This thesis focuses on third party logistics providers in Sweden and their service offerings. The author examines, evaluate and discuss the range of third party logistics services provided by third party logistics companies in Sweden. Furthermore, the author categorized the third party logistics providers using some of proposed frameworks and theories for differentiating third party logistics providers from previous researchers. This was done to determine the relevant categories that the third party logistics providers in Sweden belongs to. Moreover, the author made a comparison of the competence of third party logistics providers in terms of the number of services they offer in Sweden. The author used the qualitative research approach as the thesis is more exploratory in nature. Basically, exploratory research is conducted to obtain greater understanding of a concept or to help clarify ambiguous problem. The author interview four (4) third party logistics providers in Sweden and other information such as the provider’s website information and annual reports was used in the analysis. It is interesting to note that, relationship between third party logistics providers and their customer is a major factor when classifying providers into different category. Some of the theories proposed by previous researcher on the classification of third party logistics provider have become obsolete due to the fact that the relationship between the third party logistics providers and their customers has evolve over the years from formal cooperation to strategic alliance and joint ownership. Some of the companies are less competent than others in terms of the services they offer in each of the third party logistics service categories. This does not necessarily make them weaker because the services they offer in each of the categories are being driven by the company’s business strategy to stay competitive in the third party logistics industry. Furthermore, although size and global status give some competitive advantages, adopting different strategies such as creating a niche market in a particular service or a particular industry will provide major competitive advantages to third party logistics providers.

Logistics has been an important part of every economy and every business entity. The worldwide trend in globalization has led to many companies outsourcing their logistics function to Third-Party Logistics (3PL) companies, so as to focus on their core competencies. This paper attempts to broadly identify and categorize the challenges faced by 3PL companies and discover potential gaps for future research. Some of the challenges will be related with the experience and information collected from interviews with two 3PL companies. / Singapore-MIT Alliance (SMA)

Since the business environment of today is characterized to be dynamic and service-driven, corporations are looking for solutions how to cut costs and still keep their competitive advantage in the market, and also how to decrease lead-time and flexibility. In this environment are 3PL-providers operating with an incentive to always please the customer. This study will investigate a 3PL-provider´s information sharing with its customer and how value can be extracted from this type of sharing. The purpose of this thesis is to understand and investigate the value of information sharing between the 3PL-provider and its customer. Two research questions have been dictated; R1: How do the respondents at the 3PL-provider perceive the relationship with their customer? R2: How are information requirements met? For the frame of reference have theories in the area of third-party logistics, information, relation, and value been studied. The carrying out of the study has been performed with a bounded ethnography approach since this study has essences from both the scientific and ethnographic approaches. The research reasoning is mainly inductive but with deductive elements. The research strategy is of qualitative character, where the data collection has been carried out through interviews/discussions within multiple case studies. There were several interviews launched within the target 3PL-relationships. The analysis of the empirical findings has been done through the existing theories in the frame of reference. The investigation showed that improvements of the information requirements and utilization of the communication methods improves the quality of the information sharing, and the conclusion drawn is that the information requirements and communication methods are big contributors for the information sharing as a whole. Since the information sharing is considered a big contributor to the customer value one can use the customer value as reference for how to value the information sharing. A main conclusion is therefore that the value of information sharing is dependent on its contribution for the customer value.

Third party logistics (TPL), the procurement of an integrated set of logistics services in a long-term relationship between a shipper (goods owner) and a service provider, is today a viable option for how companies carry out their logistics activities. Very little has been written on implementation or change issues in a TPL setting; these issues are identified as important, but not elaborated. There is however reason to believe that implementation of TPL arrangements, or rather establishment thereof, involves a complex change process involving substantial change for a wide range of actors in both the shipper’s and the provider’s organisation. When comparing literature that deals with the TPL establishment process with a stream of research that is concerned with logistics change, it comes to light that there is a discrepancy between the theoretical and methodological foundations of the former works, and what is written in these pieces regarding the process. It is concluded that recommendations for how to manage the establishment process are given without being founded in a theory of process, or research designs capable of studying process. The theoretical underpinnings of TPL literature are founded in a view of change as a matter of conducting rational analysis and conceiving the strategically wisest decisions for the logistics system as a whole. Implementation is viewed as an unproblematic exercise of issuing directives to affected actors, asserting that all actors are rational, therefore rationally conceived decisions will be accepted and implemented accordingly. Therefore the overarching purpose of this research is: To explore the change process of third party logistics establishment To fulfil this purpose the two streams of research mentioned above are combined. A meta-model of process consisting of the three interrelated dimensions content, context, and process forms the starting point for the study of process, but this is not sufficient for a study of change; a theory of change which is capable of capturing the mechanisms of the change process as it unfolds is also needed. Therefore the theory of change of the second stream of research mentioned above is adopted. The theory of change encompasses three models of change, which are archetypical representations of the mechanisms underlying change processes according to different assumptions of what change is and how change comes about. These models are denoted the linear, the processual, and the circular. One important aspect of this theory of change is that the approach to change should be aligned with the extent oflearning requirements on the actors who are affected by or involved in the change. An actors perspective is therefore called for, and adopted in this thesis. This thesis is the first step of a wider research effort concerned with studying the process of establishing TPL. Therefore, of the three dimensions of change, the contentdimension is excluded from study in this thesis. Governed by the meta-model of process, two research objectives are formulated: To explore the context within which the TPL establishment process unfolds and describe the contextual dependence of this process &amp; To describe the change process of TPL establishment in terms of the linear, processual, and circular models of change The empirical investigation applied is a single-case retrospective study, in which the case is the establishment process between a Swedish company and an international TPL service provider. A total of fifteen actors have been interviewed; ten on the shipper side of the dyad, five on the provider side. Although the TPL establishment process is an interorganisational process, this thesis focuses on the intraorganisational process of the shipper, why the empirical material from the other side of the dyad is not used in this thesis, The interorganisational aspect, as well as the intraorganisational side within the provider’s organisation are nevertheless important, and will be included in future research. The interviews were carried out in an unstructured manner, in which the interviewees were asked to retell the story from their own perspectives. Actors from varying positions, who were involved in the process, are included in the study; in the total sample all groups who were most affected or involved are represented. The interviews rendered ten stories of the studied process. These stories were then analysed by means of a pattern-matching logic, in order to seek out the important contextual dependencies of the process, and to explore the mechanisms of the change process, as it evolved in context. After having conducted this first step of the ongoing research effort, four main conclusions can be drawn: - The TPL establishment process is context dependent. - Not only rational mechanisms are at play in the process. - It is important to acknowledge actors, not only systems. - It is important to acknowledge the process, not only the decision. / <p>ISRN/Report code: LiU-TEK-LIC-2003:27</p>

<p>Third party logistics (TPL), the procurement of an integrated set of logistics services in a long-term relationship between a shipper (goods owner) and a service provider, is today a viable option for how companies carry out their logistics activities. Very little has been written on implementation or change issues in a TPL setting; these issues are identified as important, but not elaborated. There is however reason to believe that implementation of TPL arrangements, or rather establishment thereof, involves a complex change process involving substantial change for a wide range of actors in both the shipper’s and the provider’s organisation.</p><p>When comparing literature that deals with the TPL establishment process with a stream of research that is concerned with logistics change, it comes to light that there is a discrepancy between the theoretical and methodological foundations of the former works, and what is written in these pieces regarding the process. It is concluded that recommendations for how to manage the establishment process are given without being founded in a theory of process, or research designs capable of studying process. The theoretical underpinnings of TPL literature are founded in a view of change as a matter of conducting rational analysis and conceiving the strategically wisest decisions for the logistics system as a whole. Implementation is viewed as an unproblematic exercise of issuing directives to affected actors, asserting that all actors are rational, therefore rationally conceived decisions will be accepted and implemented accordingly.</p><p>Therefore the overarching purpose of this research is:</p><p><strong>To explore the change process of third party logistics establishment</strong></p><p>To fulfil this purpose the two streams of research mentioned above are combined. A meta-model of process consisting of the three interrelated dimensions content, context, and process forms the starting point for the study of process, but this is not sufficient for a study of change; a theory of change which is capable of capturing the mechanisms of the change process as it unfolds is also needed. Therefore the theory of change of the second stream of research mentioned above is adopted.</p><p>The theory of change encompasses three models of change, which are archetypical representations of the mechanisms underlying change processes according to different assumptions of what change is and how change comes about. These models are denoted the linear, the processual, and the circular. One important aspect of this theory of change is that the approach to change should be aligned with the extent oflearning requirements on the actors who are affected by or involved in the change. An actors perspective is therefore called for, and adopted in this thesis.</p><p>This thesis is the first step of a wider research effort concerned with studying the process of establishing TPL. Therefore, of the three dimensions of change, the contentdimension is excluded from study in this thesis. Governed by the meta-model of process, two research objectives are formulated:</p><p><strong>To explore the context within which the TPL establishment process unfolds and describe the contextual dependence of this proces</strong>s</p><p><strong>&</strong></p><p><strong>To describe the change process of TPL establishment in terms of the linear, processual, and circular models of change</strong></p><p>The empirical investigation applied is a single-case retrospective study, in which the case is the establishment process between a Swedish company and an international TPL service provider. A total of fifteen actors have been interviewed; ten on the shipper side of the dyad, five on the provider side. Although the TPL establishment process is an interorganisational process, this thesis focuses on the intraorganisational process of the shipper, why the empirical material from the other side of the dyad is not used in this thesis, The interorganisational aspect, as well as the intraorganisational side within the provider’s organisation are nevertheless important, and will be included in future research.</p><p>The interviews were carried out in an unstructured manner, in which the interviewees were asked to retell the story from their own perspectives. Actors from varying positions, who were involved in the process, are included in the study; in the total sample all groups who were most affected or involved are represented. The interviews rendered ten stories of the studied process.</p><p>These stories were then analysed by means of a pattern-matching logic, in order to seek out the important contextual dependencies of the process, and to explore the mechanisms of the change process, as it evolved in context.</p><p>After having conducted this first step of the ongoing research effort, four main conclusions can be drawn:</p><p>- The TPL establishment process is context dependent.</p><p>- Not only rational mechanisms are at play in the process.</p><p>- It is important to acknowledge actors, not only systems.</p><p>- It is important to acknowledge the process, not only the decision.</p> / ISRN/Report code: LiU-TEK-LIC-2003:27

Due to the fast changing environment of China’s logistics market and high participative level of foreign logistics enterprises, Chinese logistics players mostly suffer from their low service ability of Third Party Logistics. Big gaps certainly exist between domestic ones and foreign giants.   The thesis aims to compare the TMS of a local logistics company and a large multinational company. Investigating how TMS is applied in China’s logistics market and making comparison of TMS between a multinational company and a Chinese local company is the main contribution of the paper.     After conducting cases study and interview on a foreign multinational logistics enterprise United Parcel Service and a Chinese local small logistics Jiangsu Universal Logistics Company, this paper has a relatively high reliability and validity. Relevant knowledge of TMS, mode and carriers, and 3PL is selected to present in the theoretical framework.   In the thesis body, we compared two chosen companies from three logistical levels: strategic, tactical, and operational. In detail, we found a vast of differences lying in nine parts that we selected from the TMS reference functional model and domains. Considering the characteristics and future challenges of China logistics market, we strongly recommend JULC to adapt TMS. However, it is unfeasible for JULC to apply the entire TMS. Therefore, we provide the solutions in three perspectives. First and foremost, apply part of TMS in the relevant field, in terms of network design and capacity management. An equally important solution is adapting cost-saving solution in certain administrative field, namely: planning, vehicle, execution, finance. Last but not least, in order to provide the company more opportunities, a few general approaches will be presented.   After a closer examine of the consequences when the integrated solutions got applied, we surely drew the conclusion that 3PL performance of domestics companies will get enhanced in the near future.

Fine art logistics concept is revealed by Innovative third party logistics services. However, fine art logistics concept is quite new topic of current logistics literature and existing resources, acquired knowledge are limited. Furthermore, innovative logistics services, which are provided by third party logistics service providers and their relation with niche market strategy, are not well researched. This study is prepared for making contribution to current logistics literature about fine art logistics and to investigate relation between niche market strategy and innovative third party logistics services. The method used is a qualitative case study at Benice Logistics, a fine art logistics service provider firm, located in Turkey. This study concludes and suggests how, third party logistics service providers should be more innovative for settle new business trend, and how they can create new opportunities and new specialization areas with their innovative services.

For a long time logistics have been an important part of industrial activities. Dated from 1970s, with the emergency of third party logistics (TPL), companies began to think about insourcing or outsourcing. As the development and expansion of TPL, outsourcing logistics activities to third party logistic have became a worldwide trend. Companies could gain a competitive advantage from outsourcing. Outsourcing to TPL providers could make companies focus on their core tasks. An appropriate TPL provider could apply technology and expertise, which help companies reducing costs and improving services. Flexibility and efficiency can also be achieved by adopting good TPL providers. In this sense, helping companies to make outsourcing decisions and to select optimal TPL providers is meaningful. The purpose of this thesis is to bring a holistic view of third party logistics and to build models for companies to select optimal TPL providers. To achieve the purpose, relevant literatures were reviewed to gain theoretical bases. Qualitative and quantitative research methods are both used in the thesis. Two models for selecting TPL providers were built in the thesis. One was qualitative model that contained four steps: defining problems, formulate criteria, qualify selection process and finally make decision. The other one was a quantitative model with DEA method. It contained six steps: define problem, select candidates, select criteria and indicators, determine input and output and collect data, calculate the efficiency and make final decision. Each model was applied on a case study to examine its validity and feasibility. Both advantages and disadvantages were found during the case studies. The conclusion is that both of models could be used for companies and it allows a company to choose the most suitable one.

Abstract Since 3rd party logistics business has been an emerging opportunities for many new service providers entering into such an ever-changing technology and fragmented market, it has resulted into a price-sensitive and high competition industry. In order to sharpen the competitive power in this severe environment, this research is engaged in meeting the following purposes: 1. well position the 3rd party logistics services in the logistics business industry 2. articulate the business model to compete in 3rd party logistics services market. 3. propose a competitive strategy for a 3rd logistics services provider to outrace the peers This report has done in-depth interviews with industrial experts, referred to numerous research materials, addressed fields data from the company in this case study including KPI (Key Performance Indicators) and incorporated my personal professional experiences for more than 20 years to sort out the decisions factors in priority used for companies to select and evaluate 3PL services providers. A questionnaire has been developed to interview the senior managers in the customer sides accordingly. SWOT analysis and Weihrich strategic matrix are adopted to prompt the business strategy and direction for 3PL service providers in running their business in the future. The research results has turn out the #1 item for business customers to consider is in the area of ¡§delivery services¡¨; The SWOT analysis has also unveiled the needs of developing the business focusing in internal training, alliance with other partners, innovative service model and customer intimacy in different market segment. It implies that ¡§differentiation¡¨ is the appropriate competitive strategy for the 3PL service company in this case to run the business in the future to walk away from the situation of price competition. This research report could also serve as a framework for the other logitics and 3rd parties services companies to plan out their competitive strategies. For new comers to join the same market, it will be also helpful in positioning their services and making business decisions in a holistic view.

Purpose: This master thesis attempts to propose a guideline for improving logistics performance in terms of cost efficiency and on-time delivery in shipper-TPL provider relationships within offshore outsourcing businesses. Methodology: As a first step, the authors construct a conceptual model based on a thorough literature review. In a second step, empirical data is collected through semi-structured interviews within a single-case study with dyadic perspectives examining the shipper-TPL provider relationship of Ericsson, Sweden and Aramex, Saudi Arabia. Lastly, the authors are able to develop a final detailed model through merging the discovered theoretical and empirical findings. Findings: The findings of this thesis highlight the impact on performance of the factors of communication, culture, work agreements, standardization, system compliance and trust. Based on these factors, the PILOOR Model is developed that illustrates a sequential order of these factors to improve performance. In detail, the findings suggest to start off with communication and culture in order to foster a mutual understanding. Afterwards, work agreements and standardization within processes and communication channels should be established. Thus, considerable efforts are required within the build-up stage of shipper-TPL provider relationships. Within the execution stage, system compliance is found to enhance performance, in which formal and informal communication tools support performance improvements. Finally, this research highlights that trust develops over time by successfully working on the other factors. In addition, it has an overall positive effect on performance once a sufficient level is achieved. Research Implications: This research is the first to propose a guideline for performance improvements within offshore outsourcing of TPL services through the presented PILOOR Model. Thus, this research fills a significant gap within the body of the TPL literature. Furthermore, the PILOOR Model is believed to support practitioners in successfully building-up and executing their offshore outsourcing shipper-TPL provider relationships. Limitations &amp; Further Research: Due to the choice of methodology, this study is limited in terms of generalizability. Therefore, the authors suggest replicating this study within other offshore outsourcing shipper-TPL relationships. Ideally, the developed PILOOR Model should be tested empirically.