This thesis explores, from a very personal perspective, the engagement of one South African non-government organization, The Valley Trust, with knowledge work as an integral dimension of its practice. The thesis is written as an autoethnographic case study, drawing on the complementary methodologies of writing inquiry and arts-based inquiry, including the use of metaphor as an aid to understanding learning and knowledge creation as ongoing flow and movement. It is also strongly influenced by narrative theory, and it incorporates participatory action research, with a cooperative inquiry group made up of 12 colleagues playing a key role. Although the inquiry set out to address the question: How can The Valley Trust integrate its learning processes and its knowledge creation and sharing so as to improve its effectiveness and contribute to the broader discourse around health and development?, what emerged during the inquiry process was that there are no simple answers to this question, and confirmed that within the context of the organization‟s work and the author‟s lived experience, knowledge is indeed a “…process, a temporary state…scary to many” (Eisner, 1997:7). For this reason, and to honour the importance of the co-creation of meaning which was a key theme in the inquiry, the thesis avoids conclusions and relies rather on the reader‟s engagement with the process as represented in the text and the images to allow meaning to emerge. The thesis also creates spaces for multiple voices to be heard, although not to the extent originally intended. The thesis foregrounds those dimensions of knowledge work which are neglected in many other writings on the subject: the practical difficulties of finding organizational time for conversation, reflection, and the co-creation of meaning; the challenges introduced by organizational change processes; the tensions which inevitably occur between colleagues; and the challenges of promoting a shared understanding of knowledge work and its significance in an organization where multiple paradigms help to determine priorities. Other key themes which emerged during the inquiry were the importance of seeing knowledge work within the context of the whole organizational landscape rather than as an isolated component of the organization‟s practice, and the critical importance of locating knowledge creation and sharing in relationship. The thesis closes with a reflection on the process of writing, emphasizing the primacy of process in knowledge work, and recognizes the challenges confronting the representation and sharing of knowledge work as process in the complex context of an organization working in the fields of health and development. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermarutzburg, 2010.

Knowledge Management (KM) has become an important area of focus in many organizations. This is not surprising given that KM is increasingly associated with organizational success in today’s business environment. However, despite the fact that KM is important, organizations are still reluctant to undertake it, due to a high rate of failure of KM initiatives or programmes. The failure is often attributed to the organization failing to incorporate a knowledge audit in the KM programme. KM experts agree that the knowledge audit is an essential process in any KM initiative. The purpose of the study was to conduct a knowledge audit at the National Department of Housing, so as to redevelop its KM strategies and subsequently revive its KM programme. To achieve this key questions were formulated and these questions provided the basis for the investigation. The survey method was used to conduct the knowledge audit. Self-administered questionnaires for Chief Directors, Directors, Deputy Directors and Junior Staff were designed, pre-tested and distributed for data collection. A response rate of 33 percent was achieved. SPSS and Microsoft Excel were used to analyse the data. The general findings revealed that the majority of respondents were aware of KM. They seemed to be aware of the Department’s KM programme, although their level of awareness varied . The results indicated that Junior Staff and Deputy Directors have good working relationships with their supervisors and colleagues, including Directors. This bodes well for the successful implementation of KM. It was found that most respondents prefer to consult their supervisors and colleagues, and were also assisting those who consulted them. This is indicative of a knowledge sharing culture in the Department, although senior managers were not seen as encouraging the open sharing of knowledge. The “silo” working mentality and lack of communication were noted as common knowledge sharing barriers in the Department. Frequent communication was cited as the main mechanism to encourage knowledge sharing. Telephone, e-mail and face-to-face communication were the main mechanisms used in this regard. It was also revealed that not all employees have access to the InfoHub (the intranet used at the Department). It was recommended that information sessions be conducted to inform staff about KM and its importance in achieving the organizational goals. Furthermore all staff should be provided with access to the InfoHub and training in its use should be provided. The InfoHub can be used as a start-up knowledge sharing and storage tool, while e-mail can be used as means of communicating KM activities. Suggestions for further research were made. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2009.

The advancement of knowledge through research has long been a major objective of higher education institutions. Most higher education institutions in South Africa strive for being 'excellent' in research. However, the 21st century has brought some challenges to institutions of higher education in South Africa. Among the challenges encountered include the increasing pressure on academic staff to either 'publish or perish', obtain funding and a rating from the National Research Foundation and the need to be promoted. Addressing these challenges calls for institutions of higher learning to reappraise their research and development strategies and create an environment in which research of all kinds can flourish. Building capacity in research is crucial, in that it reinforces the institution's ability to improve its overall impact on research. The present study was conducted to establish the research capacity needs of academic staff in the humanities at the University of Zululand. The study intended to identify research capacity strategies and policies in p lace at the University of Zululand, determine the level of research support available for academic staff, establish the level of research competencies and skills of academic staff, examine factors influencing research productivity and recommend possible solutions that could lead to the improvement of the research environment at the University of Zululand. Due to the nature of the problem investigated, the study used a descriptive survey research design, as well as a knowledge audit process to gain an understanding of research capacity needs of academic staff in the humanities at the University of Zululand. Self-administered questionnaires, focus group discussions and semi-structured interviews were used to collect the data. The collected data was analysed using the computer program SPSS and content analysis. The overall findings revealed that research support provided to academic staff was not adequate and that correlated with the relatively low research productivity in the humanities at the University of Zululand. The study also revealed that grants for research, v access and publication, research networking, sufficient work time, teaching loads, motivation and rewards were cited as the major factors that inhibited research productivity. The study found that the university did not have formal research policy and strategies in place. It was also found that the university did not have a formal research office or centre. Based on the findings, the study recommended that academic staff should insist that the institution ensures that policies on research are established and written in black and white. The study recommended that the institution should develop a research rapport with academic staff and provide more research support for academic s taff, if the university desires to be excellent in research. This would include the development of the research centre/office that would support academics . The study further recommended a similar study, but extended on a larger scale, to include more universities and make comparative analysis of research needs of academic staff. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2007.

Knowledge is a key resource. It enables individuals and organisations to perform through social interactions. New knowledge is created and shared that gives an organisation the edge to succeed in a highly complex and demanding world. Higher education institutions need to value and nurture the knowledge of academic staff and support and encourage social interactions that exist. One way of doing this is through the utilization of communities of practice. Communities of practice may improve performance of an organization and encourage and facilitate learning, collaboration and knowledge sharing. The purpose of this study was to establish the extent to which communities of practice are defined and utilised within higher education institutions to foster learning and facilitate the sharing of knowledge among academic staff, in order to advance the scholarship of teaching and research in the humanities at the University of KwaZulu-Natal and the University of Zululand. The study intended to establish how communities of practice were understood, the nature of communities of practice and their formation, factors that support or inhibit the formation of communities of practice and the ways in which communities of practice can be cultivated and fostered within higher education institutions. Questionnaires, focus groups and semi-structured interviews were used to collect data. The study found that most academics at the University of KwaZulu-Natal and University of Zululand were involved in communities of practice and had an understanding of communities of practice. The study also established that both institutions did not have a policy on communities of practice. The major problems facing the academics at UKZN and Unizul were that they had very heavy workloads, family responsibilities, lacked support from the institution, time constraints, the absence of policy on communities of practice and organizational culture (see Table 6). / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2007.

The Natal Provincial Museum Ordinance, No. 26 of 1973, made provision for the establishment, control and management of museums and art galleries in KwaZulu-Natal by the Provincial Administration. A museum service was created to provide technical and professional assistance to those museums which are affiliated to the Service. Twenty-one years later, museums in general, including those in KwaZulu-Natal, are discussing a restructuring of museums and policies. A new national policy for museums in South Africa is envisaged within the foreseeable future. This will effect the museums in KwaZulu-Natal. The development of the KwaZulu-Natal Provincial Museum Service has never been fully documented. As it is possible that the Museum Service in its present form might change, the author considered it relevant to research the development of the Service since its inception in 1974. Unpublished documents formed the bulk of the material used for the study. This includes minutes of the Museum Service Advisory Board; minutes of affiliated museum committee meetings; unpublished reports; memoranda and letters. The official legislation relating to the Museum Service, as well as resolutions taken by the Executive Committee of the Province of KwaZulu-Natal, were studied. In some instances, the author used personal knowledge gained while working at Museum Service, to augment written sources. Verbal communications with Museum Service staff members and individual curators also provided information. The findings of the study clearly show that the problems experienced in 1985, i.e. too few staff and too little money in relation to the number of affiliated museums, are still experienced. The service which Museum Service provides is of a high quality, but the delay in providing displays to affiliated museums or upgrading the displays that have been mounted, is a problem. The Restoration Section is also in need of more staff, including apprentices who can be taught the techniques of restoration. These problems will become more serious as the Service starts supplying museum services to the rural and disadvantaged areas of KwaZulu-Natal. However, these problems can be overcome if funding is increased and more staff are appointed. The Service has the infrastructure and know-how to provide a valuable service to the museums of KwaZulu-Natal. The study was significant in that it documented the past history of the Museum Service and showed, not withstanding the problems the Service has experienced, what has been achieved in the twenty-one years of its existence. The valuable foundation which has been laid should serve as an inspiration for the future. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1997.

The research study assessed the user-friendliness of a hospital information system within a telemedicine context at Tertiary Inkosi Albert Luthuli Central Hospital (IALCH) in order to achieve the broad objective of developing a model for managing the implementation of these systems in the province. The current situation with the Hospital Information System implemented in IALCH is that doctors and nurses have difficulties in accessing the X-Ray images; ordering drugs, making patient notes, and accessing patient records at follow up sessions at a later date in the format they want. There are also problems with patient and staff confidentiality for some types of records. These problems raise the following questions: Have doctors adapted to change from traditional to computerised Hospital Information Systems implemented in IALCH? Have nurses adapted to this change and how user-friendly is the Hospital Information System at IALCH? The effectiveness and efficiency of the MEDICOM hospital information system and telemedicine system at IALCH for these groups in relation to their participation in the hospital information system and telemedicine system related activities was investigated using Geyser’s (1992) framework for a user-friendly information system and frameworks from Coiera, Westbrook and Wyatt (2006), Rigby (2006), and IMIA (2006). The population of the study were seven hundred and eighty six (786) doctors and one thousand eight hundred and sixteen (1816) nurses working at Inkosi Albert Luthuli Central Hospital. Pertinent questions regarding the user-friendliness of the MEDICOM hospital information system and telemedicine system were addressed and answered. Based on surveys by questionnaire survey, focus group interviews and observation the factors that affect the user-friendliness of MEDICOM hospital information system and telemedicine system were identified. The survey data was evaluated and analysed manually. The study revealed that the nursing, pharmacy and billing modules of MEDICOM hospital information system were not user-friendly, but the system was reliable and always in operation when needed. The users could manipulate the logical operators of the system effectively, generally could control the system and handle errors. They were happy with the output of the hospital information system in terms of layout. However, the system provided technical support only and users wanted more training on the system. In summary, the study concludes that the Department of Health in KwaZulu-Natal should not roll-out the MEDICOM hospital information system to all hospitals in the province as yet. Since there is no single hospital information system or health information system in South Africa, it is therefore time to develop an eHealth Strategy for South Africa to enable a patient-centric focus to health care delivery across a networked model of care. Therefore, a single integrated and comprehensive hospital information system could be implemented in South Africa provided the issues raised for attention in the study are addressed. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2010.

This study investigated the extent to which knowledge management (KM) approaches and information and communication technologies (ICTs) can be used to manage agricultural indigenous knowledge (IK), and introduce relevant exogenous knowledge in some local communities of Tanzania. The recognition and management of local practices do not only give confidence to farmers that their knowledge and skills are valued, but also leads to the preservation and continued use of their IK. Managing IK within and across communities can help to enhance cross-cultural understanding and promote the cultural dimension of agricultural development in the local communities. The current state of managing agricultural IK and access to relevant exogenous knowledge in the selected local communities in Tanzania was investigated. The study used mixed research methods, where the qualitative approach was the dominant method. Both quantitative and qualitative data were gathered simultaneously during a single phase of data collection. The primary purpose was to gather qualitative data through the semi-structured interviews, focus groups, non-participant observation, and participatory rural appraisal tools (information mapping and linkage diagrams, and problem trees). The secondary purpose was to gather quantitative data through closed questions which were embedded in the same semi-structured interviews. Both qualitative and quantitative data analyses were kept separate, and then they were combined or integrated into the meta-inferences. Some of the qualitative themes were also transformed into counts, and these counts were compared with descriptive quantitative data. The study participants included three categories of respondents: local communities (farmers and village leaders), IK policy makers (institutions that deal with intellectual property policies in Tanzania), and knowledge intermediaries (institutions that deal with agricultural KM activities in the rural areas). The findings indicated that KM approaches can be used to manage IK and appropriately introduce exogenous knowledge in the local communities, and thus the integration of both indigenous and exogenous knowledge can be feasible. The study findings showed that farmers possessed an extensive base of agricultural IK. However, this knowledge was acquired, developed and shared within a small, weak and spontaneous network, and thus knowledge loss was prevalent in the surveyed communities. Formal sources of knowledge mainly focused on disseminating exogenous knowledge in the local communities, which showed the predominance of the exogenous knowledge system over IK in the surveyed local communities. The study found that most of the farmers’ knowledge was tacit and it was created and shared through human interactions, and thus lack of ICTs did not constitute a barrier for KM practices in the rural areas. The study findings showed that radio was the major ICT used to access exogenous and indigenous knowledge in the local communities. There was low use of ICTs to share and preserve agricultural IK in the local communities. Although there was a predominance of the exogenous knowledge system over IK in the local communities, farmers applied IK gained from tacit and explicit sources of knowledge in their farming systems as compared to exogenous knowledge in the surveyed communities. Farmers trusted their own knowledge since it did not challenge their assumptions as would new knowledge from research institutions and universities. Low use of exogenous knowledge on some farming aspects was attributed to the fact that few knowledge intermediaries had identified and prioritized farmers’ knowledge and needs in the local communities. Individual and collective interactions were already used to integrate farmers’ knowledge and exogenous knowledge in the local communities, however, they needed to be strengthened through KM practices. The study findings showed that various factors determined access to knowledge in the communities, which included ICTs, culture of a certain locality, trust, status, context and space. The findings also showed that the lack of IK policy and existence of Intellectual Property Rights (IPR) that inadequately recognised and protected IK, limited acquisition, sharing and preservation of IK in the surveyed communities in Tanzania. The study concluded that unless KM approaches are applied, IK will continue to disappear, and the rural farmers will have nothing to rely on, for their farming practices. Since knowledge is the collective expertise of everyone in the communities, this study recommends that KM practices should be embedded in the community, private and public agricultural actors and other government and private institutions as they currently function in the local communities. The government and private agricultural actors should foster the KM practices in the local communities by engaging the community leaders and rural people in the whole process. Since IK is site-specific, it can therefore seldom be scaled up without an adaptation, however it can be used to stimulate experimentation and innovation in other communities. With this view, this study recommends that knowledge should not be separated from the individuals who possess it, instead efforts should be made to enable the communities to manage their own knowledge, and to adapt other knowledge systems to suit their local context for effective KM practices. Indigenous knowledge would be effectively managed and integrated with exogenous knowledge if the government ensures that there are policies and Intellectual Property Rights (IPRs) that recognise and protect the existing knowledge in the country. These policies may include sectoral policies that deal with IK, rural development, agriculture, ICTs, education issues and various other issues. These policies should comprise the following: (i) a shared definition of and vision for KM in the country; (ii) the clear goals/strategies for the innovation initiatives to take place in the rural areas; and (iii) guidance with regard to prioritizing, deciding upon, and taking action to institutionalize KM processes in the rural areas with linkages to gender perspectives. Issues related to the capacity building, culture, content, infrastructure, and leadership should be addressed at this level for effective implementation of KM services in the rural areas. This will enable the communities and agricultural actors (such as research, extension, NGOs, libraries) to establish KM practices and a culture that is conducive for KM activities in their localities. Further, the study recommends that public and private institutions, knowledge intermediaries (such as research, extension, NGOs, libraries) and village leaders should be involved in the KM practices in the rural areas, and they should ensure that there is a committed leadership for KM activities, knowledge culture, appropriate ICTs, favourable context and space, and mapping to locate knowledge bearers and knowledge resources in the rural areas. However, the absence of ICTs should not constitute a barrier for KM and knowledge integration processes, since the findings showed that communities are more likely to understand, acquire and use knowledge that is shared through indigenous communication channels which are oral in nature rather than other approaches such as ICTs. / Thesis (Ph.D.) - University of KwaZulu-Natal, Pietermaritzburg, 2009.

The study investigates the preservation of, and access to, legal deposit materials in South Africa. The rapid development of technology has led to an increase in electronic publications as well as no considerable decrease in the production of printed materials making legal deposit a multifaceted and dynamic area of research. The primary purpose of legal deposit collections is to provide access to materials, both those published recently and produced years ago; these materials are deposited and need to be properly preserved for future generations. The specific objectives of the study were to, examine the activities and strategies in place to preserve materials while being used as well as the accessibility of these documents to the South African population. This study builds on and extends the candidate's investigation carried out in her master‘s thesis in 2007, about how legal deposit materials are kept and preserved. The highlight of the study includes identifying systems that assist with the collection of print and electronic documents. The means and processes to help make both print and electronic documents accessible in the long run are also identified. In addition, the study examines the challenges faced by legal deposit staff including their skills and knowledge in preservation management. The National Library of South Africa (NLSA), Mangaung Library Services, Msunduzi Municipal Library, Constitutional Court Library, R J R Masiea Public Library (Phuthaditjhaba) and North West Provincial Library Services were the units of analysis in this study. The study population included members of the Legal Deposit Committee, the heads of the libraries and departmental heads of legal deposit sections of each library. The whole population was in each case studied. Methodological triangulation was used to look at the problem from different angles using different tools in order to get a more accurate result. The study used both quantitative and qualitative methods, using self-administered questionnaires and interview schedules to collect data. A response rate of 78.6% was achieved for the questionnaire and results were analysed using SPSS. The qualitative method of conceptual content analysis was used to analyse the open-ended questions for the interview schedule. Descriptive statistics were used to summarise data in graphs, tables and pie charts. The major research findings indicate that preservation is not carried out properly at present due to the combined lack of preservation policies, funding, staff training and expertise. Most of the legal deposit libraries do not have preservation policies to improve preservation conditions, develop conservation facilities or to train and recruit staff. Furthermore the study concludes that various critical issues surrounding and affecting all facets of legal deposit stem from a lack of policy. Recommendations based on the findings and conclusions are made and the study establishes that effective implementation, preservation and access of legal deposit are dependent largely on many factors. The most important of these are a proper legislative framework that provides a firm foundation for legal deposit, adequate funding as well as skills and knowledge in preservation management. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2012.

The study examined the effect the crisis in scholarly communication had on university libraries in South Africa. The crisis in scholarly communication or the 'serials' crisis as it is better known to librarians has affected many academic libraries worldwide. The monopoly commercial publishers have on the academic serial/journal market has resulted in high priced subscriptions and many libraries have simply cancelled subscriptions or limited the purchase of monographs (books) to pay for ongoing journal subscriptions. A study population consisting of 17 university libraries in South Africa was surveyed by means of an online questionnaire to establish how university libraries in South Africa were affected by the crisis in scholarly communication. The research questions underpinning the study examined the cause of the crisis together with its characteristics, the factors that influenced journal cancellations, the effects of open access on journal cancellations, institutional support for open access repositories and the funding of university library budgets. A total of 12 university libraries (representing 70.6%) responded. Telephonic interviews with the Deputy Vice-Chancellors, Directors or Deans of Research at selected universities were conducted to gather supplementary data as well as verifying some points that emanated from some of the responses to the questionnaire. Results were analysed in terms of frequency of responses and graphically displayed in the form of pie charts and tables. Interpretation of the results reveals South African university libraries, like most academic and research libraries world wide, have been adversely affected by the crisis in scholarly communication. On an annual basis university librarians are faced with hard choices in terms of deciding which journals to cancel. In terms of South Africa, open access initiatives are in the early stages of development and as university librarians have not embraced such initiatives, the benefits are not being realised. Thus university libraries in South Africa are dependent on paid-for journal subscriptions. Maintaining these subscriptions will be more and more difficult as a result of the high cost of such subscriptions and the fluctuating rand. To mitigate some of these difficulties experienced university librarians should make a concerted effort to facilitate access to local research by way of institutional repositories and free content available via open access initiatives. Recommendations for university libraries and librarians are made in light of the results of the survey and the literature review. These recommendations relate to the library budget, librarians knowledge of their library collections, librarians administering and maintaining institutional repositories and facilitating access to open access content. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2010.

Information is a crucial resource for improving organisational performance and ensuring the survival of the organisation. Managers occupy a strategic position and play a pivotal role in processing information and directing the activities of employees. The South African Constitution, Act 108 of 1996, mandates local government to adopt a developmental orientation (promoting social and economic development) in order to improve the quality of life of all inhabitants of the municipality. Local government managers therefore play a significant role in fulfilling this mandate of co-ordinating these developmental activities. The purpose of this study was to investigate the information behaviour of managers in the Msunduzi Municipality's business units, in order to adapt or design and deliver an information service that would be effective for the achievement of these managers' job objectives. Specifically, the study focused on the following research questions: 1) What are the information needs of managers? 2) How do managers meet these needs? 3) What are the managers' information source preferences? 4) What are the barriers experienced by managers during information seeking? The study adopted a quantitative approach, in which a structured self-administered questionnaire was distributed via the municipality's intranet, to 56 level four managers. The key findings of the study indicate that the main purposes for which level four managers in the Msunduzi Municipality require information is for keeping abreast of developments in their fields, broadening their knowledge and for decision-making. In terms of managers‟ information seeking patterns, managers spend a significant amount of time actively seeking information. They prefer seeking information themselves, as opposed to using intermediaries. The use of libraries for information seeking is minimal and managers accumulate information which gets deposited in their cognitive storehouses for when the need arises. The internet was by far the information source of preference. Reliability is the main factor that influenced source preference and a lack of time was the greatest barrier to information seeking. The study will have practical implications for the Msunduzi Municipal Library services, as well as for management practice. The researcher makes recommendations for adapting the existing library services according to the outcomes of the current study. Recommendations for further research, including qualitative studies which allow for further probing of the findings of this indicative study, are also made. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2013.