The goal of this thesis is to design and implement information system for Help Desk purposes. In the first part there are specifications of theoretical bases, standard procedures and contracts concerning Help Desk operation and also summary of advantages and requirements of such system. Second part contains description of parameters and processes using the BORM method. In the practical part is the implementaion of the designed system on the platform Microsoft Sharepoint 2010. The analytical part contains description of requirements to use this platform and description of functions which are used during the implementation. Final part contains description of the implementation itself. It is based on the parametrs and processes designed in the theoretical part and uses the Sharepoint functions described in the analytical part.