The diploma thesis focuses on the current situation in volunteering within the network of social services in Tábor, and on the elaboration of a volunteering development proposal based on the collected data. The theoretical part of the thesis gives an explanation of the concept of volunteering, its history, its situation in the Czech Republic and abroad, legislative background of volunteering and the most frequent spheres of volunteering activities. One of the spheres where volunteering plays an important role is the network of social services and social care, which was also surveyed within the theoretical part of the thesis. To describe the complexity of the investigated issue in a broader context, we included explanations of concepts connected with organized civil society as well as the reasons for the existence of the non-profit sector. The interrelations of all the concepts mentioned above are reflected in the process of planning social services within the community, which is also described in the thesis. Based on the secondary analysis of the Community Plan of Social Services of the City of Tábor 2011 ? 2013 (further on referred to as community plan) and on the websites of individual organizations engaged in social services, the practical part determines the research sample as well as the set of questions for the interview. The research results have been obtained on the basis of qualitative research strategy, using the method of questioning and the technique of semi-standardized interview. The questions concerning the problems of volunteering, its promotion in Tábor and the involvement of volunteers in the particular organization were answered by the representatives coming from all 25 non-profit organizations which are active in the sphere of social services in Tábor; all of them participate in the community plan. Some of the questions were aimed at the problems of volunteering in the community plan. The respondents were encouraged to express their proposals, ideas and recommendations related to volunteering development. The results indicated that more than a half of the organizations with an involvement in the community plan activities cooperate with volunteers. The reasons why other organizations do not work with volunteers are either of legislative or personnel character. The research also shows that it is necessary to pay special attention to volunteering promotion across all age categories of Tábor residents and observe new trends in volunteering, such as various forms of corporate volunteering or virtual volunteering. The collected data and their evaluation made it possible for the author to propose several steps which could lead to the improvement of the current state, especially if the data are used in the process of community planning. The results of the thesis will be used for meeting the objectives of the community plan and by individual organizations providing social services in Tábor. At the same time they can inspire the residents of Tábor to take an active part in volunteering.

Sexuality protocol regulates rights and obligations of social services providers, their employees and users. The aim of the diploma thesis was to confirm or disprove an existence of sexuality protocols or documents with an identical meaning in chosen social service facilities in the South Bohemian Region, to analyze found documents and to realize interviews with selected social workers. The diploma thesis contains a theoretical and research parts. In the theoretical part the author deals with a definition of a human sexuality, sexual norms and functions, as well as a person with a disability in terms of his rights for the sexuality, characteristics of their development and ultimately social services in the context of a fulfilment of human rights of the person with a disability to experience his sexuality. The research of the diploma thesis consisted of a preliminary research and the research itself. The preliminary research was realized as a public inquiry investigation. The researched was designed with a regard to the infrequent and unexplored topic, a qualitative form with an application of methods of content analysis of documents and interviews, more precisely using a technique of depth semi-structured interviews. Based on the performed research 4 sexuality protocols or documents of the identical meaning were analyzed in the target group of the social services providers. The analysis showed a diverse representation of coherent themes in the found protocols in comparison with a model sexuality protocol, which has been described in the professional literature. Further the author shows considerable differences in an internal structure of the coherent themes in the documents themselves which leads to a distorted reporting, particularly in a field of the parenthood for people with mental and multiple disabilities. Based on the analysis of the model document, the author proposes a fixed structure of the various protocol topics for an objective and balanced form of the protocols. The experience of the social workers with the sexuality protocol can be summarized in three basic lines: an indispensable cooperation of the management and direct care workers in developing the sexuality protocol, a sense of the securing in the work with a sexuality of the users as a benefit of the protocol for the employees and a change of an approach to the users in terms the organization and employees.

In the today?s time of the social services transformation it comes to the strengthening of the role of the municipality, as the basic civil community, which can react on the actual social needs of its inhabitants most effectively. This trend signals inter alia, the law concerning social services. The content shows that the municipalities, as the smallest territorially self-governing units, should accomplish the activity focusing on the active inquiry making of the needs of the social services within the inhabitants. The probed social needs afterwards create the basic information for the effective social services plan for the specific location. The social services plan processed on the basis of actually checked out social needs create elementary manager tool for controlling the social services which goal is the ensure of the availability and the quality of the social services with the effective finance spending.

Abstract Social services for people with autism This diploma thesis is focused on the issues of social services for people with autism. I have concentrated my research on people looking after the people with autism. In the theoretical part I deal with the explanation of the term autism, division of autism, I describe specific work with people with autism, some kinds of therapies, social services for people with autism and some organizations working with people with autism. In the practical part of the work there are written and evaluated interviews with the respondents. Collecting information was done by the qualitative form, via the method of asking. As the method of colleticting data the half-standarised interview was used. The group for the research was formed by the people looking after the people with autism. I spoke with eight caretakers in total, they were always parents of the children with autism. The choice was done by the method of snowball. Each interview was elaborated into eight case studies. The results of the interviews were transformed into tables and summerized in a discussion. The aim of the diploma thesis was to map possibilities of social services for people with autism and if they have possibility to use these services. Other aim was to find out which services are used the most by these people and if they suit them. Then I investigated if these services are accessible financially, by quantity and quality and if they copy the requirements of a family and individual needs of the people with autism. The interviews with the respondents show that the families living in Prague have the possibility to use social services for the people with autism. The respondents living in smaller towns have more difficult access to these services and very often they do not have the possibility of any choice. This work could contribute to quality improvement of providing social services to the people with autism. In my opinion, it is necessary to educate non-professional and professional public in this issue. This is the way to provide better services reflecting the needs of the people with autism. Key words: autism, social services, social relations, communication

The aim of the thesis is the evaluation and comparison of management in public and private administration and determination of proposals leading to its development.

The aim was to explore users' satisfaction with availability of healthcare and social services for people with mental illness in České Budějovice and also to map the use of these services from the users' perspective, but also employees' perspective. To obtain the necessary data I used quantitative research, a questionnaire technique. In total 77 questionnaires were distributed - in Domino and Fokus organizations in České Budějovice and also in the psychiatric ward in hospital in České Budějovice. Respondents were not only their users, but also staff of these institutions. The research shows that the most used service are day care centers, counseling and therapeutic services, and on the contrary, many users and workers lack social housing. Regarding health services, the most interviewed clients uses the services of a psychiatrist or general practitioner from whom the largest percentage of respondents obtains information about the services. The workers' responses showed that the vast majority of users of services has an interest in the offered programs, and in their opinion, primarily programs for use of leisure time, social and therapeutic programs should be supported.The greatest problem is seen in high financial demands on services and associated uncertain funding of social services and poor linkage between health and social services.

The thesis discusses the satisfaction of senior citizens with social services in Prachatice. My thesis was aimed to identify awareness of senior citizens for social services available in the town of Prachatice. The other aim of my thesis was to identify how seniors are satisfied with the offer and provision of social services in Prachatice. Three research questions were used to achieve the goal. Semi-structured interviews with fourteen senior citizens who utilize social services in Prachatice were used to identify how seniors are informed about social services. Further I wanted to identify how elderly people are content with the offer and availability of social services, and how they are satisfied with the provision of social services, and what could be proposed to improve the offered and delivered social services. The acquired data were analysed using an open data coding method. The collected information indicates that awareness of social services for senior citizens in Prachatice is sufficient. A few proposals were raised by respondents that could increase awareness of available social services. Seniors are partly satisfied with the offer and availability of social services while they are not content with the number of vacancies in the Senior Home. They consider the provision of social services in Prachatice to be sufficient. A high number of respondents would propose to increase vacancies in the Senior Home in order to enhance the social services offered in Prachatice. The respondents would also propose to extend the offer of social services by personal assistance, day care center for elderly, home hospice care and increased number of beds in the Nursing Home for Persons with Cognitive Impairment. The respondents pointed out the possibility of more effective co-operation between providers of social services in Prachatice. The results of my thesis can help increase and make awareness of social services more effective and improve the offer and provision of social services for senior citizens in Prachatice.

The purpose of this study has been to examine and analyze how the statutory agreement on cooperation between social services and maternity care in three different municipalities is translated into practice. Additionally the purpose is to see what kind of experiences professionals in social services and maternity care have of how different factors can affect pregnant women in addiction to change during pregnancy. The study is based on a documentary analysis of six documents which regulates the statutory agreement on cooperation about persons in addiction. Furthermore, the study is based on qualitative semi-structured interviews with two social workers and three midwives in two different municipalities in southern Sweden. The theoretical approach that has been used is the terms stigmatization, empowerment and roles. The result of the study shows that the documents and working methods of the statutory cooperation is dissimilar in different municipalities. Furthermore, the result of the study shows that social workers and midwives see different factors that can motivate the pregnant women in addiction to change. They all agree that pregnancy is an opportunity for women in addiction to be particularly motivated for a change.

The thesis deals with filing of conditions for providers of accommodation social services given by the new law about social services. The sample of providers was analyzed from the point of view of contents of the defined mission of service and its aims. Compliance with the main rules of the law was considered. The range and form of help and support given through social service have to preserve human dignity and derive from individual needs of service user. The help is aimed to support individuals in their self-independence, strengthen social incorporation and in appropriate quality, respect human rights and basic liberties. The selected accommodation services werw compared also in relation to the determined target group and age category.

The thesis deals with attendance allowance and the control process over its usage in people aged 18 and over. Process of entitlement for attendance allowance is governed by the Act on Social Services. Attendance allowance is provided to people who, because of long-term adverse health condition, need assistance of another individual to care for them and to ensure their self-sufficiency. The purpose of this benefit is to enable the entitled person to ensure care and choose the provider of necessary assistance through providers of social services or related person. Local authority decides specified degree of dependence and also carries out checks of usage of the benefit. A proposal to amend the Act is currently being discussed with the aim to adjust the system of social services in a way to take into account findings from practice, in particular in the area of clear conditions of entitlement and use of the attendance allowance. The objective of the thesis is to find out impacts of upcoming changes in recipients of attendance allowance in the 1st degree of dependence and to make a survey of experience of social workers with checks of usage of the benefit. To achieve the objective a questioning method was used, the technique of semi-structured interview, secondary analysis of data and participant observation. The research has shown that in recipients in 1st degree of dependence the attendance allowance is paid in the amount which does not correspond to actual costs incurred to provide the assistance. It can therefore be assumed that reduction in the allowance would not endanger provision of necessary care. Interest in social services is not likely to increase by payment of the allowance in 1st degree of dependence by means of vouchers. Futhermore, it was found out that there are not any explicit methodical guidelines which would describe implementation of controls over usage of the allowance. More specific definition of control activities would enable to carry out controls more effectively and transparently. Implementation of more controls is possible only under the condition of increasing staff numbers of administrative authorities.