Implementing strategies and polices and maintain standards are essential to improving supply chain systems. The purpose of this multiple case study was to explore strategies miniconvenience store managers used to mitigate supply chain disruptions to sustain productivity and increase profits. The population was 4 managers of miniconvenience stores within gas stations located in the southeastern region of the United States who successfully maintained productivity during a supply chain disruption. The conceptual framework for this study was resource dependency theory. Data were collected using company documents, face-to-face interviews and semistructured, open-ended questions. Two themes were identified from the data analysis: building relationships and effective communication. The findings from this study could contribute to positive social change by providing miniconvenience store managers with strategies to increase supply chain capabilities while reducing the impact disruptions have on business performance, customer satisfaction, and profitability. Store managers who minimize supply chain disruptions might improve organizational operative purchasing, decrease prices, increase customer gratification, and improve the standard of living for customers in the communities served.

Innovation, digitalization, technology disruption, fast to market are commonly used terms in the technology industry. However, in today’s world, these terms are used to define the state of art of the automotive industry. The onset of innovative vehicle models and the technology-driven vehicle manufacturing in the automotive industry offers many opportunities and an equivalent amount of challenges. Therefore, how an organization reacts to the ongoing technology discontinuities and how an organization transforms its business model to adapt to the changes to sustain in the industry are becoming significant factors in evaluating its strategic value and determining its success. This doctoral research titled ‘Technology-Based Transformation in Automotive Supply Chain – Role of Organizational Development aims to investigate the critical factors of technology-based transformation in the automotive industry using the automotive supply chain as the research set-up to demonstrate the ongoing transformation. This doctoral research further strives to conceptualize an organizational development framework that seamlessly enables organizations to manage technology-based transformation.