People always want to get a wonderful experience from a performance production. Although the main purpose for audiences come to a theater is to enjoy the performance, they will almost certainly get in touch with the "front of the house" first. The contact with the staffs there has become an important factor to influence their experiences. Front of the house has also turn out to be a good place for performing arts groups to show their image, to market their brands, and to build a relationship with audience. However, the service quality is not stable or cannot be improved in a short time often, because of the venues change, full-time administrator¡¦s shortage and high turnover, or the temporary manpower. In order to overcome these problems, it is necessary to have a working manual and management. This study will built up ¡§Standard Operating Procedures¡¨ based on the theories of knowledge management and customer service. An operation manual of front of the house will be accomplished to offer performing arts groups as the most suitable tool; and hope it can improve the quality of works, reduce the factors of variability, and satisfy the audiences¡¦ demands. With a stable quality of the works of the front of the house, a performing arts group can give its audiences a comfortable theater environment and leave them a good impression. This study also conducts several depth interviews with the experienced front of the house managers of various performing arts groups. According to their ¡§management modes¡¨ and ¡§situation handling approaches,¡¨ the front of the house management can divided into four different styles: ¡§positive-type,¡¨¡§conservative-type,¡¨ ¡§cautious-type,¡¨ and ¡§flexible-type.¡¨ These four styles can be the basic models for other groups to follow.

The electronics industry has become the main industry in Taiwan due to the progress in information technology and emergence of globalization. Generally the management in high technology industry represents¡¨Speedy¡¨,¡¨Systematic¡¨and¡¨Professional¡¨. However, does this management system really mean optimal? Does highly work specialization work better? This study adopts narrative inquiry as the methodology, sharing my working experiences of different management styles and different solutions in similar cases... Based on the reflection of my working experiences, this study finds that the management in traditional industry may work more efficiently than in hi-tech industry. In traditional industries, most employees do not follow standard operating procedure and they even do not build up a complete information platform, but its management is much more ¡§Speedy¡¨¡B¡¨Systematic¡¨ and ¡¨Professional¡¨ than the high technology industry. Furthermore, employees in the traditional industry display more organizational cohesion than employees in the high technology industry. Although the high technology industry builds up a perfect information platform, it also changes and alienates the relationship between employees.

According to the literature there are still very few researches focusing on the Online Live Instruction in e-Learning. By Integrating IP-Based Video Conferencing System and Full Screen Capture with Live Streaming Broadcast System into an LMS, instructors can provide Online Live Instruction. In this kind of environment, teachers and students can interact together like in conventional classroom. This study explored the process of Online Live Instruction, solutions for the encountered problems are also provided. SOP (Standardized Operation Procedures) are developed on how to conduct Course Material Lecturing and Group Discussion & Summary Report activities. Suggestions about Online Live Instruction for teachers, teaching assistants and students are also included.