Masters in Public Administration - MPA / This study was about the change of the National Student Financial Aid Scheme (NSFAS) administration system from a decentralised to a centralised one. The aim was to investigate the shift of the NSFAS administration system and its effect on the students' academic progress and overall well-being in the learning process at a historically Black university in the Western Cape Province. The study had three objectives. Firstly, to examine the efficacy of the NSFAS centralised application process. Secondly, to determine the impact of the process on the students' academic progress and overall well-being in the learning process. Lastly, to propose recommendations for the streamlining of the application process so that the negative impact on the students' academic performance be minimised or prevented.