Ph.D. (Engineering Management) / This thesis explores the association between language, culture, and technological innovation. This is accomplished by examining primary data, and literature that is based on empirical research on the interplay between language, culture, and technological innovation. Multi, intra, interdisciplinary and transdisciplinary perspectives are accordingly studied. The intent is to identify, assess and explicate language and cultural factors that support or act as barriers to technological innovativeness. The nature of the role played by these factors is also explored and explained. The methodology employed incorporates both the indigenous and foreign experiences through literature, case studies and primary data. The aim of this study is to understand better how to assist those nations that aspire to be technologically innovative. This research considers the characteristics of the innovation process, and the views and/or characteristics of the innovator. In other words, despite that a historically innovative person or nation and a user or a process of innovation, may all not know precisely why there is an innovation, they can still contribute to the inquiry. Relevant literature, case studies and interviews are used to identify the distinctive patterns and behaviours that characterize innovative people and processes. The thesis creates a theoretical framework that is useful for identifying the intrinsic nature and the rate of influence at various stages during the role played by language and cultural factors in technological innovation. The main contribution and conclusion of this thesis is that, language and/or cultural backgrounds do in fact positively contribute to technological innovation. However, when it comes to promoting and marketing the innovation, the business language plays a more significant role. It is further demonstrated that one’s national or primary culture, in response to needs, exposure, challenges, attitudes, beliefs, and values does play a critical role during the idea generation phase of the technological innovation process.

Telecommunication service utilisation (TSU) focuses on how customers make use of telecommunication services and can provide valuable information for decision making for improved customer service delivery. When a telecommunication service provider consults with customers, large amounts of static documentation on TSU data are compiled. Compiling this documentation for in-field investigation is manually intensive and the documentation does not effectively support decision making. Existing systems for visualising TSU data do not efficiently support in-field investigation of TSU and lack dynamic interaction. This highlights the need to investigate a solution to better support in-field investigation of TSU. This research followed a Design Science Research methodology to develop and evaluate a solution to solve the problem identified. The use of tablet devices for in-field investigation of TSU was identified as a suitable solution. Mobile information visualisation (MIV) techniques were investigated to determine appropriate display and interaction techniques for the visualisation of TSU data on a tablet device. An existing visualisation framework for TSU was identified and extended to incorporate touch-based interactions. Three service usage views were identified for visualising TSU, namely a Trend, Network and Detail Usage View. A Dashboard View was also identified to provide a quick reference view of the different views. A prototype called MobiTel was developed on a tablet device. MobiTel incorporated the identified information visualisation techniques. MobiTel was evaluated using an expert review and a user study to determine its usability and usefulness. The results indicated that MobiTel was perceived as being useful for in-field investigation and that the participants perceived the prototype to be easy to use and learn. The user study also indicated that the participants were satisfied with MobiTel. This research has determined that MIV techniques can be used for in-field investigation of TSU. Design recommendations were devised for designing an interactive mobile prototype for visualising service usage information. Future work will involve using map-based visualisation for visualising TSU data on different customer sites.

Thesis (MA(BK))--University of Stellenbosch, 2004. / ENGLISH ABSTRACT: Technology as a formal structure has been given pride of place in many developing countries because of its association with modernity and social development. It has been grouped with Science as a force that operates beyond reproach because of its perceived rational and instrumental nature. By surveying current theories of technology, philosophy and technology development modules, I investigate the implications that modern technology and technological artifacts have beyond merely their instrumental role. I will question the current conceptions of technology as a rational, objective force by arguing that technology operates as a force that more often than not produces a variety of unintended consequences as part of its impact on society. / AFRIKAANSE OPSOMMING: In menige ontwikkelende lande geniet tegnologie voorrang as ‘n formele struktuur weens die verbintenis daarvan met moderniteit en sosiale ontwikkeling. Tegnologie word saam met wetenskap gegroepeer omdat dit, weens die waarneembare rasionele en instrumentele aard daarvan, onberispelik funksioneer. Deur huidige teoriee van tegnologie, filosofie en tegnologiese ontwikkelingsmodules te bestudeer, ondersoek ek dié aanduidinge wat moderne tegnologie en tegnologiese artefakte bo en behalwe hul blote instrumentele rolle besit. Ek sal die huidige opvattings van tegnologie as ‘n rasionele, objektiewe krag bevraagteken deur te argumenteer dat tegnologie eerder ‘n verskeidenheid van onopsetlike voortvloeisels as deel van sy impak op die samelewing tot gevolg het.

While most scholars agree that the development of increasingly sophisticated computer-based technologies over the past thirty years and their ubiquitous use in work settings are important technological transformations, it is still question whether they constitute large-scale and meaningful social transformations. In this dissertation, it is argued that transformations cannot be understood by studying technologies in isolated and circumscribed analyses, rather they must be understood in the historical and socio-political context of their development and use. Several important questions are being asked: Will social relations in work settings be transformed so that they are more collaborative and less hierarchical, as many proponents of new group support systems predict? Will workers in computer-using organizations share equally in the production and control of skills and knowledge? Or will the use of new technologies reinforce and reproduce the current distribution of power, authority and knowledge in organizations? In order to answer these questions, a meta-analytic framework is developed. It comprises a continuum from micro- to macro-social interaction contexts, including six key fields of action surrounding the use of new technologies: (1) design; (2) use; (3) infrastructure of support; (4) work group governance; (5) organizational contexts; and (6) organizational fields. Four field studies are conducted with in vivo, ongoing organizational work groups using three new computer-based information technologies. There is little indication that hierarchical forms of work group governance are being restructured along the lines of more flexible and collaborative forms of work organization. There is, however, some evidence for power shifts among relatively disenfranchised high status participants in ongoing project teams. In addition, distinctive cultures emerged in ongoing groups that used group collaboration systems. In the desktop computing and desktop group support system work groups, skills and knowledge about their own computing environment were differentially distributed, so that lower status workers were less knowledgeable. Thus, the routine use of new technologies is most likely to reinforce the current distribution of authority and power in organizations.

In this work, the author aims to trace some of the transformative effects of televisual technologies in contemporary post-industrial culture, and to critically assess their impact on the way knowledge is produced, and experience a sense of embodiment and social agency. The relation between humans and tools is questioned, and the hybridity of words such as technoculture and biotechnology is investigated, arguing that the separation of human and technology,and body and tool, at the level of both existence and knowledge is a synthetic distinction. Specifically, the author concentrates on some of the medium specific effects of postclassical visualising technologies, from high-end ensembles such as virtual reality and medical imaging apparatuses, to the mundane apparatus of television and the remote control device. Such ways of seeing, it is argued, collaborate in producing an emergent tele-body, or a telesomatic mode of perception and knowing which exceeds standard epistemologies of vision in both science and the everyday. This work thus aims to develop a theoretical and conceptual framework for understanding the variable effects of postclassical technovision and televisuality upon our modes of embodiment. / Doctor of Philosophy (PhD)

Abraham Heschel wrote that a philosopher's primary task was not merely to describe and judge the modes and facts of actual human behavior, but also to examine and understand the meaninq of those descriptions and judgements of modes and facts (Bella, 1978). Our values are critically tied to our structures of reasoning and to be sure are not the domain, only, of our philosophic community. While working on a Political science internship for the office of Technologry Transfer at Oregon State University, in l989, it occurred to me that little thought was given to the value dimension of researching, developing and transferring new technology into our public and private economic sectors. In evaluating the decisions to conduct research or to introduce into our public services and private commercial businesses, new technologies, the values underlying those technologies and their particular application must become essential criteria of any proposed economic or other justification scheme. This thesis will examine this observation and its ramifications in a business organizational, social, political and public administrative and philosophic context then offer some recommendations and draw some conclusions. / Graduation date: 1994

The author calls into question the primacy of the optimism/pessimism split within modern discourses on technology and suggests rather that the dominant thematic division in these discourses is that between mastery over and enslavement to technology. Each of these is criticized with respect to the faulty conception of control it implies. The author concludes with a view of technology as a social practice in order to move beyond mastery or enslavement.

The influence technology has on human subjectivity has been the occupation of philosophy for some time. Recent technological advance has re-motivated the speculation on subjectivity where a bodily dimension of subjectivity becomes necessary to understand the complexities of subjectivity as it is formulated in contemporary society. In this thesis subjectivity has been schematized according to its states relative to the body to demonstrate how technology and its mythologies influences and define individual subjectivity and the larger constructive factors that shape that subjectivity. Various examples are used to show the contemporary postmodern response to technological subjective imposition as subjectivity both negotiates and responds to the four orders of subjectivity: dormant, active, material, and terminal. As shall be demonstrated, each subjective form is constituted by a series of technologies and mythologies that form a reciprocal and continuous pattern illustrated by individual, cultural, bodily, and communicative models.

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