Graduation date: 1994

The purpose of this study was to determine new international students' perceptions of United States professors upon entrance into the university and after two months in class, and if differences in expectations exist between groups of students based on demographic variables. A survey designed to assess these expectations was administered to 81 new international students during the fall 1997 international student orientation sessions. The survey was readministered to respondents of the pre-test after two months to evaluate changes in their perceptions of U.S. professors. During winter term 1998 follow-up interviews were conducted with several students to confirm and expand upon the statistical data. Student responses to 12 of the 25 items changed significantly over time. Significant change occurred on items related to the value of international exchange, cultural adaptation, academic adaptation, and on some non-clustering items. In general, new international students held positive views of professors in the United States on both the pre- and post-tests. Of the demographic variables considered in the research, region of origin yielded the greatest number of significantly different responses between groups. European students generally held more positive views of professors in the United States than did Southeast Asian or East Asian students. Graduate status and prior experience in the United States also affected student response rates to certain items. Gender did not significantly affect response rates. Changes in pre- and post-test response rates indicate that students enter the university with expectations for U.S. professors that somewhat inaccurate. The findings also indicate that demographic variables significantly affect the expectations which new international students have upon arrival. The most effective manner to address these issues is to expand upon the information currently presented to new international students during orientation on topics such as classroom and academic expectations and student-faculty interaction. Addressing different perceptions based on demographic variables would require either multiple sessions to meet the needs of diverse student groups, or sessions which cover the above topics expansively. / Graduation date: 1998

This study examined the utilization of selected student services by domestic and foreign students in their sophomore, junior, or senior year at Oregon State University during Winter 1994 to find out if differences in awareness, usage, and satisfaction existed between them. It also examined if differences in awareness, usage, and satisfaction existed between groups within the variables of gender, age, and academic status; marital status was included in the questionnaire for demographic profile purposes only. Thirty-one services provided by the six departments under the Vice Provost for Student Affairs were selected for the study. A comparison of quality ratings was made between Student Affairs Departments that used a formal process of evaluation and those that did not. The Student Services Awareness and Usage Questionnaire was developed and used. A sample of 150 domestic students and 150 foreign students were randomly selected, with equal representation by gender and academic status. A total of 193 questionnaires (64%) were returned, 116 from domestic students and 77 from foreign students. The five null hypotheses were tested using either the chi-square test, t-test, or Fisher's exact test. The study found that a majority of domestic respondents (97%) were aware of more services than a majority of foreign respondents (77%). A majority of each group used only about one-third of the services, with the domestic respondents using one service more than the foreign respondents. Seventeen percent of the domestic respondents and 20% of the foreign respondents were satisfied, while 83% of the domestic respondents and 80% of the foreign respondents were neither satisfied nor dissatisfied. Neither group indicated being very dissatisfied, dissatisfied, or very satisfied with any of the services. The findings from the other variables yielded varying results. The use of a formal process of evaluation by some service departments did not result in their obtaining higher quality ratings than the rest. Recommendations for administration and further research were included to address the issues involving student services and how they can be delivered more efficiently and effectively to benefit the university's diverse student population. / Graduation date: 1998