Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2009 / Access to basic water and sanitation services in South Africa is considered a basic human right, and constitutionally, local government is responsible for the provision thereof. However, in the informal settlements in towns and cities, residents continue to be exposed to environmental health risks that result from poor and inadequate basic sanitation provision. Municipalities are under pressure to address the sanitation backlog according to the national target that is based on the Millennium Development Goals (MDG). The provision of infrastructure alone does not account for the provision of an improved, safer and more hygienic environment for its users. A badly managed sanitation facility is an environmental health risk, and it encourages inappropriate and unsafe sanitation practice. Municipalities cannot claim to meet the sanitation backlog targets unless appropriate and effective management systems are in place to operate and maintain the basic sanitation facilities provided. Through the Integrated Development Plan (IDP) process, local government is encouraged to develop partnerships to promote economic development and job creation, particularly in areas of extreme poverty and high unemployment through the delivery of services. Public participation, social learning, empowerment and sustainability are the key components of the people-centred development approach that currently guides the delivery of municipal services South Africa (Davids,I. 2005). The White Paper on Local Government advocates municipalities to work with communities to find sustainable ways to meet their needs through an approach that is driven by formulating linkages between development, service delivery and local citizen participation (Mogale, T. 2005:219). It is also argued that the only way to effectively link poverty reduction strategies and improved service delivery is through the formation of partnerships that are based on meaningful participation (Mogale, T. 2003). Public participation also allows for an opportunity for increased community buy-in and support that is essential for the sustainable delivery of services to informal settlements so as to reduce incidents of misuse and vandalism. Communication and collaboration across municipal departments is also required, as sanitation service delivery in its broad definition, falls across the Water Services, Health and Solid Waste Departments. Hence the need for an integrated and inclusive approach to planning is required. Using a participatory action research (PAR) process, this study proposes to investigate whether there are local community-based opportunities for the procurement of some of the operation and maintenance tasks for the recently refurbished public ablution blocks in an informal settlement within the City of Cape Town. Public ablution blocks are one of the sanitation technology options available for the provision of shared basic sanitation services provided to informal settlements within the City of Cape Town. The research is divided into three stages. The first two stages serve as the building blocks for the third stage of the research. The objectives are to obtain an improved understanding of the “local knowledge” at community level, to obtain an understanding of the operation and maintenance activities in informal settlements currently being undertaken by City of Cape Town, and to initiate contacts and develop relationships with key stakeholders for their participation in the focus group discussions in the third stage. The third stage of the research proposes to adopt a participatory approach involving key stakeholders to identify the opportunities and make recommendations to the City of Cape Town to consider for the development of an operational plan for the operation and maintenance of the Khayelitsha Ablution Blocks.

Dissertation submitted in fulfillment of the requirements for the degree Magister Technologiae: Public Management in the Faculty of Business at the Cape Peninsula University of Technology / This study interrogates the process followed by the South African government in transforming informal settlements into formal settlements, with specific reference to Khayelitsha Township, located just outside of Cape Town. Three informal settlements within Khayelitsha Township (Nkanini in Makhaza, RR and BM both in Site B) were identified for purposes of conducting this study. This study aims to interrogate the government’s effort to eradicate informal settlements. It employed a quantitative tradition where a structured questionnaire was distributed to 100 subjects. These included ward councillors, government managers, researchers on Community-Based-Organisations and Non-Governmental Organisations. The study revealed that research participants believed that there were no changes taking place in the informal settlements and they are growing in a fastest pace. The study findings also depicted that in order to transform informal settlements all key stakeholders should work in collaboration with each other. This study will contribute to the body of knowledge as there is paucity of data regarding the transformation of informal settlements to formal housing.

Thesis submitted in partial fulfilment of the requirements for the degree Doctor of Technology: Public Management in the Faculty of Business at the Cape Peninsula University of Technology / The purpose of this study is to develop a business framework for the effective start-up and operation of African immigrant businesses in the Cape Town Metropolitan Area of South Africa. The question that guides this research is: how do African immigrants use their entrepreneurial attributes to acquire the resources necessary to start-up and operate successful businesses in the Cape Town Metropolitan Area?The study was conducted within the context of the economic development mandate as prescribed by the constitution of the Republic of South Africa Act, 1996. The development agenda also includes community, social and welfare promotion premised on the Keynesian principles that the government introduces interventions where there is an economic failure. In the South African context, this relates to unemployment and due to the prevailing economic down turns a greater reliance by the populace for social and welfare support. In recent years, immigrants especially from African countries have found themselves in a similar situation (That is in need of economic, social and welfare support). However, the government, particularly local government does not have the resources, especially financial resources to assist all local entrepreneurs, including immigrant entrepreneurs. Although there is a wide coverage of immigrant entrepreneurship in developed countries, much still has to be done as far as developing countries are concerned. From a South African perspective, there is so far no study entirely devoted to African immigrant entrepreneurship. This notwithstanding, there seems to be a growing consensus on the fact that SMMEs in South Africa are disproportionately constrained by start-up and operational factors such as finance, insufficient demand, lack of business skills and lack of information, although one cannot generalise especially as immigrant entrepreneurs face a slightly different dynamic. No studies focusing on immigrant-owned businesses in general and particularly how they tap into their entrepreneurial traits to start-up and grow successful businesses has been conducted in South Africa. At one level, the finding of this study provides vital information for new immigrants venturing into self employment. At another level, the study may provide vital insight into immigrant entrepreneurship in South Africa. Limited job opportunities force African immigrants into self-employment. However, due to the numerous challenges that they face, only a few of the immigrant-owned businesses get off the ground, let alone grow. It may be argued that most of these African immigrant-owned businesses fail to reach their full potential because they (the owners) are unable to exploit the entrepreneurial attributes that they bring or have at their disposal upon arrival. Three interrelated concepts: entrepreneurial attributes, business start-up and operation resources, and business success, are linked in this study to develop a framework for the effective start-up and operation of immigrant-owned businesses. The proposed framework seeks to encourage African immigrants to match the entrepreneurial attributes that they come with to the business opportunities and challenges that they may face in establishing and growing their businesses in South Africa.The study was designed within the quantitative and qualitative research paradigms, in which a triangulation of three methods was utilised to collect and analyse the data. From a quantitative perspective, the survey questionnaire was used. To complement the quantitative approach, personal interviews and focus groups were utilised as the methods within the qualitative approach paradigm. The research revealed that an African immigrant entrepreneur is most likely to be a male within the age range of 19 and 41 who has been forced to immigrate because of political circumstances back home. The decision to immigrate as well as the choice of South Africa as a host country was entirely dependent on the immigrant. Once in South Africa, limited job opportunities forced these immigrants into setting up their own businesses within the informal sector as their starting point. In order of importance, financial, physical, human, and informational resources were identified as being critical for the start-up and operation of a business in South Africa. In terms of acquiring the resources to start-up and operate a business, and from a financial perspective point, African immigrant entrepreneurs unwillingly made use of personal savings to finance their businesses during the start-up phase of the business. Financial resources played a double role in that they determined the main sources of physical resources used. From a human resource standpoint, African immigrant entrepreneurs preferred employing South Africans during the start-up phase of the business, and the reverse was true during the growth or operational phase. To a limited extent, family labour was involved at both the start-up as well as the operational phases of the business; with formal education and prior experience playing a significant role as far as the human resource mix was concerned. In terms of information, African immigrant entrepreneurs made use of two primary sources of information namely, their ethnic networks and friends from somewhere else.

Thesis (MTech (Marketing Management))--Cape Peninsula University of Technology, 2008 / Resident within the context of tourism marketing, this research, following a proposal that marketing the Western Cape Wine Routes, as a destination component, may enrich and strengthen the image and competition of South Africa as a tourist destination in China, has focused on the psychological behaviour of Chinese tourists and their demographic profiles in respect of the Western Cape Wine Routes. Within this research, a mixed research design was adapted, after layered literature studies that comprised tourism and marketing, consumer [tourist] behaviour and wine tourism, while fieldwork involved both qualitative and quantitative approaches, which covered both experienced and non-experienced Chinese tourists with regard to the Western Cape Wine Routes. During the research fieldwork, a tourist investigation included a set of mini-group interviews and an intercept survey [comprising 275 samples], which provided an understanding of Chinese tourists in respect of the Western Cape Wine Routes, as well as South Africa and Cape Town, by both underlying and broad data. As a result of this research, a blueprint to market the Western Cape Wine Routes as a destination component in China, in the form of a formulated framework, some business recommendations at a strategic level, are represented, which include strategic marketing directions, Chinese tourist market analysis, evaluation of current competition, SWOT analysis, strategic objectives and corresponding strategies in the form of the 8Ps of the tourism marketing mix, as well as major complementary strategic resources. Finally, within an academic perspective, future studies are also suggested. Key words: Chinese tourists, South Africa, strategic marketing, tourism, Western Cape, wine tourism, wine routes and wine tourists.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Human Resource Management in the Faculty of Business at the Cape Peninsula University of Technology / This research examines staff perceptions of the recruitment and selection processes in a tertiary education setting in South Africa. It aims to determine if there is a correlation between these perceptions and the productivity of staff. The benefit of this research lies in the fact that tertiary education institutions are at the last rung of the ladder of any nation’s human capacity development initiatives. Thus, if the processes by which they recruit and select their staff are perceived to be flawed, the consequences in the fulfilment of their afore-mentioned mandate would be compromised. There are many tertiary educational institutions in the Western Cape province of South Africa. These include traditional universities, comprehensive universities, a university of technology and FET colleges. This study focuses on one particular tertiary institution in the Western Cape. Due to the position taken by the institute in the current study on privacy issues, the said institution will be referred to as “Institution X”. The research adopted a quantitative data collection and analysis approach because it was deemed to be the most effective, objective and unobtrusive in the circumstance. Data was collected from the population of academic and non-academic staff of an identified faculty within a campus of the institution. The population of this study was 370 staff and the actual sample size represented 30% of the population. Unfortunately the final actual sample size was 106 and not 111 as originally planned. The sample technique that was used for this study was a systematic sample. Therefore, every tenth name on the list that represented the population was selected. The data collection instrument was a researcher-developed, self-administered questionnaire (a Likert-type attitude scale). Ethical clearance was obtained from the institution. Furthermore, a clear statement of informed consent was contained in the questionnaire that was distributed to participants, in addition to clear instructions on how to complete the questionnaire with assurances of strict anonymity and confidentiality of the process. The research revealed that there is a relationship between employee perceptions of recruitment and selection and organisational productivity. Further studies can be initiated to investigate what strategies may be used for recruitment and selection in order to increase productivity, ways in which tertiary educational institutions can increase productivity using recruitment and selection processes and identify challenges and benefits of recruitment and selection processes with regard to productivity. Further studies can also evaluate the impact of recruitment and selection processes on an institution of higher learning.

Thesis (MTech (Business Administration in Project Management))--Cape Peninsula University of Technology, 2011. / Human capital is both a key driver of economic growth and a means to promote overall development. In order to enhance human capital in South Africa, tertiary institutions have seen a tremendous increase in students' enrolment over the past few decades. But, in spite of the need for skilled labour, tertiary education graduates are increasingly faced with unemployment, which poses a serious obstacle to the economic growth of the country. This study investigated the role of tertiary education in enhancing selfemployment among project management graduates. This study was descriptive in nature and intended to find answers to research questions, which comprised the extent to which tertiary education seeks to motivate students to self employment. In addition, the study sought to find challenges related to self-employment facing project management students after they have completed their studies, as well as reasons why some people choose self-employment over salaried employment. Data were collected with the use of a self-administered structured questionnaire. Collected data were analysed using of the statistical software for social science (IBM SPSS Statistics version 19) for descriptive statistics in the form of tables and charts. Furthermore, statistical tests, using chi-square values at the 0.05 level of significance, were performed to determine factors influencing individuals to choose a self-employment career. The study found that education may either enhance individual entrepreneurial ability, thereby increasing the likelihood of choosing self-employment or increase opportunities for paid employment, both of which reduce unemployment. In addition, tertiary education provides human capital that enables graduates to achieve increased level of productivity, which leads to earning more income than lower educated people in both paid employment and self-employment career. Unfortunately, graduates face financial related challenges, which constrain them from undertaking self-employment endeavours. The results of this study suggest that graduate unemployment can only be eliminated if students are provided with the right skills and knowledge to match the requirement of the employment market. Furthermore, the study suggests that graduates should be assisted financially at the initial stage of their self-employment activities.

In 1932, six Missionary Franciscan Friars from Bavaria came to South Africa at the invitation of Bishop Adalbero Michael Fleischer (1874-1963), a Mariannhill missionary in Natal. His vision was that they would establish a “Franciscan Family” there. Despite this invitation, the Friars were not welcomed by the Mariannhill community and went on to found the Mount Currie Prefecture (Diocese of Kokstad) in 1935. There the Franciscans became involved in the life of the ordinary people, who were otherwise abandoned by the government. Among other activities, they provided schools and gardens, and embarked on skills development projects for the youth. The Holy Cross Sisters - whose arrival in 1926 pre-dated that of the Friars - played a crucial role in these developments. From 1952, their educational work would be supplemented by the medical work of the Franciscan Missionaries of Mary Sisters. The arrival of Irish Franciscans (1946) and English Franciscans (1948) brought tensions and differing interpretations of the form that the vision should take. In addition, the Friars were men of their times and products of their particular backgrounds. For example, while some saw their African converts as equals, others were prejudiced against them. However, this thesis – the work of an “insider” to the faith and to the Order, argues that despite tensions and shortcomings, the settlement, and continuing presence, of the Franciscan Friars and Sisters in the Eastern Cape was an eventual realization of Bishop Fleischer’s vision, even though in a slightly different manner from the original ideal. In the early nineteen sixties a new and powerful spirit invaded the Catholic Church. The Second Vatican Council took place from 1962 to 1965. It may be argued that, from that time onward, the Church has never been the same again. In accordance with this call and invitation of the Second Vatican Council for quite some time it has been my earnest desire to get down into a more in-depth study of the history of the Franciscans in South Africa than that provided by the two existing works on this topic. It is my hope that this thesis will contribute to a soul-searching of the Franciscans as they continue to live and minister to the people of South Africa. This history will hopefully teach us to learn from and be inspired by the great and heroic deeds of our spiritual forebears – our Franciscan brothers and sisters – and also teach us to learn from their mistakes.

M. Ed. / The purpose of performance appraisal can be seen as a means to improve the organization's performance through the enhanced performance of individuals. When people think about performance appraisal, they often refer to a number of more specific positive objectives such as, (Fisher, 1996:11): to review past performance; to assess training needs; to help develop individuals; to audit the skills within the organization; to set targets for future performance; and to identify potential for promotion. The problem, however, often stems from the negative perception of individuals that may believe that performance appraisal is simply used by an organization to apportion blame and to provide a basis for disciplinary action, or to demote or find fault with employees. Some people see it as a stick (Fisher, 1996:11) that management has introduced with which to beat people. And if that is their attitude — with or without cause, performance appraisal is doomed to failure. Improvement in performance (Redfern, 1984:1) is widely acclaimed as a most desirable goal of personal evaluation or appraisal, yet the types and kinds of evaluation procedures developed often make the attainment of this goal very difficult. A performance appraisal provides a periodic opportunity for communication between the person who assigns the work, and the person who performs it, to discuss what they expect from the others and how well those expectations are being met (Maddux, 1986:9). Performance appraisals are not hostile proceedings, nor for that matter are they social chitchat. They are an essential communication link between two people with a common purpose. Leading these discussions is not always easy, but the principles and techniques for effective sessions can be learned and applied by everyone. Too often appraisals are left until the last minute and then done in a hasty and unprofessional manner. When this occurs, the results are poor. The superior feels guilty and the employee unimportant and let down. The Government's educational reforms have created an unprecedented rate of change in schools (Healy, 1994: 9). They have also raised basic questions about the purpose of education and the nature of school management and leadership. In this context, there is an urgent need for all of us with an interest in education to step back and reflect on recent educational reforms, to reaffirm old truths and successful practice where appropriate. We need to sift out and implement the best of new ideas, modifying or abandoning those, which are a distraction from the central purpose of schools. This will ensure that an education of high quality is a guaranteed opportunity for all children and young people. Few in education would seriously question the principle of appraising the performance of educators. It is clear that leadership of high quality is a crucial ingredient of successful schools. We should therefore be seeking new insights into ideas, which contribute to effective leadership and making sure that we learn the lessons when things go wrong.

M.Com. / Please refer to full text to view abstract

M.Comm. / Hierdie studie het ten doel om die volgende te bereik: Om 'n oorsig te bied oor die geskiedenis van KMMO's in Suid-Afrika Om 'n kritiese beskouing te bied oor die makro- en mikro- ekonomiese omgewing waarbinne KMMO's in 'n hedendaagse Suid-Afrika funksioneer Gegrond op die voorafgaande doelwitte, om hipotese stellings te formuleer wat die basis sal vorm vir 'n model vir die bemagtiging en instaatstelling van KMMO's in Suid-Afrika, met die oog op verdere studie.