Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2009. / As higher education is increasingly becoming globalised, quality assurance is one of the most important mechanisms that can be used to ensure the competitiveness of higher education institutions in South Africa. The competitive market place both in private and public higher education sectors, require people at all level in an organisation to think of ways to continuously improve their products or service that they deliver to customers. This can only be achieved within higher education institution if staff and management can demonstrate their commitment to quality improvement through their active contribution to outstanding performance. By providing higher quality service to students, contribute to the positive assessment of the university in its services rendered to its clients. This research seeks to determine the inefficiencies that impact adversely on service delivery as identified in the student housing registration and placement system, and to investigate ways of continuously improving the various processes and procedures. The primary research objectives of this study include the following: > To review the current student housing registration and placement system. > To determine client satisfaction as it relates to the current student housing registration and placement system. > To investigate and design an improved student housing registration and placement system that is efficient, workable, fast and user-friendly. > To develop a mechanism to continuously improve the quality of the system. It is anticipated that the research will lead to an improvement of student housing registration and placement application processes, which in tum will contribute to the overall improvement of service delivery. Furthermore it will enhance communication with the students and staff involved in the registration and placement process.

M.Ed. / The literature-study that was undertaken indicated that first-year students have problems in adapting to university- life. Extensive research has been done regarding the academic adaptation of first-year students. The social adaptation has been mentioned in various literature sources as a problem although intensive research on this subject has thus far not been done. The first objective of this study was directed towards gaining more clarity on the social adaptations that first-year students living in university residences have to make at university. A second objective was to determine the responsibilities these first-year students had to take in their social adaptation process, to ensure that they make the correct decisions. Thirdly, the male and female students° responses were compared regarding the above issues. A questionnaire was used to obtain data on the three objectives mentioned above. These objectives were analysed by making use of Hotelling's T 2 -test and Student's t-test. The results obtained in this study indicated the following: Male first-year students were more self-assured and had a greater need to socialise with people of the opposite sex. Female first-year students were uncertain about themselves and did not have the need to socialise with people of the opposite sex. Thus, first-year male students tended to adapt better socially in the first few weeks at university than was the case with female first-year students. First-year female students showed a higher degree of social responsibility. Male first-year students showed a higher tendency towards personal responsibility. In total, only a limited amount of responsibility was shown by first-year students during their social adaptation at a university.

Thesis (MTech (Business Information Technology))--Cape Peninsula University of Technology, 2018. / Institutions of higher learning are operating in an environment that is continuously informed by the markets and government regulations, hence the need for continuous improvement initiatives in order to remain relevant to the dynamic changes in higher education. The improvements are done by reviewing the course content, operations, and business processes, which includes an application and admission process. This study analyses the residence application and admission process (RAAP). The business processes and Enterprise Resource Planning (ERP) system support the realisation of the application and admission process of the university. The review of the current application and admission process will be based on business processes, business process reengineering, and the business process modelling theory. Therefore, the problem statement for the study is that the impact of information flow during the application and admission of students for residency at the university involves business processes that are inefficient and ineffective. This results in mistakes being made by administrators, and students who are dissatisfied. The study is based on two research questions: Firstly, what strategies can be used to improve the application and admission process of the role players at the selected tertiary institution, and secondly, how does the application and admission process affect service delivery to the students and residence administrators at the selected tertiary institution? The aim of the study is to explore how the participating students and administrators in the residence application and admission process perceive the efficiency of university business processes. A further aim is to explore how the processes can be reengineered to fulfil the requirements of the students and administrators. The research methodology employed to resolve the problem logically is qualitative in nature. A research paradigm guides the actions of the researcher with regard to the generation and interpretation data, which results in knowledge production. The inductive research approach is well suited for the research strategy. For the purpose of this study, a case study strategy is deemed suitable because of its qualitative nature, and comprehensive knowledge of the university processes is required to understand and address the research problem. The unit of analysis of the study is the university’s administrative department business processes. The purposive, non-randomly selected students who applied for residency and the employees of the applicable departments within the university form the unit of observation, which is also a source of data. The data are collected by means of interviews using semi-structured questionnaires, with the samples being non-random and purposively selected. The data collected in the case study are then be summarised and categorised into themes. The themes are uses to present the “As-Is” and the “To-Be” application and admission process.

M.Tech. (Construction Management) / Sophiatown residence is one of the newly built residential accommodations in University of Johannesburg. The residence is currently the biggest residence in University of Johannesburg in terms of rooms and is a residential accommodation for only students of University of Johannesburg. The residence is a three storey building and has 416 room all single rooms and 416 students occupying it. This research work is post occupancy evaluation of an education building in Johannesburg. The study evaluates the building performance; the extent to which the students are satisfied with the indoor environmental quality and investigates the extent to which the University of Johannesburg newly constructed residence is satisfactory to its occupants (students). It also evaluates the indoor environmental quality elements that affect the student’s health and common illness that affect the student’s performance. The methodology used for this study was quantitative. A structured questionnaire with multiple choices, scaled, matrix-type and open ended question was used to conduct the interview and obtain data during the survey. Findings from the survey revealed that the building is not performing as intended because the occupants needed improvements in some area in the residence like; quality of natural light in there room, size of the study hall, quality of space provided in there study hall and others. The students were satisfied with the building although they need improvements in the study hall, toilet and bathroom, kitchen and TV room, internet services and others. However, students need little improvement in the quality of artificial light in their room, quality of natural light in their room, size of their study hall, and others. They also needed improvements in the size of their room, temperature in their room, noise level in the study hall (ability to have conversation without neighbors overhearing it), and others. Lastly, it was revealed that Fatigue (tiredness) is the most commonly experience illness while nausea is most frequently illness had and also affect the students’ performance. Based on the findings from the study, it is recommended that the institution evaluates the IEQ at specific intervals to ensure that occupants are happy at all times and also to empower the executive managers in such a way that they are able to choose the correct materials during the design stage to promote good indoor air quality. It is important that the managers attend workshops (trainings) so that they have a better understanding of good indoor air quality that will keep occupants satisfied with the performance of the building.

The rapid increase in student enrolment in universities has brought about a number of concerns, including off campus student housing as Institutions of Higher Learning are unable to accommodate all students on campus. Due to the extremely small number of students that are currently being accommodated on campus, many students are forced to find accommodation off campus. Property owners nearby Institutions of Higher Learning have begun letting their homes to students for economic gain. Housing of students has become a new business venture for many surrounding houses and large buildings. This study examined some of the problems associated with non-accredited accommodation in Summerstrand in order to provide recommendations towards a policy for off campus student accommodation. The study investigated the experiences of both students and landlords in order to establish some of the requirements a property owner needs to meet in order to be legible to house students. Ultimately the study will make recommendations for an effective policy for off-campus student accommodation in the Nelson Mandela Bay. An effective policy for the development of student housing in the Nelson Mandela Bay needs to be formulated as students can be exploited by landlords and landlords can exploited by students. The study identified 4 particular areas of concern namely rent, security, facilities and maintenance; and provided recommendations for the policy for off-campus accommodation.

Thesis (MPA (Geography and Environmental Studies)--University of Stellenbosch, 2010. / ENGLSI ABSTRACT: Students are very diverse and mobile population group who are present across the globe. Higher education institutions do not provide sufficient accommodation for students and therefore they need to depend on the private sector for alternative accommodation. The influx of students into neighbourhoods has been coined as studentification and this has various positive and negative impacts on neighbourhood structure. Stellenbosch is classified as a university town with a student population of 15 000 and the University of Stellenbosch only provides accommodation for half of its students. The students that can not be accommodated by the university have to turn to the private sector for accommodation. Die Weides and Simonswyk are neighbourhoods adjacent to campus and have fallen pray to studentification because of a high influx of students which led to an increase in population and physical density. The studentification in Die Weides and Simonswyk has various social, cultural, economical and physical consequences which creates challenges for the spatial planning of these neighbourhoods. A qualitative and quantitative approach has been used for this study. The literature study focusses on the following aspects: studentification and its dimensions; neighbourhood quality; two types of student housing; and the role that public policy has to fulfill in student housing regulation. Furthermore, the student accommodation policy of Stellenbosch Municipality and the densification policy is discussed to get an understanding of the current situation in Die Weides and Simonswyk and what future developments may occur. Property sales in Die Weides and Simonswyk over the past 16 years were analyzed to determine the level of property change that has occurred. Surveys amongst students and permanent residents within Die Weides and Simonswyk have been conducted to determine the degree of studentification that has occurred within the neigbourhoods. The accommodation policy for students which has been approved by the Stellenbosch Council, is a commendable initiative to try and regulate studentification. The policy only focusses on future student accommodation and the regulation thereof, however the policy is unclear on how current existing student accommodation should be dealt with. The valuation of property transactions in the two neighbourhoods shows that it is the utility and demand which is the main factors for property values and changes that occur. It has been found that student housing affects the neighbourhood in a negative manner and that it also decreases the neighbourhood quality. Negative social, physical and cultural consequences are experienced within these neighbourhoods, resulting in issues such as noise, traffic, high density and the loss of neigbourhood characteristics. Within Die Weides and Simonswyk there is a lack of social cohesion between the permanent residents and the students and neither of the two parties are attempting to get to know each other. Studentification offers several challenges for the development and implementation of public policy and spatial planning at regional and international level. Urgent attention needs to be given to more sustainable integration of student accommodation in Stellenbosch. Communication and willingness to co-operate between all relevant parties, will determine whether studentification can be regulated in a successful manner in Stellenbosch. The growth of the student population is inevitable and the presence of student accommodation in the town's neighborhoods will continue to increase. Public policy and the role that it should play in regulating studentification should be reviewed in Stellenbosch. / AFRIKAANSE OPSOMMING: Studente is ‘n diverse en mobiele bevolkingsgroep wat regoor die wêreld voorkom. Hoër onderwys instansies voorsien selde voldoende akkommodasie aan studentebevolkings en dit forseer studente om alternatiewe akkommodasie te bekom in die privaat sektor. Die invloei van studente in buurte en binnestedelike woongebiede word gekenmerk met die term studentifikasie wat verskeie positiewe en negatiewe gevolge in hou vir die struktuur van woonbuurte. Stellenbosch word beskou as ‘n universiteitsdorp met ‘n studentebevolking van ongeveer 15 000 en die Universiteit van Stellenbosch bied akkommodasie aan die helfte van sy studente. Oorblywende studente moet dus die privaatsektor betree vir alternatiewe akkommodasie om ook in Stellenbosch te kan resideer. Die Weides en Simonswyk is woonbuurte neweliggend aan die kampus en is ’n teiken vir studentifikasie deur ‘n toevloei van studente en die gevolglike bevolkingsdruk wat na verdigting (mense en geboue) lei. Die studentifikasie van Die Weides en Simonswyk het verskeie sosiale, kulturele, fisiese en ekonomiese impakte en dit skep uitdagings vir die ruimtelike beplanning van die woonbuurte. Die studie volg beide kwalitatiewe en kwantitatiewe navorsingsbenaderings. Die literatuuroorsig fokus op studentifikasie en die dimensies daarvan, woonbuurtkwaliteit, twee tipes studentebehusing en die rol wat openbare beleid kan speel in studentebehuising regulasie. Stellenbosch munisipaliteit se studente akkommodasiebeleid en verdigtingsraamwerk word bespreek om agtergrond te kry oor die huidige situasie in Die Weides en Simonswyk en watter toekomstige ontwikkelings mag voorkom. Eiendomsverkope in Die Weides en Simonswyk oor die afgelope 16 jaar is ontleed om die vlak van eiendomsverandering te bepaal en meningsopnames onder studente en permanente inwoners in Die Weides en Simonswyk is gedoen om te bepaal wat die werklike omvang van studentifikasie is in die buurt. Die akkommodasiebeleid vir studente wat deur die Stellenbosch Stadsraad goed gekeur is, is ‘n prysenswaardige inisiatief om studentifikasie te probeer reguleer. Die beleid fokus egter net op toekomstige studentebehuising, die regulasie daarvan en die beleid is nie duidelik oor hoe reeds gevestigde studentebehuising aangespreek gaan word nie. Die waardebepaling van eiendomstransaksies in die twee buurte toon dat die nut en vraag die hoof rolle speel in die eiendomswaardes en verandering wat voorkom. Daar is bevind dat die teenwoordigheid van studentebehuising in woonbuurte grootliks negatiewe impakte het en dat dit woonbuurtkwaliteit verlaag. Negatiewe sosiale, fisiese en kulturele gevolge word in buurte ondervind, met kwessies soos geraas, verkeersdruk, oorskryde drakapasiteit en verlore woonbuurtkarakter is die manifestasies daarvan. Daar is nie ‘n sterk sosiale band tussen studente en permanente inwoners in Die Weides en Simonswyk nie en beide partye wend nie veel pogings aan om mekaar beter te leer ken nie. Studentifikasie bied verskeie uitdagings vir die ontwikkeling en toepassing van openbare beleid en ruimtelike beplanning op internasionaal en plaaslike vlak. Aandag moet dringend aan die meer volhoubare integrasie van studentebehuising in Stellenbosch gegee word. Kommunikasie en bereidwilligheid vir samewerking tussen alle rolspelers sal bepaal of studentifikasie in Stellenbosch op ‘n suksesvolle manier gereguleer kan word. Die groei van die studentebevolking is onvermydelik en die voorkoms van studentebehuising in die dorp se leefruimtes en woonbuurte sal in Stellenbosch toeneem. Openbare beleid en die rol wat dit moet speel in die regulering van studentifikasie sal onverwyld hersien moet word in Stellenbosch.