Diploma thesis introduces general principles of design and build of Shared Service Centres. Shared Service Centre is described as a suitable platform for streamlining of internal supporting services. The thesis also introduces general principles of internal processes transformation into a shared service as well as procedure for selection of suitable location. Final assessment presents most convenient countries in the world for implementation of Shared Service Centres.

This diploma thesis deals with a business project proposal formation. Subject of this proposal is establishment of a new shared service centre. This thesis is divided into three main parts. The thesis starts by introducing the theoretical knowledge, which is followed by analysis of the market and competition environment. Finally, it elaborates a complete procedure for establishing new shared service centre, including economic evaluation.

Perceived failures of previous service delivery models within the Gauteng Provincial Departments dictates for experimentation with new working and improved models. Gauteng Shared Service Centre was established to improve efficiencies and effectiveness and service delivery to all citizens in the province. This study conceptualizes and analyses integration of Gauteng Shared Service Centre Organisation Development functions. Specialisation within the component seems to create problems both for the component internally and its client externally which may have a spill-over effect to service delivery to the provincial citizens. The General Systems Theory is utilized to facilitate the analysis of the Organisation Development component from a system’s perspective. This component of the GSSC, like any system exits for the achievement of a specific objective. Working together among system components is crucial for efficiencies. Integration is crucial in coordinating all specialist tasks of the component for improved service delivery to clients. / Public Administration / M.A. (Public Administration)

Perceived failures of previous service delivery models within the Gauteng Provincial Departments dictates for experimentation with new working and improved models. Gauteng Shared Service Centre was established to improve efficiencies and effectiveness and service delivery to all citizens in the province. This study conceptualizes and analyses integration of Gauteng Shared Service Centre Organisation Development functions. Specialisation within the component seems to create problems both for the component internally and its client externally which may have a spill-over effect to service delivery to the provincial citizens. The General Systems Theory is utilized to facilitate the analysis of the Organisation Development component from a system’s perspective. This component of the GSSC, like any system exits for the achievement of a specific objective. Working together among system components is crucial for efficiencies. Integration is crucial in coordinating all specialist tasks of the component for improved service delivery to clients. / Public Administration and Management / M.A. (Public Administration)

Thesis (M.S.W.)--University of Hong Kong, 1986.

Thesis (M.S.W.)--University of Hong Kong, 1996. / Includes bibliographical references (leaf 210-223).

Magister Educationis - MEd / Continuous learning has been identified as a key element for SMMEs to succeed in their drive to build productive capacity, to compete, to create jobs and to contribute to poverty alleviation in South Africa. Without the necessary business skills and insight, emerging entrepreneurs will not be able to run their business successfully. Therefore, emerging small business owners especially those in rural areas attend the general, basic, government-subsidized courses provided by non-profit organizations.To ensure that learning is being transferred to the workplace, the Western Cape Business Development Centre (WCBDC) applies the concept of mentoring as a follow-up programme. In layman’s term, a business mentor refers to someone who is experienced in business, trustworthy and professional, trained and up-to-date in their advice.The goal of the research was to evaluate the impact of the WCBDC’s mentoring program on the development of marketing skills of an established small business. I did a case study on one of the successful small businesses in Saldanha, The Marine and Industrial Coaters (MIC), whose owners have attended the Western Cape Business Development Center’s (WCBDC) entrepreneurial development program and then enrolled for its business mentoring programme.Since the mentoring programme commits a substantial amount of resources to mentoring and requires a lot of time from the WCBDC, it is of interest to see whether the expected goals of the mentoring programme – to enhance the entrepreneurs’ business skills and to lead entrepreneurs to business growth – are achieved. I have focused on the development of marketing skills and found that the entrepreneurs’ marketing knowledge and skills did developed as a result of the programme. More efforts need to continue to sustain the existing momentum. However, success in implementing the mentoring programme will depend on essential factors such as selfdirected learning, facilitative and multiple mentoring, application of both psychosocial and career mentoring functions, and shared accountability and responsibility of both mentee and mentor.

Cieľom diplomovej práce je analýza aktuálnej situácie zákazníckych skúseností vytváraných spoločnosťou a poskytnutie sérií odporúčaní pre ich zlepšenie. Práca kriticky hodnotí praktiky ovplyvňujúce zákaznícku spokojnosť v jednotlivých predajňách spoločnosti, internetovom obchode, servisnom stredisku a zákazníckom centre. Výsledkom sú odporúčané riešenia pre poskytovanie lepších služieb na zvýšenie zákazníckej loajality, ako aj spôsoby eliminácie zistených nedostatkov.

Thesis (M.Sc. (Agricultural Management)) -- University of Limpopo, 2020 / The aim of this study was to investigate the role of Information Communication Technology tools in facilitating development within Community-Based Farming Projects (CBFPs) served by Mankweng Service Centre (MSC). The objectives of the study were to identify various ICT tools through which farmers get agricultural information, to determine the types of ICT-based agricultural information preferred by farmers in Mankweng, to examine the factors influencing use of ICTs by farmers in Mankweng and also to identify the challenges encountered by Mankweng farmers in their use of ICT. The study was cross-sectional in design and included 102 farmers from the Community-Based Farming Projects in Mankweng Service Centre as participants. Participants were selected using multi-stage sampling of combined cluster and systematic random sampling. Quantitative data was collected from participants using a structured questionnaire under the supervision of the researcher. Descriptive and inferential methods of analysis were employed. Data was summarised using frequency distribution of variables followed by measures of central tendency, measures of variance, and relationship of variables. Summary of findings was presented in the form of tables, figures and frequencies. Univariate regression model was used to analyse factors influencing use of ICT amongst farmers. The findings of the study show that majority (64%) of the farmers were women and (36%) of the farmers were men. Majority of the farmers (56%) were less than 50 years of age with 79% of the farmers having no tertiary education. The results of this study also revealed that the demographics of the participants were not the critical determinant factors in ICT usage (p>0.2) amongst farmers. The level of education farmers acquired was rather a very important predictor of the utilization of the ICT tools available to the farmers. The study revealed cell phones to be the most commonly used ICT device followed by Radio and TV. The study revealed that the affordability of ICT devices is the main challenge which ultimately limits access. Based on these findings, the study recommends that the Limpopo Department of Agriculture (LDoA) should make a provision of informal education sessions for farmers on the use of ICT devices, and ICT infrastructure and smart phones. In addition, the study recommends advocacy for more agricultural programmes through affordable platforms like TV and community radio stations media. Keywords: ICT tools, Education, CBFPs, MSC, LDA, Farmers

This diploma thesis is a practical excursion into the organization of controls in a particular shared service centre. The work deals with the company relation to the section 302 and 404 of Sarbanes-Oxley Act and describes the company's internal control system according to the COSO "Integrated framework - Internal control" issued in 1992. More detailed description is provided within the company's fraud risk assessment process and within yearly testing process of control activities in order to meet section 404 of Sarbanes-Oxley Act. The specifics of external audit when performing audit in shared service centre, the shared service centre influence to foreign accounting entities from internal control system perspective are the other topics taken in consideration. Finally, there are highlighted benefits of automated system for processing travelling expenses in relation to the COSO "Integrated framework - Internal control" issued in 1992 and in relation to necessary assurances requested by U.S. SEC for the purpose of preparing financial statements under U.S. GAAP. The company's relation to anti-corruption laws (such as the FCPA) intersect in the analytical section, whose purpose is to find internal control gaps in the department processing travel reports in terms of their content and process.