A research submitted in fulfilment of the requirements of the degree of Master of Education / It is increasingly becoming important for students to have a good command of technology for them to succeed at higher institutions of learning (Calderhead, 2011; Brown & Czerniewicz, 2010). However, there are still inequalities that exist in democratic South Africa. This may challenge the academic performance of students from various backgrounds who come to the university with a lower level of Information and Communication Technology (ICT) skills. This study investigated the first-year university students’ perceptions and experience, attitude and intention to use Information and Communication Technology (ICT) to access learning at the University. Nine Thousand One Hundred and Ninety-Five (9195) first year university students were involved in the study. The researcher used a quantitative method research design, followed by qualitative findings which were used to complement the quantitative results. Even though most first-year students had a positive attitude towards the use of technology at the university, the majority of students did not feel self-efficacious in the use of personal computers (PC) and online tools. Therefore, as means to get a better understanding of each student’s skill set, an ICT competency test was administered. Students who did not pass this competency test were required to attend digital literacy training. Many students lacked the confidence to even attempt the test and opted to sign up for computer literacy training. About 70 % of the students who participated in the test before training scored below the set score of 80%. The researcher and team, then provided them with Digital Skills for Students training including skill sets for the university’s Learning Management System (LMS). After we trained the students, we again administered the post-test to observe if there were any changes. The post-test showed a significant average increase of 30 % in students’ ICT competency skills. It, therefore, became clear that inasmuch as today’s first-year university students are known as digital natives, they still require the training on digital tools for them to succeed at the university. The results also indicate that these students gained positive attitudes after acquiring digital skills for learning, altering their perceptions of technological knowledge. The usefulness of these digital tools, as well as ease of access, are significant predictors of student’s acceptance and intention to use ICT for learning. / NG (2020)

M. Tech. Business Administration / The objectives of this study was to investigate which top five critical success factors had contributed to the changes in performance of the IT projects in Eskom group IT's project delivery department, to examine and understand at which phases of the project life cycle these factors occur and to investigate which criteria are used to evaluate whether a project was a success or failure.

As ICTs become more and more ubiquitous in institutions of education, schools are faced with the challenge of integrating ICTs pedagogically. More schools in South Africa have ICT resources available; however, their integration levels have not advanced at the rate that technology is progressing (Pan African Research Agenda on the Pedagogical Integration of Information and Communications Technologies, 2008). There are several enablers and constraining factors that have an impact on the schools’ capacity to pedagogically integrate ICTs. This is a case study of an ex-model C primary school in the Gauteng province. The school under study is one of the ten South African institutions from which the Pan African Research Agenda on the Pedagogical Integration of ICTs (PanAfICT) collected data in 2008 stored in its observatory. The UNESCO model (2002) was used to position this school at a specific level based on factors affecting the teachers’ propensity to integrate ICTs pedagogically. The findings of this study suggest that the school has been in the applying (second) level, since 2008 and has not made much progress in the implementation of ICT pedagogical integration. It also emerged from this case study that the enabling factors (the availability of a wide range of ICT resources and teacher training in basic ICT application skills) are not enough to enable the school to progress to the next level. It is the quality of technical support, relevance of training, proactive leadership in ICT integration and provision of time, above availability of resources that determine progression in the use of technology in the classroom. The literature selected covers mainly the national ICT integration environments and general views of authors in this field. On the basis of these findings, it is proposed that there is a need for the Department of Education to address the lack of progress in ICT pedagogical integration in schools by monitoring the process and developing strategies that will improve quality in the implementation despite the constraining factors.

Submitted in fulfillment of the requirements of the degree in Masters of Technology in Nursing, Durban University of Technology, 2014. / Background The rapid growth in information and communication technology (ICT) in the 21st century has impacted all spheres of human activity, including the health sector. The change introduced by ICT requires educational institutions to relook at the way in which they develop and implement their education programmes. In contemporary clinical practice environments, ICT skills are providing benefits for nurses as well as for the patients they care for. Aim The aim of the study was to investigate the status of usage of ICT by academic staff, students and administrators within campuses of the KwaZulu-Natal College of Nursing which consists of 11 main campuses and 14 sub-campuses. Methodology A quantitative, cross sectional study was conducted which included academic staff, administrative staff, and students (R425 and R212) of the KwaZulu-Natal College of Nursing. A random sample of 576 individuals participated in the study consisting of academic staff (176); administrative staff (30) and students (340). Participants completed a questionnaire that established their demographic data and ICT usage. Results The questionnaire response rate was academic staff (80%), students (89%) and administrative staff (93%). The findings showed that while respondents were able to manage work related activities; they experienced poor access to computer training with 66% indicating they had access to computer training. The access to computer training for the administrative staff was 50%, with 8% of rural and 1% of urban students having access to training. The majority of academic staff have access to desktop computers with there still being a divide in terms of rural access as compared to urban access p=0.24. Significantly more administrative staff had access to desktop computers than those who do not p<.0005. The access to desktop computers for students was low, with 22% of respondents in both rural and urban campuses indicating that they have access. Access to the internet was low for all respondent groups with a significant difference between those who have access compared to those who do not have access p=<.0005, for both the academic and student groups. There is a low use of ICT for the purposes of teaching and learning with the majority of respondents (60%) indicating that they do not use ICT for teaching compared to those who do p=.0007. All respondent groups have experienced poor ICT support with the majority indicating that they do not receive ICT support p=<.0005. The usage of the online library was low for all groups, with 61% of academic staff, not accessing the online library for reasons of access, or knowledge about the library, 23% of urban students and 20% of rural students have indicated ever using the online library. Conclusion The study highlights the need for the KZNCN to be on par with higher education institutions globally in access to and usage of ICT. Benchmarking with higher education institutions in the health and other sectors is essential, in order for the KZNCN to benefit from the trend in incorporating technology into the teaching and learning process. Strong collaboration is necessary between the KZNCN as an academic institution and clinical health facilities to ensure that the developments in ICT within both sectors are reflected in the teaching and learning process, so that graduating nurses are able to function effectively. Clear policy documents and guidelines are required for the KZNCN which reflect the norms required for both ICT equipment and systems to enable functioning of the institution within an increasingly technological environment.

The advent of the 21st Century has seen a number of technological developments which affect almost every spectrum or aspect of our lives. Castells (2001) likens the power of ICT to the impact that access to electricity and clean running water in a community have had on human development. In the field of educational, information and communication technology (ICT) has become a core part in helping to improve the efficiency and productivity of both teaching and learning of any particular subject (Fallows and Bhanot, 2002).The aim of this study was to investigate to what extent ICT had enhanced learning at Pearson High School in the Summerstrand area of the Nelson Mandela Bay Municipality (NMBM). The results of the study were compared with similar studies in other schools in NMBM conducted at the same time. The study was qualitative and methods of data collection used were key informant interviews and focus group discussions.

Submitted in fulfillment of the requirements For the degree of Master of Management Science: Tourism and Hospitality Management, Durban University of Technology, Durban, South Africa, 2016. / The advent of Information and Communication Technologies (ICT) coupled with sophisticated network channels and applications have unveiled new avenues for small organizations and those in the hospitality industry must be included. However, there is limited industry specific research activity on the impact of adoption and utilisation of ICTs on business specifically with regard to the hospitality industry in developing countries. This report records the findings of an analysis into ICT and e-commerce adoption and use in small remote hospitality establishments in the Natal Midlands of KwaZulu-Natal, South Africa. The research used a mixed methods approach involving questionnaires, observations and interviews. The participants were drawn from three case areas namely Curry’s Post, Nottingham Road and Lions River. From each case area, two restaurants, two wedding venues, two lodges and two curio shops participated. The findings indicate that most establishment acknowledged the need to adopt and utilise ICT and e-commerce. The links between ICT adoption and level of business success were marked. The challenges to adoption and utilisation of ICT were found to centre on cost, owners’ lack of familiarity with ICTs, and a corresponding lack of ICT skills amongst staff. The inability of imported software packages to suit local needs also emerged as a significant issue. Recommendations involve targeted sponsorships of ICT courses, language accessibility initiatives, and adaptation of software packages to local needs, along with advantages in starting small and adopting more sophisticated ICT as the business grows. / M

Submitted in fulfillment of the requirements of the Master of Management Sciences in Library and Information Science, Durban University of Technology, Durban, South Africa, 2015. / This study investigates the preparedness of subject librarians to meet the challenges of information technology in higher education institutions in the province of Kwa-Zulu Natal. The objectives of the study were to identify different technologies that subject librarians use, also to investigate the preparedness of subject librarians to meet the challenges of information technology as it changes rapidly. Furthermore to determine the areas in their technological skills that subject librarians need to improve or strengthen; and to investigate whether the surveyed institutions are providing training and development programmes to re-skill and update subject librarians on new technologies. The target population for this study was subject librarians from major academic institutions in Kwa-Zulu Natal. Electronic questionnaires were administered to subject librarians for data collection purpose. The study revealed some weaknesses in the use of some technology as well as challenges being faced in skills transfer using technology. Recommendations were made on support from the management of universities in re-skilling subject librarians and pro-active actions from subject librarians should they encounter something new in technology. / M

According to the Draft White Paper on e-Education (DoE, 2003), the objective of ICTs in education is to build digital and information literacy so that all learners become confident and competent in using technology to contribute to an innovative and developing South African society. International researchers have acknowledged that little is known about learners’ perceptions of their own learning, but that learners are aware of how technology can be used and have the potential to contribute ideas about ICTs can be used to support their learning. To add to this growing body of research, this study sought to establish secondary school learners’ experiences and perceptions of the value of integrating ICT into the curriculum and the extent to which they believe that ICT is meaningfully integrated into the curriculum. Although some of the schools do not have the necessary ICT infrastructure, this did not preclude the learners from having opinions about the potential benefits and drawbacks of ICT. The findings display the learners’ perceptions on ICT use within the curriculum and how this relates to the available infrastructure in schools.

ICTs have had a tremendous impact on our educational environment. There have been a huge number of developments and support in implementation of ICT in Higher Education teaching and learning, also referred to as e-learning. Similarly there appears to be quite a number of research conducted on the use of ICTs in blended learning settings worldwide and as well as in South Africa. Very little research however, has focussed on the experiences of lecturers with e-learning, specifically as it relates to Learning Management Systems (LMS). In trying to meet the requirements of its academic programmes and be in line with new developments worldwide, the University which is the focus of this study pilot projected the use of an LMS in a blended learning approach which integrates face-to-face classes with Blackboard, an ICT-based system or tool. Following the implementation of the pilot project, this study explores the experiences of lecturers in their blended learning environments at this university in the Eastern Cape province of South Africa. The research design was that of an interpretative paradigm within a qualitative research approach in a case study methodology. Purposive sampling of six lecturers from departments within faculties across two campuses was done. The data was gathered through interviews, a follow-up questionnaire and document analysis was employed. Using Critical and Social Realism as meta-theories the study employed aspects of Activity Theory as substantive theory to understand particular experiences of blended learning environments and identify conditions which enable and constrain engagement in these environments so as to explore potential lessons to inform the kind of educational support which could be offered to facilitate uptake of the LMS.

The primary goal of the research is to investigate the extent of ICT adoption in secondary schools within the larger Port Elizabeth area. In order to demonstrate the current status, two geographical areas within that area namely privileged and less privileged areas will be selected and surveyed. The main objective of this research study is to survey the access to ICT services by learners and teachers living and working in less privileged communities compared with that of learners and teachers in the more privileged communities of Port Elizabeth. At present all the schools in these communities are funded by the same provincial government, but the extent of the digital divide is not known. This research will investigate the factors that lead to the inequalities in the access to ICT among secondary school learners and teachers. This research has the following sub goals and objectives: 1. To identify the factors that impact on the status of access to ICT services; 2. To determine which socio-economic factors contribute to the status of access to ICT services in the specific areas; 3. To determine the status of access to ICT services in specific communities within the larger Port Elizabeth area; 4. To determine whether the level of access differs between secondary schools and the homes of teachers and learners in the identified areas.