Les entreprises affrontent des conditions difficiles liées au rythme des changements observés en ce début de XXIème siècle et ont du mal à susciter l’engagement des salariés. L’objet de cette recherche a été d’investir de nouvelles réflexions managériales en s’interrogeant sur la contribution de la spiritualité au travail à l’engagement affectif des salariés. Pour vérifier l’existence de ce lien, une étude du cas « Sodexo Tunisie » a été réalisée à travers des entretiens semi-directifs. Ces entretiens ont fait l’objet d’un double traitement, statistique, à l’aide du logiciel Alceste, puis qualitatif par le biais d’une analyse de contenu thématique. Il a été conclu, d’un côté, que les formes de base de l’engagement affectif des salariés, à savoir leur attachement émotionnel, leur désir de rester et de réaliser des efforts particuliers, sont favorisées par la dimension spirituelle « esprit de survie » reliée à la présence et le « partage de valeurs communes » de l’entreprise. De l’autre côté, les formes corrélées d’engagement affectif interprétées par «l’identification psychologique au travail » et «l’identification psychologique au groupe » sont associées aux dimensions spirituelles « gouvernement de soi » et « vie intérieure » pour la première, et « esprit de corps » pour la deuxième. Exploitées dans une optique managériale, ces dimensions spirituelles favorisent la reconnaissance des individualités (révélateur de potentiel et de capital intellectuel), le développement de l’esprit de corps (ciment de l’engagement durable) et permettent d’entretenir l’esprit de survie de l’entreprise (fondement de l’attachement émotionnel des salariés). Cet « état d’esprit » constitue un modèle d’entreprise ayant la capacité de résilience et ce, grâce à la cohérence entre les parties et le tout. / Enterprises face difficult conditions related to the pace of the observed changes at the beginning of XXIst century and are struggling to raise employee commitment. The purpose of this research was to invest new managerial thoughts by questioning the contribution of spirituality at work to the affective commitment of employees. To verify the existence of this link, a case study “Sodexo Tunisia” was conducted through semi-structured interviews. These interviews have been twice analyzed, statistically using the Alceste software and qualitatively through a thematic content analysis. It was concluded, on one side, that basic forms of the affective commitment of employees, namely their emotional attachment, their desire to stay and make special efforts, are favored by the spiritual dimension “spirit of survival” related to the presence and the “shared values” of the enterprise. On the other side, correlated forms of affective commitment interpreted as “psychological identification to the job” and "psychological identification to the group” are associated with the spiritual dimensions “self-government” and “inner life” for the former, and “esprit de corps” for the latter. In a managerial perspective, these spiritual dimensions favor the recognition of individuals (stimulus to potential and intellectual capital), the development of “esprit de corps” (glue of lasting commitment) and help maintain the “spirit of survival” of the enterprise (basis of the emotional attachment of employees). This “mind-state” provides an enterprise model with a resilience capacity, due to the consistency between the parts and the whole.

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2016-10-04T17:00:49Z No. of bitstreams: 1 Vânia Silva Vilas Bôas Vieira Lopes.pdf: 2624736 bytes, checksum: f3a2e01ef21229375310a07f31c3dc7c (MD5) / Made available in DSpace on 2016-10-04T17:00:49Z (GMT). No. of bitstreams: 1 Vânia Silva Vilas Bôas Vieira Lopes.pdf: 2624736 bytes, checksum: f3a2e01ef21229375310a07f31c3dc7c (MD5) Previous issue date: 2016-06-22 / The research object of this thesis encloses identify and analyze the spiritual traits experienced in a higher education institution. This is on the assumption that spirituality would not be linked to a religious precept, nor organized ritualism or proselytism. Thus, it is not subject to rituals, doctrines or institutionalized religious beliefs, although it is imbued with common values to most religions. The theoretical framework is constituted of the literature review on the concept of spirituality in the organizational context permeating the concepts of organizational culture, religion and spirituality as a way to investigate the spirituality in the workplace and how this can be a promoter of organizational welfare. To operationalize the choice of method, we performed a descriptive exploratory study with quantitative qualitative evaluation, and the research strategy used was case study, using multiple evidence sources: observation, document analysis, semi-structured interviews and questionnaires. A local higher education institution was the place chosen as the delimited area for the study to take place; Integrated Colleges Pythagorean Montes Claros-MG. Eleven managers and ninety employees were study participants, distributed among teachers, administrative, janitors, guards, and security. The compilation of the data led to the development of graphs, pictures and tables, which show the main relationships established between the categories of respondents with the object of this thesis. The findings of this research, by observation of the interaction dimensions and variables, brought that both, managers and employees, realize significant influence of spiritual traits in the workplace / O objeto de pesquisa desta tese compreende identificar e analisar as práticas de espiritualidade no trabalho vivenciadas em instituição de ensino superior. Parte-se do pressuposto de que a espiritualidade não está vinculada a um preceito religioso, nem a ritualismos organizados ou proselitismos. Assim, ela não está condicionada a rituais, doutrinas ou crenças religiosas institucionalizadas, ainda que esteja impregnada de valores comuns à maioria das religiões. O referencial teórico utilizado integra a revisão literária sobre o conceito de espiritualidade inserido no contexto organizacional, perpassando os conceitos de cultura organizacional, religião e espiritualidade como forma de investigar a espiritualidade no ambiente de trabalho e como ela pode ser promotora do bem-estar organizacional. Para operacionalizar a escolha do método, foi realizado um estudo de caráter exploratório descritivo, com avaliação quantiqualitativa, sendo a estratégia de pesquisa o estudo de caso, utilizando múltiplas fontes de evidências: observação, análise documental, entrevistas semiestruturadas e questionários. O espaço delimitado para a realização do estudo foi uma Instituição de Ensino Superior – Faculdades Integradas Pitágoras de Montes Claros –MG. Participaram do estudo onze gestores e noventa funcionários distribuídos nos cargos de professores, administrativos e limpeza/portaria/segurança A compilação dos dados culminou com a elaboração de gráficos, figuras e tabelas, os quais mostram as principais relações que se estabelecem entre as categorias de entrevistados com o objeto desta tese. Os achados da pesquisa revelaram, mediante a observação das dimensões e variáveis, que tanto a categoria de gestores quanto a de funcionários percebem, na organização, significativos traços de espiritualidade no ambiente de trabalho

This research focuses on spiritual well-being in the workplace and its relation to work performance. Extant empirical studies have mostly focused on demonstrating statistical links between these two concepts to the exclusion of qualitative studies that can better explain what spiritual well-being may be and how the experience is possibly related to work performance. Especially under-researched is the ground-level employees’ perspectives and the possible incompatibility of spiritual and organisational goals. This research thus examined the experiences of spiritual well-being among successful healthcare sales representatives in Malaysia, particularly on how their spiritual inclinations or their inclination for meaningfulness interfaced with the need to meet work targets. This qualitative research is exploratory and is framed within a constructionist epistemological stance. It used narrative inquiry as its methodology. Its primary data were stories successful healthcare sales representatives in Malaysia told about their work. These were collected and analysed using narrative interviews and narrative analysis respectively. What the research found was that the relation between spiritual well-being and work performance was depicted to be diverse, fragile and transitory. This was predicated on the ground-level employees’ experience of the interface between their spiritual inclinations and the need to meet work targets, which was diverse and changeable. What the research also found was that spiritual well-being resembled an experience that was constructed as employees engaged with their work. Spiritual well-being is thus neither merely found at work nor merely brought to work but constructed in the interplay between the employees’ spiritual inclinations and what they do at work. The research contributes to theoretical development in the area by advancing an expanded understanding of spirituality in the workplace. It demonstrates that spiritual well-being is contingent upon the work employees do, and the extent to which the work may be amenable for the construction of the experience. Thus, the relation between spiritual well-being and work performance ought to be understood from the way individual employees construct and individualise their experience of work. The research also foregrounds the importance of using models of organisation that accommodate the constructed, interactive and evolving nature of spiritual well-being in the workplace.