M. Tech. Business Administration / According to Strydom et al.'s (2010) South African Survey of Student Engagement (SASSE) project, the report describes the "revolving door syndrome" in which the increase in access to Higher Education is not matched by a concomitant increase in student success, an occurrence which continues to characterise the Higher Education system in South Africa. The Faculty of Engineering and the Built Environment at Tshwane University of Technology believes that the low success rate of postgraduate students may be attributed to the lack of provisioning of adequate resources needed by such students. This study seeks to identify the most important organizational support factors which should be focused on when developing future strategies for the improvement of success rates of these students.

Bibliography: leaves 76-77. / Given the striking inequality of access to tertiary education in South Africa, a National Student Financial Aid Scheme (NSFAS) is of great importance. Since the present NSFAS has insufficient funds and lacks a long-term plan, the objective of this study is to contribute to the development of proposals for a comprehensive, sustainable NSFAS. More specifically, the aims are to: ( 1) throw light on the current status of student financial aid at universities and technikons; (2) highlight implications for the NSFAS; and (3) consider the future role of institution-based schemes. The paper begins by drawing lessons from a selection of international literature. The main body of the text is based on responses to a survey questionnaire which included both multiple-choice and open-ended questions. All twenty-one universities and twelve out of fifteen technikons submitted written replies. The paper presents and analyses quantitative and qualitative data describing financial and administrative aspects of institutions' schemes for assisting undergraduate/pre-diplomate, full-time students. The survey revealed that half of the total resources available for financial aid came from the Tertiary Education Fund of South Africa and a quarter from institutions' general operating budgets. The remaining contributions came from various donors including Provincial Governments, non-governmental organisations, international agencies and South African private sector firms. Bursaries, and to a lessor extent loans, are the main types of financial aid received by needy students. Scholarships and sports awards are allocated according to merit rather than financial need. Differences (such as sources and types of aid) are identified between the financial aid schemes of universities and technikons, and of historically black and historically white institutions. Comparisons of aggregate data with figures presented by the National Commission on Higher Education (NCHE) showed similarities in some instances, but the NCHE's projection of gross student needs in 1996 was far greater than the resources reportedly available to institutions from all sources. Institution-based schemes do not always comply with the lessons from international experience: the aggregate bursary/loan mix is favourable; the degree of cost recovery is inconclusive; targeting of needy students is sound in theory but difficult in practice; and mortgage-type loans, rather than internationally recommended income-contingent loans, are the norm, and they have substantial hidden subsidies. Implications for the NSFAS include the following: standardisation of the means test and the definition of "legitimate" study costs is desirable on equity grounds; administrative difficulties experienced by financial aid bureaux impact on the NSF AS and therefore more resources are required in this area. With regard to the future role of institution-based schemes: a levelling of the playing fields with respect to the contributions by institutions themselves to financial aid is suggested; institution-based loan schemes may be viewed as complementary to the NSFAS (in that they target students with different characteristics), which provides a theoretical reason for the creation of a centralised mortgage-type loan scheme to harness private sector capital. Such decisions need to be based on detailed assessments of efficiency which are beyond the scope of this paper.

Greater access to education for many South Africans is inextricably linked to the development of the country and its collective ability to deal with the many socio– economic challenges it presently faces. The availability of financial aid at Higher Education Institutions to support financially needy and academically deserving students as part of a comprehensive programme to address the need for skills development, socio–economic backlogs and imbalances that exist in the country is supported by various Government Departments, private donors and Higher Education Institutions. Financial Aid Offices responsible for the distribution of both public and private donor funding, face various challenges at South African universities in their endeavours to render quality service and prompt service delivery to their clients, the students who are the recipients of this funding. The present study attempts to identify the most important service quality dimensions relevant to effective and efficient service delivery in the Financial Aid Office at the Nelson Mandela Metropolitan University. Furthermore, this study aims to assess the performance of the Financial Aid Office to provide possible recommendations with a view to improving service delivery at the Nelson Mandela Metropolitan University. Against this background, the primary objective of this study is to measure financial aid students’ perceptions of service quality with a Financial Aid Office at a Higher Education Institution and estimate the effect these perceptions have on service delivery. All bursary and loan awardees from 2008, that is, only students who were successful in their financial aid applications for 2008, were invited to collect and complete a questionnaire at the Financial Aid Office at the Nelson Mandela Metropolitan University. v The measuring instrument used was a self-administered, structured questionnaire divided into two sections. Section A measured service quality perceptions of the Financial Aid Office of the Nelson Mandela Metropolitan University and Section B measured personal data of the respondents. A total of 500 questionnaires was distributed of which 228 were returned, yielding a final sample of 204 that could be statistically analysed. Descriptive statistics were used to analyse the empirical results. Overall, the results show that respondents were, by and large, satisfied with the service rendered by the Financial Aid Office at the Nelson Mandela Metropolitan University. Thus, perceptions of the five service quality dimensions measured in this study were favourable, implying that respondents did not have any major problems with the present service offering of the Financial Aid Office. It is important to note that while these results indicate favourable perceptions of service quality of the Financial Aid office at one point in time, they will not necessarily be permanent. The Financial Aid Office must therefore ensure that it continues to build on this valuable strength. Specifically, the Financial Aid Office should continue delivering this level of quality of service and concentrate on improving the service quality of the items in the questionnaire with the lowest mean scores. Service quality is an important construct and needs to be assessed in Financial Aid Offices to ensure the desired outcome of producing more graduates, especially from financially needy and academically deserving backgrounds. Students, as customers, deserve the best service, as they would expect from any other service provider such as a bank or a supermarket. The strengths of this Financial Aid Office can serve to assist other universities in providing a positive student experience through the delivery of a quality service.

NSFAS is a government-funded scheme that was established in 1996 with the objective of assisting financially needy students who are able to perform well academically, but are financially disadvantaged, and cannot afford higher education. The scheme was introduced as a mechanism to develop the country’s human capital and to also eradicate inequalities leading to poverty, crime, skill shortages and high levels of unemployment. This research was encouraged by the realization of the high drop-out rates amongst students funded by NSFAS. The research, therefore, wanted to investigate the adequacy of NSFAS in qualification completion, specifically at NMMU. In order to elicit responses from participants, a mixed method, with both quantitative and qualitative approaches was preferred. Questionnaires containing closed and open-ended questions were used as instruments for collecting data from participants. The study used a selected group of participants, with certain characteristics; and hence, the study was a purposive study. Five main areas were formulated as a framework to present the findings. The five areas involved the economic background of parents of NSFAS recipients, challenges faced by NSFAS recipients, as well as to determine whether NSFAS recipients were motivated to work hard as a result of attaining financial assistance. The last two areas involved reasons for NSFAS recipients to drop out and lastly the available support for NSFAS recipients. In relation to the economic background of parents of NSFAS recipients, findings revealed that almost 50 percent of their guardians were employed, with 26 percent of them being in skilled positions. The challenges faced by NSFAS recipients, were revealed, as being both academic and financial. About 52 percent of participants did not obtain full funding; and therefore, were expected to contribute towards their uncovered expenses. These participants were eventually faced with financial challenges that led them to drop out. To determine whether participants were motivated to work hard, as a result of acquiring financial assistance from NSFAS, about 52 percent of participants agreed to have received financial relief from NSFAS, but were not motivated to work hard. Findings revealed different reasons that led students funded by NSFAS to drop out before qualifying. The reasons included less Lecturer support (17.6 percent), unbearable workload (51.8 percent), bad qualification choice and financial challenges (21.4 percent). The last main area focused on available support from NSFAS as an Organisation to its recipients. Findings revealed no structured support system in place from NSFAS that was directed specifically to see its recipients succeed. Findings of the study can be used to identify students funded by NSFAS who might drop out before finishing their intended qualification. The findings could also guide NSFAS on what the student requirements are – in order to qualify. Recommendations on drop-out reductions and retention successes from local and international countries are provided. Further recommendations directed to NSFAS as a provider and it’s recipients are also provided.

Organisational Leadership / The purpose of this study is to determine which factors influence the formation of intention to adopt the NSFAS online financial application system at Tshwane University of Technology (TUT), and to identify barriers to adoption experienced by the NSFAS applicants at TUT. To achieve these objectives, the study utilised the Technology Acceptance Model (TAM) and the Ram & Sheth (1989) concept of barriers to model TUT NSFAS adoption patterns. To test this conceptual framework, a descriptive quantitative research survey approach was conducted. Data was collected through self-completion structured questionnaires from a sample of 644 TUT students in September 2015. SPSS Version 23 and STATA 12 were utilised to conduct descriptive and multivariate analyses including correlations and structural equation modelling respectively.

Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006 xv, 200 leaves / Imbalance in the health workforce is a major challenge for health policy-makers, since human resources are the most important of the health systems input (Sanders & Lloyd) Several developed nations are increasingly relying on immigration as a means of coping with domestic shortages of health care professionals (Vujicic et al. 2004). The extent of migration and other losses of professional skills are difficult to quantify. However, the effects of these are multifaceted and have far reaching consequences for both the economy and the maintenance of health services in the country. The effects of this “brain drain” limit service delivery and limit the general population’s access to health services. The purpose of this study is to determine the effectiveness of contracting bursary students to the Department of Health (KwaZulu-Natal) as a specialist skills retention strategy. / M

Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006 xv, 200 leaves / Imbalance in the health workforce is a major challenge for health policy-makers, since human resources are the most important of the health systems input (Sanders & Lloyd) Several developed nations are increasingly relying on immigration as a means of coping with domestic shortages of health care professionals (Vujicic et al. 2004). The extent of migration and other losses of professional skills are difficult to quantify. However, the effects of these are multifaceted and have far reaching consequences for both the economy and the maintenance of health services in the country. The effects of this “brain drain” limit service delivery and limit the general population’s access to health services. The purpose of this study is to determine the effectiveness of contracting bursary students to the Department of Health (KwaZulu-Natal) as a specialist skills retention strategy.

Tertiary education campuses are no more the heart of peacefulness and scholastic study. They are turned into battlefields, administration and lecture hall buildings become the objects of siege, invasion and occupation. This is caused by the demands by students for adequate financial aid, the declining financial resources from government and the government's call for more access to tertiary education especially for the historically disadvantaged students. The problems in tertiary education pertain not only to financial problems, they also include cultural diversity, social and political issues. The financial aid to tertiary institutions is the main theme in this research. The research is based on a study of international and South African tertiary education systems in order to find ways to manage student affairs in tertiary education effectively and efficiently and to establish management strategies that will be acceptable to students, management, parents, all stakeholders and interest groups. In the end the management in tertiary education institutions should be able to effect the transformation based on the profound deficiencies of the present system which inhibit Higher Education's ability to meet the moral, social and economic demands of the new South Africa in the context of national and global opportunities and challenges. / Educational Leadership and Management / M.Ed. (Educational Management)

Tertiary education campuses are no more the heart of peacefulness and scholastic study. They are turned into battlefields, administration and lecture hall buildings become the objects of siege, invasion and occupation. This is caused by the demands by students for adequate financial aid, the declining financial resources from government and the government's call for more access to tertiary education especially for the historically disadvantaged students. The problems in tertiary education pertain not only to financial problems, they also include cultural diversity, social and political issues. The financial aid to tertiary institutions is the main theme in this research. The research is based on a study of international and South African tertiary education systems in order to find ways to manage student affairs in tertiary education effectively and efficiently and to establish management strategies that will be acceptable to students, management, parents, all stakeholders and interest groups. In the end the management in tertiary education institutions should be able to effect the transformation based on the profound deficiencies of the present system which inhibit Higher Education's ability to meet the moral, social and economic demands of the new South Africa in the context of national and global opportunities and challenges. / Educational Leadership and Management / M.Ed. (Educational Management)