Currently, small- and medium-sized enterprises face order fulfillment issues, thus generating reduced service levels. In addition, these companies are usually not aware of the importance of continuous improvement tools or of training staff as a mitigation strategy for this situation. Within this framework, the authors performed a literature review to compile production models through which downtimes could be reduced. The production model designed therefrom comprises Lean Manufacturing and work study tools within a Change Management approach. This design focuses on model implementation by small companies without requiring large investment, cutting-edge technology, or qualified personnel. Finally, an application case study was conducted in a small textile manufacturing company located at the Gamarra Fashion Center in Lima, Peru. The results that were reported revealed that late order fulfillment instances reduced by up to 18%, which had an impact on downtimes, unnecessary movements, and in-process inventory levels, thus increasing productivity by 85%.

La presente tesis pretende analizar si la orientación empresarial estimula los diferentes tipos de conocimiento en el proceso de internacionalización, para desarrollar la investigación nos centraremos en las Pyme textiles ubicadas en Lima Metropolitana que se encuentren exportando de manera activa a mercados internacionales. El desarrollo del análisis se divide en un total de cinco capítulos, siendo de esta manera el primer capítulo centrado en el marco teórico el cual contextualiza y define los términos y teorías a emplear en la investigación. Luego, en el segundo capítulo se plantea el plan de investigación donde se detalla la problemática y el planteamiento de las hipótesis, así como también los objetivos específicos como el general. Seguidamente en el tercer capítulo, donde se desarrolla la metodología de la investigación en el cual se establecerá el tipo de investigación a seguir, siendo así de tipo mixta para la tesis presentada. Así también, se detalla el alcance, diseño de la investigación, el planteamiento de las variables a trabajar definiendo la población, el tamaño de la muestra y las herramientas metodológicas para la recolección de data. En el cuarto capítulo se enfoca en el desarrollo y análisis de los resultados de la herramienta cualitativa, la cual es la entrevista a profundidad a expertos y de la cuantitativa a través de entrevistas. Los cuales se interpretarán mediante el uso de la regresión lineal, prueba de normalidad y chi cuadrado utilizando el programa SPSS. Por último, las conclusiones y recomendaciones finales respecto a las hipótesis planteadas inicialmente. / This thesis aims to analyze whether business orientation stimulates the different types of knowledge in the internationalization process. In order to develop the research, we will focus on textile SMEs located in Metropolitan Lima that are actively exporting to international markets. The development of the analysis is divided into a total of five chapters, thus being the first chapter focused on the theoretical framework which contextualizes and defines the terms to be used in the research. Then, in the second chapter, the research plan is presented where the problems and the hypotheses are detailed, as well as the specific and general objectives. Then in the third chapter, where the research methodology is developed in which the type of research to be followed will be established, thus being a mixed type for the thesis presented. Likewise, the scope, design of the research, the approach of the variables to work defining the population, the sample size and the methodological tools for data collection are detailed. The fourth chapter focuses on the development and analysis of the results of the qualitative tool, which is the in-depth interview with experts and the quantitative one through interviews. Which will be interpreted through the use of linear regression, normality test and chi square using the SPSS program. Finally, the final conclusions and recommendations regarding the hypotheses initially raised. / Tesis