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In recent years, due to the rapid growth and development of the Internet, many companies have been investing in developing the web-based arts ticketing system. Not only does it facilitate the ticketing operations, the system also allows arts information to be obtained more easily through internet and improves arts marketing efficiency. Web-based ticketing system greatly enhances the economical benefits and profits, and replaces the traditional laborious manual ticketing operations which cause the arts market to be more dynamic. This thesis explores the field of web-based arts ticketing system. Through the survey, the researcher studies the consumers¡¦ behaviors and the use of the ticketing system in the domestic arts market. The researcher also further exams the correlation between service quality and customer satisfaction in order to understand whether the services provided by web-based arts ticketing system meet consumers¡¦ expectations. The findings of this research are as follows: First, the majority of the consumers are female with university level or above. The web-based ticketing system has a group of regular users. Most of them use the ticketing system from 6 pm to 10 pm. "Drama" and "concert" are two major types of programs selected . Second, all the factors that constitute service quality are positively correlated with customer satisfaction. Furthermore, "usability" is the most crucial factor among them. Third, the drama customer is more satisfied with the usability of the ticketing system than the concert customer. Fourth, among the arts ticketing systems, the ¡§overall satisfaction¡¨ of The NTCH and Tickets Books are better than that of the EAR. According to this research, some suggestions are made for the web-based arts ticketing systems: "Provide ticket exchange or cancellation online," "Cancel or reduce the fee when getting tickets on site or through mail," "Enhance the stability of the ticketing website to prevent the website from crashing when a large number of customers are accessing at the same time," " Safely protect consumers¡¦ personal data and transaction data," "Use social network to increase the exposure of the ticketing system for customers to access" and " Establish online ticket transferral platform."

The progress of technologies obliges us to look for the most effective solutions to optimize design and development process of enterprise. Automated process and crucial events handling makes enterprise’s work quality better and reduces management costs. There is no exception in the segment of public transport too. A similar purpose software modification was analyzed during MunLt development process. Main advantages and disadvantages were compared. This thesis is concerned with use of the newest software development technologies ant tools in software development of passengers’ flows and ticketing system research. Tools for software management and planning were analyzed in this work. They let us to reduce risk and guaranty software quality. Development of the system architecture fulfills all requirements for software documenting. Software quality tested using structural and functional test cases. The final product satisfies all users’ requirements. Faster time-to-market, reduced costs for investment or reuse are reason why we use new software development tools.

Aim of this thesis is to evaluate a current state of the company ticketing tool. The evaluation is going to be performed using analytical methods. Enhancement proposals for process tuning and an effectivity increase of operational IT teams are going to be elaborated based on results of analyses in relation to the strategical company targets and ITIL best practices.

The subject of the work is Sustaqinable transportation system in Klaipeda city. The work covers the analysis of the importance of the transportation system in Klaipeda city in the context of global transportation system in Lithuania and EU. It provides with a number of soliutions corresponding to the provisions of White Paper on European Transport policy for 2010 and designed to achieve the sustainability of the existing transportation system. The progressive management of the transportation system invoking strategies and principles of the sustainable policy is proposed as one of the main soliutions for sustainable transportation. The establishment of a unified automatic ticketing system and an innovative transport mode is also proposed for the optimization of the operation of public transport in Klaipeda city. The work includes the research on the formation and the structure of parking places in the central part of Klaipeda city. The action plan and detailed, feasible solutions are proposed for the systematic development of the parking places. Sustainabgle transportation system in Klaipeda city is shaped with a view of creating proper conditions for both society and environment, harmonizing their interaction, and proposing strategy of sustainable transportation system suitable for unique surroundings of the city.