Arbetstillfredsställelse är ett komplext begrepp (Smith m.fl., 2010) som kan beskrivas som en attitydsvariabel för hur individen upplever sitt arbete (Spector, 1996). Tidigare studier har visat att sociala faktorer, personlighetsdraget extraversion såväl som stress påverkar individens grad av arbetstillfredsställelse. Arbetsmiljöverkets rapport från 2001 visade att lagerarbetare är ett av de 10 mest stressade yrkena bland män. Däremot är forskningen om arbetstillfredsställelse i denna yrkesgrupp mycket begränsad. Föreliggande studies syfte var därför att undersöka om de psykologiska och sociala faktorerna (arbetskrav, rollförväntningar, kontroll i arbetet, social interaktion, ledarskap, grupparbete, organisationskultur- och klimat, förutsägbarhet samt skicklighet i arbetet) predicerar arbetstillfredsställelse. Vidare var syftet med studien att undersöka om grad av stress och extraversion påverkar arbetstillfredsställelsen. Studien omfattade 84 anställda vid två lagerföretag. Instrumentet som användes var QPSNordic 34+ (frågeformulär om psykologiska och sociala faktorer samt stress) och Eysencks personlighetstest EPQ-R (Eysenck personality questionnaire- revised). Resultatet av MRA visade att de psykologiska och sociala faktorerna tillsammans förklarade 13.3% av arbetstillfredsställelsen. Vidare visade resultat från ett ANOVA-test att individer med en låg grad av stress upplevde hög arbetstillfredsställelse. Slutligen fanns det inga skillnader mellan grad av extraversion och arbetstillfredsställelse bland lagerarbetare. Nyckelord: Lagerarbetare, Arbetstillfredsställelse, psykosociala faktorer, stress, extraversion. / Work satisfaction is a complex construct (Smith et al., 2010) which can be described as a variable of attitude on how the individual experiences the workplace (Spector, 1996). Previous studies have showed that social factors, the personality trait extraversion, and stress, influence the level of work satisfaction. A report from the Swedish Work Environment Authority from 2001 indicates that store workers is one of the ten most stressful occupations among men. Research regarding work satisfaction which concerned this group is very narrow. The purpose of the study was to highlight this occupation, and examine if psychological and social factors (work requirement, role expectations, control at work, social interaction, leadership, group work, organizational culture and climate, predictability and skillfulness at work) can predict work satisfaction. Furthermore, the purpose of the study was to investigate how the level of stress and extraversion can have an impact on work satisfaction. This study was implemented with a sample of 84 employees from two companies. The instruments used were the QPSNordic 34+ (Questionnaire with psychological and social factors and stress) and the Eysenck’s personality test EPQ-R (Eysenck personality questionnaire-revised). The result of the MRA showed that the psychological and social factors explained 13,3 % of the work satisfaction. Furthermore, the ANOVA showed that low stress level results in high work satisfaction. The study showed no differences between levels of extraversion and work satisfaction among store workers.

This thesis aims to examine the class experiences of workers who work in food retail stores in Ankara. In this respect, it focuses on the structure of food retailing as interactive service work, working conditions of workers, stratification, fragmentation and unionization of workers in stores. In addition, it examines how workers experience class as a matter of self-esteem in their workplaces, how they cope with discourtesy of costumers, how they classify costumers and whether they develop a sense of deprivation if it is taken into consideration that they work in a consumption area. It is also analyzed gender and family relations of store workers, and their future hopes and unfulfilled dreams. The study argues that stores with their workers, their managers and their diverse costumers profiles are significant places so as to observe how class differences are continuously reconstructed in everyday life through work and consumption practices. In regard to these issues, the field research of the thesis was employed through semi-structured in-depth interviews with 37 store workers who deal directly with customers and works in various food retail stores in Ankara.