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Business process management is fast becoming one of the most important approaches for designing contemporary organizations and information systems. A critical component of business process management is business process modelling. It is widely accepted that modelling of business processes from scratch is a complex, time-consuming and error-prone task. However the efforts made to model these processes are seldom reused beyond their original purpose. Reuse of business process models has the potential to overcome the challenges of modelling business processes from scratch. Process model repositories, properly populated, are certainly a step toward supporting reuse of process models. This thesis starts with the observation that the existing process model repositories for supporting process model reuse suffer from several shortcomings that affect their usability in practice. Firstly, most of the existing repositories are proprietary, therefore they can only be enhanced or extended with new models by the owners of the repositories. Secondly, it is difficult to locate and retrieve relevant process models from a large collection. Thirdly, process models are not goal related, thereby making it difficult to gain an understanding of the business goals that are realized by a certain model. Finally, process model repositories lack a clear mechanism to identify and define the relationship between business processes and as a result it is difficult to identify related processes. Following a design science research paradigm, this thesis proposes an open and language-independent process model repository with an efficient retrieval system to support process model reuse. The proposed repository is grounded on four original and interrelated contributions: (1) a set of requirements that a process model repository should possess to increase the probability of process model reuse; (2) a context-based process semantic annotation model for semantically annotating process models to facilitate effective retrieval of process models; (3) a business process relationship meta-model for identifying and defining the relationship of process models in the repository; and (4) architecture of a process model repository for process model reuse. The models and architecture produced in this thesis were evaluated to test their utility, quality and efficacy. The semantic annotation model was evaluated through two empirical studies using controlled experiments. The conclusion drawn from the two studies is that the annotation model improves searching, navigation and understanding of process models. The process relationship meta-model was evaluated using an informed argument to determine the extent to which it meets the established requirements. The results of the analysis revealed that the meta-model meets the established requirements. Also the analysis of the architecture against the requirements indicates that the architecture meets the established requirements. / Processhantering, också kallat ärendehantering, har blivit en av de viktigaste ansatserna för att utforma dagens organisationer och informationssystem. En central komponent i processhantering är processmodellering. Det är allmänt känt att modellering av processer kan vara en komplex, tidskrävande och felbenägen uppgift. Och de insatser som görs för att modellera processer kan sällan användas bortom processernas ursprungliga syfte. Återanvändning av processmodeller skulle kunna övervinna många av de utmaningar som finns med att modellera processer. En katalog över processmodeller är ett steg mot att stödja återanvändning av processmodeller. Denna avhandling börjar med observationen att befintliga processmodellkataloger för att stödja återanvändning av processmodeller lider av flera brister som påverkar deras användbarhet i praktiken. För det första är de flesta processmodellkatalogerna proprietära, och därför kan endast katalogägarna förbättra eller utöka dem med nya modeller. För det andra är det svårt att finna och hämta relevanta processmodeller från en stor katalog. För det tredje är processmodeller inte målrelaterade, vilket gör det svårt att få en förståelse för de affärsmål som realiseras av en viss modell. Slutligen så saknar processmodellkataloger ofta en tydlig mekanism för att identifiera och definiera förhållandet mellan processer, och därför är det svårt att identifiera relaterade processer. Utifrån ett designvetenskapligt forskningsparadigm så föreslår denna avhandling en öppen och språkoberoende processmodellkatalog med ett effektivt söksystem för att stödja återanvändning av processmodeller. Den föreslagna katalogen bygger på fyra originella och inbördes relaterade bidrag: (1) en uppsättning krav som en processmodellkatalog bejöver uppfylla för att öka möjligheterna till återanvändning av processmodeller; (2) en kontextbaserad semantisk processannoteringsmodell för semantisk annotering av processmodeller för att underlätta effektivt återvinnande av processmodeller; (3) en metamodell för processrelationer för att identifiera och definiera förhållandet mellan processmodeller i katalogen; och (4) en arkitektur av en processmodellkatalog för återanvändning av processmodeller. De modeller och den arkitektur som tagits fram i denna avhandling har utvärderats för att testa deras användbarhet, kvalitet och effektivitet. Den semantiska annotationsmodellen utvärderades genom två empiriska studier med kontrollerade experiment. Slutsatsen av de två studierna är att modellen förbättrar sökning, navigering och förståelse för processmodeller. Metamodellen för processrelationer utvärderades med hjälp av ett informerat argument för att avgöra i vilken utsträckning den uppfyllde de ställda kraven. Resultaten av analysen visade att metamodellen uppfyllde dessa krav. Även analysen av arkitekturen indikerade att denna uppfyllde de fastställda kraven.

Based on permanently operation faiths of enterprise and faced to the strike against recycle of economical prosperity, variation of society and information technology, the main purpose of this case study is to discuss how enterprise will be transform and the relationship between Business Process Re-engineering (BPR) and Information Technology (IT). The object of this case study is Air Asia Company Limited (AACL) which is a 60-years enterprise and goes through verities managements by Arm Forces of USA, American operational company and Taiwanese operational company. This case study goes deep into understand industrial characteristic of AACL and influences from the trend of world economies and development polices of government in first step. Furthermore, this case study will discuss AACL¡¦s development background, company culture and problems of currently business operations and management, expecting by using BPR and IT to bring the transform opportunities for the subject enterprise. The main basement of this case study is mode of¡uThe 5 levels of Business Transformation enabled by Information Technology¡vwhich was raised by Venkatraman in 1995. Writer using the above mentioned mode to examine the Information Technology (IT) plays what kind of rules, the ranges and ways of influences during the development processes of the subject company. However, ¡§People¡¨ is main key elements to the success for leading the results of the above mentioned.

Submitted by Pedro Henrique Rodrigues (pedro.henriquer@ufpe.br) on 2015-03-05T17:19:23Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertação George Augusto Valença Santos _ CIn UFPE _ Bussiness Process Variability - A Systematic Literature Review.pdf: 5890061 bytes, checksum: 6ff1f1ce8ef59a0eab2536ed6f50659a (MD5) / Made available in DSpace on 2015-03-05T17:19:23Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertação George Augusto Valença Santos _ CIn UFPE _ Bussiness Process Variability - A Systematic Literature Review.pdf: 5890061 bytes, checksum: 6ff1f1ce8ef59a0eab2536ed6f50659a (MD5) Previous issue date: 2012-03 / Business processes have facilitated and enhanced management activities, being considered an instrument capable of approximating the strategic guidance and the people who execute their work to achieve organizational goals. In this scenario, continuous evaluation procedures, compliance with government regulations and industry standards, evolutions in the business domain, stakeholders’ needs, new technologies and economic factors related to globalization pressure are examples of aspects that can foster changes on business processes. The impact of this changing environment is the variation of business processes, in a phenomenon called business process variability. The objective of this research is, therefore, to aggregate relevant studies which address the context of this phenomenon. The studies’ selection was accomplished through a Systematic Literature Review, conducting automatic searches in a set of digital libraries and manual searches in leading conferences and journals in the fields of Business Process Management and Computer Science. In total, 13619 studies were retrieved, from which 80 were classified as relevant. This set of primary studies acted as sources of evidence for answering 3 research questions and their respectively subquestions. From the analysis performed, the study concludes that despite efforts in the literature for managing business process variability, this concept is not clear and well delimited, involving additional aspects and, hence, lacking a structured taxonomy. Contributions of the current work are: to provide valuable information with respect to the main notions in business process variability field and, possible types and inductors of process variability;to identify the main challenges faced by organizations when dealing with this phenomenon and; to examine a set of proposals for process variability management, investigating the existence of tool support and empirical evaluations carried out.

The evolution of services oriented architecture and the centralization of services enable the expansion of business process management tools. The centralized solution for BPM brings more flexibility, and it also helps to build high-quality architecture. Currently there exist several solutions that support the BPM, and the selection of the proper tool can be difficult. Simultaneously, it is a rapidly growing industry which also brings several standards and principals. The main goal of my thesis is to help IT and business specialist with the selection and application of BPM into enterprise architecture.

Many large business processes are inherently distributed, spanning multiple organizations, administrative domains, and geographic locations. To support such applications, this thesis develops a flexible and distributed platform to develop, execute, and monitor business processes. The solutions utilize a distributed content-based publish/subscribe overlay that is extended with support for mobile clients and client interest churn. Over this layer, a distributed execution engine uses events to coordinate the execution of the process, and dynamically redeploys activities in the process in order to minimize a user-specified cost function and preserve service level agreements (SLAs). Finally, a management layer allows users to find and automatically compose services available across a distributed set of service registries, and monitor processes for SLA violations. Evaluations show that the distributed execution engine can scale better than alternate architectures, exhibiting over 60% improvements in execution time in one experiment. As well the system can dynamically redeploy processes to reflect changing workload conditions and SLAs, saving up to 90% of the process messaging overhead of a static deployment.

Many large business processes are inherently distributed, spanning multiple organizations, administrative domains, and geographic locations. To support such applications, this thesis develops a flexible and distributed platform to develop, execute, and monitor business processes. The solutions utilize a distributed content-based publish/subscribe overlay that is extended with support for mobile clients and client interest churn. Over this layer, a distributed execution engine uses events to coordinate the execution of the process, and dynamically redeploys activities in the process in order to minimize a user-specified cost function and preserve service level agreements (SLAs). Finally, a management layer allows users to find and automatically compose services available across a distributed set of service registries, and monitor processes for SLA violations. Evaluations show that the distributed execution engine can scale better than alternate architectures, exhibiting over 60% improvements in execution time in one experiment. As well the system can dynamically redeploy processes to reflect changing workload conditions and SLAs, saving up to 90% of the process messaging overhead of a static deployment.

Business Process (BP) design reflects managerial needs and may directly influence business performance. A good design could substantially increase managerial performance, while a bad one would be inefficient, lack of flexibility, mess cost effective and eventually miss the business strategy. The widespread of information technology has raised the need to redesign or modify business processes in order to fit the trend of automation and computerization. As a result, business process reengineering (BPR) has gained much attention in 1990s. In recent years, a new paradigm, called Service Science, Management and Engineering (SSME), becomes a new management innovation. Service process design becomes a new science that can be applied to support service innovation and management. Previous research on BPR includes two major directions: one focuses on managerial aspects of business processes, including the planning, implementation, and critical factors of BPR; the other focuses on the design aspects pf business processes with a target of making processes more efficient. For research on process design, most deal with the syntactic structure of the process. They analyze the syntax structure of a process. This can help find design errors such as deadlocks, livelocks, and even infinite loops in a process. Not many studies have investigated whether a process design meets its managerial goals. This research presents a knowledge-based approach to dealing with the managerial issue of whether a process design matches specific managerial goals. This thesis contains a new business process modeling method that allows a business process to be diagnosed by knowledge-based rules. We have defined three managerial goals in process design: effectiveness, efficiency, and flexibility. Each activity in a business process has its goal. Through the analysis of activities and their associated goals, we can determine whether a business process is properly designed. In order to show the feasibility of the proposed approach, we have implemented a JAVA-based prototype expert system and used it to check two sample business processes. The contributions of the study are two-fold. Academically, it proposed a new approach for business process diagnosis, which can help determine whether a process meets its managerial goal. In practice, businesses can use the concepts developed in the thesis to make their business processes more effective by matching activities with intended managerial goals.