Flood events have become more frequent in Europe, and the adaptation to the increasing flood risks is needed. The Flood Directive set up a series of measures to increase European resilience, establishing Flood Risk Management Plans (FRMPs) at the level of the river basin district as one relevant action. In order to efficiently fulfil this objective, the involvement of stakeholders as well as the analysis of their roles, responsibilities, and demands has been considered to be crucial to develop FRMPs. As a result, the hypothesis tested in this paper is that a consensus solution for the 2021 update Austrian Flood Risk Management Plan is feasible. To demonstrate this, both in-depth interviews and questionnaires to key Austrian stakeholders are implemented. The information collected in both participatory techniques are then used to run a conflict prevention analysis. The results show that (a) improving the coordination among regions and including better land-use planning approaches are preferable to a hypothetical business as usual scenario; and (b) a consensus solution for the 2021 update Austrian FRMP might be achievable on the basis of both a deep discussion on the state-of-the art and green infrastructure development.

在後數位化時代，有無數的數位服務生態圈在爭奪著有限的市場。而要贏得這場競爭最好的方式就是遵照服務設計的理論來滿足顧客的渴望。本研究期望運用科技化的輔助方式來幫助服務設計者建立一個以顧客主導邏輯為基礎的區塊鏈服務生態系統。在這個方法裡面，我們必須要解譯服務設計者的服務價值主張，並且找出與之相關的價值活動來作為之後服務設計的樣本。最後透過服務渴望度、創新度以及利害關係人認可程度三個面向來衡量整個價值結構設計是否可行並有發展潛力。 / In the post-digital era, there are countless digital ecosystems to fight for the limited market share. Using service design theory to fulfill customers’ desire is the best way to win the competence. This paper proposes a technology facilitating approach to help service designers configure their blockchain-based service ecosystem with customer-dominate logic. We rephrase the service value proposition inputted by service designers and filtering related value activities as the model of designed ecosystem. To make the decentralized ecosystem become a destination, we have to examine the value configuration from three different perspectives which are desirability, disruption, and consensus. These three dimensions provide service designers with a method that can help assess if a configuration is making sense or not. After all, this paper is aimed to support service designers to create a digital destination ecosystem by recommending activities and evaluating score of ecosystem configuration.