Η παρούσα εργασία ασχολείται με την καταμέτρηση και αποτύπωση της ποιότητας σε μία μεγάλη εταιρεία, την ΑΒ Βασιλόπουλος. Ως επί το πλείστον, η αποτύπωση της ποιότητας στις διάφορες εταιρίες πραγματοποιείται με τη χρήση ποικιλίας πιστοποιήσεων μέσω διαφόρων οργανισμών. Η συγκεκριμένη εργασία επιχειρεί να πραγματοποιήσει μια καταγραφή σχετικά με τα επίπεδα της υφιστάμενης ποιότητας βάσει της άποψης των εργαζομένων στην συγκεκριμένη εταιρεία. Παράλληλα, έγινε προσπάθεια να αποτυπωθούν οι σημαντικότεροι παράγοντες που, βάσει των απόψεων των εργαζομένων, επηρεάζουν την ποιότητα αυτή. Βάσει των αποτελεσμάτων της έρευνας προέκυψε το ότι οι εργαζόμενοι κατά κύριο λόγο συμφωνούν πολύ, ότι εκτελούν όλες τις αναγνωρισμένες οδηγίες εργασίας και διαδικασίες ποιότητας και δήλωσαν ότι είναι έτοιμοι για κάθε αλλαγή που μπορεί να προκύψει κατά την εφαρμογή ISO 9001/22000. Επιπλέον δήλωσαν ότι είναι έτοιμοι να ελεγχθούν ανά πάσα στιγμή και πως η ιδέα για συμμετοχή στις δραστηριότητες συνεχής βελτίωσης και ποιότητας τους αρέσει. Τέλος οι περισσότεροι είναι ευτυχείς που επιλέξανε αυτή την εταιρεία να εργαστούν και ένα μεγάλο ποσοστό δήλωσε πως θα παραμείνει στην εν λόγω εταιρεία για τα επόμενα χρόνια. Η πρωτογενής έρευνα (μέσω της συμπλήρωσης των ερωτηματολογίων) πραγματοποιήθηκε τον Σεπτέμβριο του 2013). / This paper deals with the counting and recording quality in a large company, AB Vassilopoulos. Mostly, printing quality in various companies through the use of a variety of certifications through various organizations. This paper attempts to make a record of the levels of the existing quality under the view of workers in a particular company. There was also attempt to identify the most important factors that, based on the views of employees, affecting such quality. Based on the results of the survey revealed that workers largely agree too that perform all identified work instructions and quality procedures and said they were ready for any changes that may arise in implementing ISO 9001/22000. ALSO said it is ready to be tested at any time and that the idea to participate in continuous improvement activities and quality they like. Finally most are glad they chose this company to work and a large percentage said they would remain in the company for years. The primary research (through the completion of questionnaires) took place in September 2013.

International commercial harbor is being in international, liberal and global conflict. It is facing the pressure of domestic and overseas market¡¦s competition. The enterprises need to reform the organization urgently. Harbor organization is researching to change from the enterprising organization of transportation into administrative legal person. The characteristics have the autonomy of personnel matters and utilize human resource flexibly. It is realized by way of implementing functional flexibility, numerical flexibility, temporal or working-time flexibility, wage or financial flexibility. The object is to serve for shipping company and increases employees ¡¦organizational adaptability, job efficiency, employees¡¦ productivity, service quality, personnel cost reduction and achieving budget target. At the same time, the organization utilizes flexible strategy have to consider the employees who have realized the change of job conditions. BY adjusting employees¡¦ work attitude which including job satisfaction, job involvement and organizational commitment etc. And then, it will increase organizational performance really. The study surveys the case organization which is the employees of the Kaohsiung Harbor Bureau (KHB). It utilizes employees¡¦ questionnaires to survey the influences of organization performance during the period of the strategy of implementing organization reform. The study finds the following results: 1. The perception of employees has significantly influences on organizational performance. 2. The functional flexibility has significantly influences on organizational performance. 3. The numerical flexibility has significantly influences on organizational performance. 4. The temporal or working-time flexibility has significantly influences on organizational performance. 5. The wage or financial flexibility has significantly influences on organizational performance. 6. The employees ¡¦different point of view on human resource utilization strategy will produce some differences due to different characteristics. According to the research result, implementing human resource flexible utilization which has significantly influences on organizational performance mostly. But different point of view on the strategy of human resource utilizing still have differences due to different characteristics. The KHB needs various kinds of improvable action to integrate employees¡¦ different point of view by communicating and coordinating with employees. Let employees understand the organizational reform is very important. It is in favor of organizational performance and increasing competitive power.