communities to first develop a common vision, and then work with, in, and through the ever-changing power structures to implement this vision.</p>

<p> Existing research has shown that gender stereotypes regarding characteristics of men and women influence others' perceptions of their fit with organizational roles, including leadership roles (cf. Eagly &amp; Karau, 2002). However, little research has examined stereotypes regarding other demographic characteristics (e.g., race, sexual orientation) and how they may interact with gender stereotypes to influence leadership evaluations. The current study examined whether leader gender and sexual orientation interact to influence subordinates' evaluations of leader effectiveness, likability, and boss desirability using an experimental design. In addition to examining whether leader gender and sexual orientation interacted to predict leader evaluations, the present study also examined why, or the mechanisms, that underlie these effects. Specifically, the present study evaluated two potential mediators: (1) role incongruity, perceptions that there is a misfit between the characteristics of an individual and the role on communality (or warmth) and agency (or competence) and (2) moral outrage, affective reactions of contempt, anger, and disgust toward individuals and/or groups who violate societal mores. Results indicate that gay and lesbian leaders were perceived to be less agentic and more communal than their heterosexual counterparts, though leader gender and sexual orientation did not interact in predicting perceptions of agency and communality. Furthermore, in the full sample, leader gender and sexual orientation interacted to predict moral outrage. When examining moderated mediation analyses, moral outrage mediated the relationship between leader demographics and evaluations of leader effectiveness (but not leader likability) for gay male leaders. Results from the present study helps to inform researchers and practitioners regarding how and why stereotypes influence others' leadership evaluations and suggest entry points for interventions designed to minimize discrimination against sexual minorities in organizational settings.</p>

<p> Expatriation is becoming an attractive career path for many people due to the global economic movement. People experience career transitions due to change of organization, locations, responsibilities, reporting structures, and work groups. Expatriates in particular experience more extreme changes because of challenges they encounter from language differences, geographical distance across countries, culture, habit, and life style. These changes influence people's perspective in seeing things, including their self-identity. The aim of this research was to explore the evolvement of expatriates' self-identity. </p><p> A qualitative research design using reflexive narrative inquiry was employed. Seven current and former expatriates from Australia, Japan, Netherlands, United Kingdom and United States participated in this study. Through an interview process, these individuals reflected upon and shared their international experience retrospectively. Using expatriates' own narrative, an individual identity transformation story was constructed in order to answer the research question of this study: How does international experience influence a person's self-identity? </p><p> Participants noticed significant and previously unknown changes in their behavior and outlook from their assignments. These varied based upon their motives for accepting the assignment, social interaction, work requirements, and personal attitudes. The study reveals that international assignments help expatriates discover the identity that they may not have recognized previously, and affirms and transitions their already known identity to a different level through new learning and relationships from their experiences. Expatriates' enjoyment of their experience is highly influenced by their social interaction and dialogue with others. One of the drawbacks from expatriation, especially for those who are on long-term international assignments and deep immersion in the local culture, is the losing of their definition of home.</p><p> As a result of this study, recommendations include an opportunity for organizations to conduct a fit-gap analysis with employees. Results can provide information on employees' level of readiness to take on an international role, and for organizations to better support employees' preparation needs. Onsite coaching and support groups for expatriates can be beneficial to alleviate the stress that occurred during their on-boarding. In addition, expatriates are encouraged to establish their social network in the host country.</p>

<p> Poor and inadequate customer service is prevalent in the public sector of emerging economies. Also, limited leadership roles are ascribed to frontline employees in the sector. Improving customer service and empowering frontline employees could increase organizational effectiveness. The goal of this qualitative phenomenological study was to explore the problem of inadequate customer-service delivery skills and limited leadership roles for court personnel in the Lagos State Judiciary, Nigeria. The research was guided by two research questions: In what ways could the servicing experience of customers by court personnel/leaders in the Lagos State Judiciary be improved upon? and What are the lived experiences of leaders and customers in the Lagos State Judiciary System? The study participants&rsquo; were 25 court users of the Lagos State Judiciary. The data were subjected to analysis using the 4 step modified Van Kamm method by Moustakas to identify themes through exhaustive data coding and data distillation The 14 interview questions resulted in the emergence of 34 primary themes. Five overall themes emerged from thematic clusters and they were capacity building, attitude of court officials, policy changes, interaction with stakeholders and leadership training. The findings showed strong similarities between the participants&rsquo; lived experiences and experiences presented in relevant literature. The implication was that the management (leaders) of the Judiciary might benefit from this study by adopting the Folami Model for Improving Customer Servicing in the Lagos State Judiciary (FMICS &ndash; LSJ) to achieve customer service improvements. Researchers may wish in the future to explore the twin concepts of customer service and leadership styles in other contexts further to add further insight to existing literature.</p>

<p> Healthcare today is constantly transforming as hospital systems are challenged to maximize productivity and value. Factors such as occupational stress, difficult working conditions, unresolved conflict, lack of leadership, and increased complexity of healthcare foster disruptive and uncivil behavior and directly impact work performance, patient safety, and the physical well-being of those providing or supporting the care given to patients. The objectives of this study were to: 1. assess the prevalence of incivility within a large metropolitan healthcare organization, 2. determine differences in the frequency of incivility within select occupational groups, and 3. examine the relation between incivility and productivity, organizational commitment, job satisfaction, and workplace stress. The study was a cross-sectional, correlation design, using survey methodology. Data were collected from employees working in one organization consisting of an acute care facility, outpatient centers, and ambulatory locations. The study population included direct and non-direct patient care job categories and physicians.</p>

<p> This study posits a new research model for Armenian American leadership. The study aims to fill the void in Armenian American leadership literature, while adding to the leadership studies of other ethnic and racial groups in the United States of America. Furthermore, this study aims at discovering the unique characteristics of Armenian American Leadership in relation to cultural acculturation and more specifically how Anglo-cultural influences in leadership may or may not enable a better understanding of diversity within the Armenian American community, along with the role of trend development. </p><p> This study examines similarities and differences of leadership styles by analyzing the data both from elected officials and none elected leaders of major Armenian organization in Glendale (who are not elected by registered voters of City of Glendale, but by members of their organization). Furthermore, the study examines the relationship between leadership style, and acculturation in Glendale among Armenian American elected leaders, and non-elected leaders. Specifically, the study aims to determine specific and unique leadership behaviors among respondents reflecting perceived leadership styles, and their commitment to a cause. Additionally, this study seeks leader identification of individual acculturation level as means of examining associations between acculturation, and leadership styles. </p><p> Correlational analyses were performed to compare the study's findings based on samples drawn from the Multifactor Leadership Questionnaire (MLQ) and Acculturation Rating Scale for Armenian Americans (ARSAA) developed by using the Acculturation Rating Scale for Mexican Americans (ARSMA-II), whereas, past similar scales have never used literature and data to justify the revision and adaptation of the scale from "Mexican" to "Armenian" but this study does. </p><p> The study aims to increase understanding of Glendale's Armenian American residents, and community leaders in terms of leadership perception, style, and relationship to the future and growth of the community. Additional exploration of the relationship between acculturation, and self-perceived leadership style, of Glendale's Armenian American elected leaders will add to the body of leadership literature pertaining to acculturation, as well as to Armenian American ethnic culture, self-identity, and overall influence within the culture. Lastly, the study will enable deeper understanding of history, dynamics, and characteristics of Armenian Americans in Glendale by penetrating the history of the community and leaders, all with an eye on present dynamics. It is anticipated that this study will lead to future studies of ethnic-specific leadership styles, especially those of the under-researched Armenian American community.</p>

<p> This qualitative study investigated the information culture and beliefs within two United Church of Christ congregations in Northeast Ohio. One congregation was Open and Affirming (ONA), and one congregation was not. ONA refers to a congregation's decision to be listed as a place where LGBT individuals&mdash;in particular&mdash;are welcomed and accepted. Using a purposive sampling technique, 8 focus groups of 4-8 participants each were asked to discuss content derived from three research question areas: participant beliefs, information that participants used to inform these beliefs, and how this information was used.</p><p> Analysis found that both congregations espoused the superiority of their beliefs about inclusivity, thus creating a paradox whereby their inclusivity involved excluding beliefs of exclusion. Because the ONA congregation preferred a personal expression of belief, they were more comfortable with the potential divisions caused by this paradox than the non-ONA congregation, which preferred a communal expression of belief. </p><p> Analysis also found that most participants relied heavily and placed great authority in information from internal sources, e.g., prayer, meditation, and emotion. The ONA congregation reflected the presence of more unique information, indicating that they approached the Bible and other common religious information critically and with more freedom to come to different conclusions than fundamentalists and biblical literalists. </p><p> Despite these differences in belief expression and information type, the analysis found that both groups showed evidence of Chatman's Small Worlds theory. First, participants showed evidence of unmet information needs. Many lacked confidence in the ability to articulate personal beliefs. Second, participants noted the presence of long-term attendees who determined the relevancy of incoming information. Finally, participants tended to guard against disclosing information about personal problems to other congregants, preferring to anonymously seek out answers. </p><p> The research highlights the social nature of belief formation and the impact of religious tradition, pastoral sermons, and external information on these beliefs. It contains important implications for pluralistic communication and the social nature of organizational legitimization. It extends the literature on belief formation and information science by developing mid-range theories about the processes by which individuals in religious communities use information to form beliefs.</p>

<p> This action research study examined the impact of participation in an appreciative inquiry (AI) intervention on social service workers' level of compassion fatigue. Five workers plus two of their managers took part in the study. A 6-hour AI intervention was held and participants completed pre- and post-tests of the Professional Quality of Life Scale to measure their compassion satisfaction, compassion fatigue, and burnout. A focus group also was held to gather qualitative data about the impact of the intervention. Results indicated that the intervention was highly valuable for strengthening working relationships, underscoring the positives in otherwise emotionally difficult work, and learning how to avoid or reduce compassion fatigue. Based on these findings, periodic AI interventions are advised to reduce social service workers' compassion fatigue by sharing their experiences and focusing on the positive. Future research should eliminate the limitations of the present study by expanding the sample and gathering multiple forms of data.</p>