The goal of the master thesis is to determine possibilities of improving of management of multicultural teams in the Service Desk department in DHL Information Services (Europe) s. r. o. The teoretical part of the thesis involves concepts of team, team development, team management practices and team communication. The practical part of the thesis focuses on verification of hypotheses through structured interviews with manager of multicultural teams in the department of Service Desk and with particular team leaders.

Bc. Anna Krulová Staff Induction Program & Employee Manual ABSTRACT Adaptation and orientation constitute an important component of the employee life cycle. A successful adaptation, gaining self-esteem and managing the scope of activities specified for the given work position requires an efficiently set up induction process that takes into account organizational needs, needs of employee groups and individual needs of new staff members. This process should thus be controlled and systematic. The diploma thesis covers such topics and it is divided into a theoretical and a practical part. The theoretical part deals with essential terms associated with the topic of induction, it presents principles and methods to achieve an efficient employee adaptation and to set up this process so that it is beneficial to the employees as well as to the entire organization. The thesis describes important areas and components of the induction system that must be considered when it is designed. The thesis addresses the topic of employee manual which should provide new employees with answers to basic questions regarding their adaptation to the new environment and work. The theoretical part of the thesis serves as a guideline to create such program. Apart from the points mentioned above, the thesis also describes change management...